Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITTTSL004A Source and provide Australian destination information and advice. Title simplified. Some Performance Criteria reordered for logical sequencing. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice for Australian destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop, update a general destination knowledge base.
Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.
Application of the Unit
Domestic destinations and products can include any sold by any tourism organisation.Travel and tourism operators within Australia such as retailers, tour wholesalers and inbound tour operators would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region.
The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, retail travel consultants, corporate consultants, tour operations coordinators, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, reservations sales agents.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop knowledge of Australian destinations. |
1.1 Identify and access information sources that provide current and accurate information on Australian destinations. 1.2 Obtain information on features of the Australian destination and the general type of tourism products. 1.3 Obtain key information on geographical features and current health and safety features of the Australian destination. 1.4 Identify and obtain general information on different tourism products to meet different customer needs. 1.5 Record and store destination information for future use. |
2. Update knowledge of Australian destinations. |
2.1 Use formal and informal research to update destination and general product knowledge. 2.2 Seek feedback from colleagues and customers on their experience with Australian destinations. 2.3 Share updated information with colleagues. |
3. Provide information and advice on Australian destinations. |
3.1 Accurately identify the specific information and advice needs of the customer. 3.2 Promptly provide current and accurate destination and product information and advice. 3.3 Provide an appropriate scope and depth of information to meet customer needs. 3.4 Present information and advice in a clear format and style. 3.5 Refer customers to current sources of health , safety and regulatory information . |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Because of the broad industry application of this unit and the variances in the essential general knowledge base, it is critical that assessment is contextualised to meet the requirements of the specific industry sector, tourism industry operator and particular needs of the job role. Providers of pre-employment training programs should cover a broad range of destination knowledge in order to provide a choice of vocational outcomes. The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Information sources may include: |
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Features of the Australian destination include: |
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Key information on geographical features includes: |
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Key information on current health and safety features may include: |
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General information on different tourism products : |
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To store destination information may involve: |
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Formal and informal research may involve: |
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Health , safety and regulatory information may include: |
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Unit Sector(s)
Tourism
Competency Field
Tourism Sales and Operations