Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.2 |
Correction to mapping to show non equivalence. |
1.0 |
N Replaces and is not equivalent to SITTPPD007A Plan and develop culturally appropriate tourism operations. Title simplified. Added innovation. Re-worked Elements and Performance Criteria to better articulate content. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to plan strategically for culturally appropriate business operations. It requires the ability to establish and operate a culturally appropriate tourism operation and to monitor its impact on local communities.
Application of the Unit
This unit applies to all industry sectors, and to individuals with managerial responsibilities who have strategic planning and product development roles. Planning may be for a whole region or local area or for a particular venue, organisation, event or product. The unit is particularly relevant to those organisations whose products involve substantial cultural content, the inclusion of visits to culturally sensitive sites, or a high level of interaction between people of different cultures.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Plan for culturally appropriate tourism operations. |
1.1 Identify cultural issues for consideration at the commencement of the planning process. 1.2 Consult individuals and communities about potential cultural issues and incorporate their views into the planning process. 1.3 Analyse economic and social community impacts and develop responses that provide social and economic returns to the community. 1.4 Proactively seek opportunities for new, innovative and more sustainable approaches. 1.5 Develop strategies that balance cultural appropriateness and economic viability. |
2. Implement culturally appropriate tourism operations. |
2.1 Develop codes of practice and procedures that show respect for cultural values, avoid cultural stereotyping and take account of intellectual property issues. 2.2 Conduct operations according to codes of practice and encourage participation from host communities. 2.3 Educate colleagues about other cultures and societies during the development process. 2.4 Promote the need for culturally appropriate behaviour throughout the organisation and with customers. |
3. Evaluate operations. |
3.1 Monitor and assess operations to ensure culturally appropriate practices are maintained. 3.2 Conduct regular consultation with stakeholders to obtain feedback. 3.3 Deal with operational issues and consider changes to continuously improve organisational practices. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Cultural issues may include: |
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Community impacts may be: |
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Codes of practice and procedures may relate to: |
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Unit Sector(s)
Tourism
Competency Field
Planning and Product Development