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Skill set details

SITSS00065 - Travel Sales and Customer Service (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by SITSS00095 - Travel Sales and Customer ServiceUnits updated and replaced with non-equivalent units. 09/Jun/2022

Releases:
ReleaseRelease date
1 1 (this release) 19/Sep/2018

Delivery:
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Training packages that include this skill set

Units of competency

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SITTIND001 - Source and use information on the tourism and travel industrySource and use information on the tourism and travel industrySupersededN/A
SITXCCS006 - Provide service to customersProvide service to customersSupersededN/A
SITXWHS001 - Participate in safe work practicesParticipate in safe work practicesSupersededN/A
SITXCOM002 - Show social and cultural sensitivityShow social and cultural sensitivitySupersededN/A
SITTTSL005 - Sell tourism products and servicesSell tourism products and servicesSupersededN/A
SITTTSL016 - Provide specialist advice on cruisesProvide specialist advice on cruisesSupersededN/A
SITXEBS001 - Use social media in a businessUse social media in a businessDeletedN/A
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Modification History

Not applicable.

Description

A set of skills to equip individuals to source travel industry information, sell travel products and services and communicate with and provide service to customers.

Pathways Information

Achievement of these units provides credit towards SIT30216 Certificate III in Travel.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

Skill Set Requirements

Unit code 

Unit title 

SITTIND001

Source and use information on the tourism and travel industry

SITTTSL005

Sell tourism products and services

SITTTSL016

Provide specialist advice on cruises

SITXCCS006

Provide service to customers

SITXCOM002

Show social and culturally sensitivity

SITXWHS001

Participate in safe work practices

SITXEBS001

Use social media in a business

Target Group

This skill set is for frontline sales and/or operations staff within travel agencies and tour wholesalers who sell travel products and services to customers.

Suggested words for Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills in travel sales, customer communication and customer service.

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