Modification History
Not applicable.
Description
A set of skills to equip individuals in cross-cultural communication and customer service for international visitors.
Pathways Information
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXLAN001 |
Conduct basic oral communication in a language other than English |
Target Group
This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with visitors from international markets on a daily basis.
Suggested words for Statement of Attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to provide quality service tailored to the cultural and language needs of international visitors.
