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Skill set details

SITSS00042 - Service for International Visitors (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SITSS00025 - Service for International VisitorsUpdated to meet Standards for Training Packages 02/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 03/Mar/2016

Training packages that include this skill set

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Modification History

Not applicable.

Description

A set of skills to equip individuals in cross-cultural communication and customer service for international visitors.

Pathways Information

Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

Skill Set Requirements

Unit code 

Unit title 

SITXCCS006

Provide service to customers

SITXCOM002

Show social and cultural sensitivity

SITXLAN001

Conduct basic oral communication in a language other than English

Target Group

This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with visitors from international markets on a daily basis.

Suggested words for Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to provide quality service tailored to the cultural and language needs of international visitors.