Modification History
Not applicable.
Description
A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
Pathways Information
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, and holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
Target Group
This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.
Suggested words for Statement of Attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with, and provide quality service to both internal and external customers.
