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Skill set details

SITSS00025 - Service for International Visitors (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by SITSS00042 - Service for International VisitorsUpdated to meet Standards for Training Packages 02/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 01/Mar/2013
(View details for release 1) 18/Jan/2013

Training packages that include this skill set

Units of competency

CodeSort Table listing units of competency by the Code columnTitleSort Table listing units of competency by the Title columnEssentialSort Table listing units of competency by the Essential column
SITXCCS303 - Provide service to customersProvide service to customers N/A
SITXCOM201 - Show social and cultural sensitivityShow social and cultural sensitivity N/A
SITXLAN21__ - Conduct basic oral communication in a language other than EnglishConduct basic oral communication in a language other than English N/A
SITXLAN2101 - Conduct basic oral communication in a language other than English (Arabic)Conduct basic oral communication in a language other than English (Arabic) N/A
SITXLAN2102 - Conduct basic oral communication in a language other than English (Indonesian)Conduct basic oral communication in a language other than English (Indonesian) N/A
SITXLAN2103 - Conduct basic oral communication in a language other than English (Cantonese)Conduct basic oral communication in a language other than English (Cantonese) N/A
SITXLAN2104 - Conduct basic oral communication in a language other than English (Dutch)Conduct basic oral communication in a language other than English (Dutch) N/A
SITXLAN2105 - Conduct basic oral communication in a language other than English (Finnish)Conduct basic oral communication in a language other than English (Finnish) N/A
SITXLAN2106 - Conduct basic oral communication in a language other than English (French)Conduct basic oral communication in a language other than English (French) N/A
SITXLAN2107 - Conduct basic oral communication in a language other than English (German)Conduct basic oral communication in a language other than English (German) N/A
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Modification History

The version details of this skill set are in the table below. The latest information is at the top.

Version 

Comments 

1.1

Updates to metadata.

1.0

New skill set.

Description

Not applicable.

Pathways Information

Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement.

Skill Set Requirements

Units 

Unit Code 

Unit Title 

SITXCOM201

Show social and cultural sensitivity

SITXCCS303

Provide service to customers

SITXLAN21__

Conduct basic oral communication in a language other than English

Target Group

Tourism, travel and hospitality industry frontline service personnel who deal directly with customers from international markets on a daily basis.

Suggested words for Statement of Attainment

These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to provide quality service tailored to the cultural and language needs of international customers.