Skill set details

SITSS00010 - Customer Service Management (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 18/Jan/2013

Usage recommendation:
Is superseded by SITSS00035 - Customer Service ManagementUpdated to meet Standards for Training Packages 02/Mar/2016

Training packages that include this skill set

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Modification History

The version details of this skill set are in the table below. The latest information is at the top.




New skill set.


Not applicable.

Pathways Information

Achievement of these units provides credit towards a number of tourism, travel and hospitality Diploma qualifications.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement.

Skill Set Requirements


Unit Code 

Unit Title 


Enhance the customer service experience


Manage quality customer service


Manage conflict

Target Group

Tourism, travel and hospitality industry personnel who have achieved frontline customer service skills and now require customer service management skills.

Suggested words for Statement of Attainment

These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of professional customer service in any industry sector.

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