Modification History
The version details of this skill set are in the table below. The latest information is at the top.
|
Version |
Comments |
|
1.0 |
New skill set. |
Description
Not applicable.
Pathways Information
Achievement of these units provides credit towards a number of tourism, travel and hospitality Diploma qualifications.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement.
Skill Set Requirements
|
Units |
Unit Code |
Unit Title |
|
SITXCCS401 |
Enhance the customer service experience |
|
|
SITXCCS501 |
Manage quality customer service |
|
|
SITXCOM401 |
Manage conflict |
Target Group
Tourism, travel and hospitality industry personnel who have achieved frontline customer service skills and now require customer service management skills.
Suggested words for Statement of Attainment
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of professional customer service in any industry sector.
