Modification History
The version details of this skill set are in the table below. The latest information is at the top.
|
Version |
Comments |
|
1.0 |
New skill set. |
Description
Not applicable.
Pathways Information
Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Skill Set Requirements
|
Units |
Unit Code |
Unit Title |
|
SITXCCS303 |
Provide service to customers |
|
|
SITXCOM201 |
Show social and cultural sensitivity |
Target Group
Tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.
Suggested words for Statement of Attainment
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with and provide quality service to both internal and external customers.
