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Skill set details

SITSS00009 - Customer Service (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by SITSS00036 - Customer ServiceUpdated to meet Standards for Training Packages 02/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 18/Jan/2013

Training packages that include this skill set

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Modification History

The version details of this skill set are in the table below. The latest information is at the top.

Version 

Comments 

1.0

New skill set.

Description

Not applicable.

Pathways Information

Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Skill Set Requirements

Units 

Unit Code 

Unit Title 

SITXCCS303

Provide service to customers

SITXCOM201

Show social and cultural sensitivity

Target Group

Tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.

Suggested words for Statement of Attainment

These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with and provide quality service to both internal and external customers.