Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITHGAM002A Operate a TAB outlet. Prerequisite unit removed. SITHGAM201 Provide responsible gambling services added as a prerequisite. Minor adjustments to expression of content to streamline and improve unit. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers.
Application of the Unit
This unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.
Licensing/Regulatory Information
In many States and Territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM201 Provide responsible gambling services.
Pre-Requisites
This unit must be assessed after the following prerequisite unit: |
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SITHGAM201 |
Provide responsible gambling services |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Set up a TAB outlet. |
1.1 Turn on machines and log on. 1.2 Extract and action messages from machines. 1.3 Carry out opening procedures according to TAB guidelines and organisational procedures. 1.4 Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets. 1.5 Check TAB environment for appropriate cleanliness, temperature and lighting. |
2. Advise customers on TAB operations and regulations. |
2.1 Advise customers on TAB procedures according to legislative requirements and organisational procedures. 2.2 Respond appropriately and courteously to customer queries, requests and complaints. |
3. Operate the TAB betting machine. |
3.1 Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets. 3.2 Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures. |
4. Perform TAB terminal accounting and security procedures. |
4.1 Complete end of shift balance according to organisational procedures. 4.2 Balance dockets for cash payments. 4.3 Pay out correct winnings to customers. 4.4 Verify large payments according to organisational procedures. 4.5 Monitor security of cash and venue according to organisational procedures. 4.6 Observe customers and onlookers and note and report unusual practices promptly. |
5. Monitor daily racing activities. |
5.1 Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB. 5.2 Update wall lists as new information is received. |
6. Clean and maintain TAB equipment. |
6.1 Clean machines according to TAB guidelines and work health and safety regulations. 6.2 Make simple machine repairs with minimum disruption to customers and according to TAB specifications. 6.3 Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Opening procedures includes: |
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TAB procedures includes: |
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Unit Sector(s)
Hospitality
Competency Field
Gaming