Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.2 |
Correction to mapping to show non equivalence. |
1.0 |
N Replaces and is not equivalent to SITHACS008B Provide valet service. Minor adjustments to expression of content to streamline and improve unit. Communication and personalised quality service aspects strengthened in Element 1. Hygiene requirements made more explicit. Prerequisite unit removed. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.
Application of the Unit
This unit applies to individuals who provide personalised client services, usually in commercial accommodation establishments. They work independently with limited guidance from others.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Display professional valet standards. |
1.1 Build rapport with clients through effective interpersonal communication. 1.2 Provide personalised, quality service through familiarity with individual needs and preferences. 1.3 Anticipate potential client needs where possible and pro-actively identify and resolve problems. 1.4 Agree scope of services required with client. 1.5 Follow grooming and communication protocols, according to organisation standards. 1.6 Maintain confidentiality about client property and activities. |
2. Care for client property. |
2.1 Unpack, store and pack luggage according to instructions. 2.2 Prepare and present clothes appropriately, ready for use. 2.3 Clean shoes using suitable cleaning agents. 2.4 Use hygienic work practices . 2.5 Make or organise repairs to personal items as required. 2.6 Organise other property as agreed with the client. |
3. Arrange services for clients. |
3.1 Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay. 3.2 Offer and provide assistance in organising services to meet individual needs and requests. 3.3 Confirm details of services with clients. 3.4 Monitor and adjust services to ensure client needs are met. 3.5 Maintain accurate records of services according to organisational procedures. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Services may include: |
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Organisations that offer valet or butler services may include: |
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Hygienic work practices may include: |
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Unit Sector(s)
Hospitality
Competency Field
Accommodation Services