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Unit of competency details

SITHACS003 - Prepare rooms for guests (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SITHACS011 - Prepare rooms for guestsMinor changes to PE, KE and AC. 09/Jun/2022
Supersedes and is equivalent to SITHACS202 - Prepare rooms for guests• Equivalent •Unit updated to meet the Standards for Training Packages. 02/Mar/2016

Releases:
ReleaseRelease date
1 1 (this release) 03/Mar/2016

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 110199 Food And Hospitality, N.e.c. 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 110199 Food And Hospitality, N.e.c. 09/Aug/2016 
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Unit of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.

The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Accommodation Services

Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for room servicing.

1.1.Identify rooms requiring service from information supplied.

1.2.Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.

1.3.Identify supplies for trolleys and select or order in sufficient numbers.

1.4.Load trolleys safely with adequate supplies.

1.5.Access rooms according to organisational customer service and security procedures.

2. Make up beds.

2.1.Strip beds and mattresses and check pillows and linen for stains and damage.

2.2.Replace stained and damaged linen according to organisational standards.

3. Clean rooms.

3.1.Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety  and organisational procedures. 

3.2.Clean rooms in logical order and with minimum disruption to guests.

3.3.Identify and respond to hazards .

3.4.Reduce negative environmental impacts through efficient use of energy, water and other resources.

3.5.Identify pests and take appropriate action.

4. Organise rooms.

4.1.Check and reset furniture, fixtures  and fittings .

4.2.Check and replenish or replace room supplies .

4.3.Collect and store guest items left in vacated rooms.

5. Check rooms.

5.1.Identify room defects, damaged items or suspicious items or occurrences.

5.2.Report items for follow-up by maintenance teams.

5.3.Check all aspects of room set-up and cleanliness prior to leaving.

6. Check and store trolleys and equipment.

6.1.Clean trolleys and store equipment after use.

6.2.Safely dispose of all waste and hazardous substances according to environmental requirements.

6.3.Check supplies and replenish or reorder according to organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS  

DESCRIPTION 

Reading skills to:
  • understand and follow schedules for room servicing
  • read and interpret workplace documents and diagrams in:
  • safety and waste disposal procedures
  • safety data sheets (SDS) and product instructions for cleaning agents and chemicals.

Writing skills to:
  • complete orders to replace out of stock room supplies and cleaning materials.

Numeracy skills to:
  • follow simple dilution requirements for chemicals and cleaning products, and calculate ratios in order to make them up
  • record quantities of cleaning materials and room supplies required.

Learning skills to:
  • locate key information in-room servicing schedules and procedures manuals.

Problem-solving skills to:
  • identify and deal with common room servicing challenges.

Planning and organising skills to:
  • efficiently sequence the stages of cleaning and preparing rooms.

Self-management skills to:
  • manage own speed, timing and productivity
  • recognise a chemical accident and follow safety procedures to contain it.

Technology skills to:
  • use electrical cleaning equipment.

Range of Conditions

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Work health and safety procedures  must include:
  • information on hazardous substances and storage requirements
  • use of safe manual-handling techniques
  • SDS.

Organisational procedures  must include:
  • hygienic personal contact with food and food contact surfaces
  • hygienic cleaning practices:
  • cleaning food contact surfaces with clean tea towels and cleaning cloths
  • preventing cross-contamination of bacteria from bathroom or bedroom areas to mini-bar or kitchen areas
  • use of personal protective equipment.

Hazards  must include:
  • breakages
  • heated utensils and surfaces
  • human waste
  • sharp items:
  • knives
  • needles and syringes
  • surgical dressings
  • wet or slippery surfaces.

Furniture, fixtures  and fittings  must include:
  • desks
  • floor surfaces
  • light fittings
  • mirrors and glassware
  • refrigerators
  • shelving
  • soft furnishings
  • telephones
  • televisions
  • wardrobes.

Room supplies  must include:
  • bathroom supplies
  • discretionary supplies and gifts
  • coffee and tea supplies
  • crockery, cutlery and glassware
  • digital equipment
  • kitchen equipment
  • linen
  • information:
  • local tourist information
  • magazines and newspapers
  • promotional material
  • stationery.

Unit Mapping Information

SITHACS202 Prepare rooms for guests

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • select required supplies and correctly load cleaning trolley to service a minimum of ten guest rooms according to organisational requirements
  • demonstrate correct procedure to complete the following tasks according to organisational standards:
  • make up bed
  • check and re-set room furniture, fitting and fixtures
  • replenish guest room supplies
  • identify and report room defects and damaged items for maintenance
  • select and safely use cleaning agents and equipment to clean and prepare each of the following wet and dry areas:
  • bathroom
  • bedroom
  • lounge area
  • storage areas, wardrobes, cupboards, and drawers
  • demonstrate procedure for reporting suspicious items or occurrences according to organisational requirements
  • complete above servicing tasks to required standards while:
  • conserving resources in the servicing process
  • disposing or recycling waste
  • using correct manual-handling techniques
  • using hygienic work practices
  • working within commercially-realistic timeframes.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • cleaning chemicals, equipment and procedures for wet and dry surfaces and materials:
  • agents for specialised surfaces
  • deodorisers
  • disinfectants
  • spot cleaning agents
  • pesticides
  • types of protective clothing used for different cleaning tasks
  • safe manual-handling techniques:
  • carrying
  • lifting
  • pulling
  • pushing
  • security and safety issues for guest rooms:
  • handling of guest property
  • appropriate interactions with guests
  • room access and departure
  • privacy considerations
  • legal obligations (duty of care)
  • safe handling requirements for hazardous cleaning products:
  • use of safety data sheets (SDS)
  • disposal of waste and surplus cleaning products
  • hygiene procedures and requirements:
  • hygiene responsibilities of cleaning staff and hygienic personal contact with food and food contact surfaces
  • hygiene hazards for room cleaning
  • hygienic cleaning practices that prevent:
  • hygiene risks to customer and self
  • cross-contamination of bacteria from bathroom or bedroom areas to mini-bar or kitchen areas
  • potential food contamination by cleaning food contact surfaces with clean tea towels and cleaning cloths
  • transmission of airborne illnesses
  • ways of minimising negative environmental impacts in the cleaning process:
  • resource conservation – energy and water
  • waste disposal
  • presentation standards for guest rooms.

Assessment Conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

  • an industry workplace
  • a simulated industry environment.

Assessment must ensure access to:

  • fixtures:
  • chairs
  • desks
  • lamps and light fittings
  • mini-bar or refrigerator
  • shower, bath or spa
  • vanity unit and hand basin
  • toilet
  • soft furnishings
  • telephone
  • television
  • wall mirrors
  • wardrobe and coat hangers
  • various guest rooms with different sized beds
  • small equipment:
  • bathroom supplies:
  • toilet rolls
  • tissues
  • towels and bathrobes
  • various toiletries
  • bed linen and pillows
  • compendium, stationery and pens
  • crockery
  • cutlery
  • door signage and door stoppers
  • electric kettles or jugs
  • fire extinguishers
  • glassware
  • guest literature and information
  • hair dryers
  • iron and ironing board
  • laundry bags and lists
  • radio or alarm clock
  • tea and coffee making facilities
  • waste paper bin and liners
  • cleaning equipment:
  • electrically operated equipment:
  • polishers
  • scrubbers
  • vacuum cleaners
  • garbage receptacles
  • manual equipment:
  • brushes
  • buckets
  • dusters
  • mops
  • pans
  • toilet brushes
  • range of cloths:
  • dry
  • dusting
  • lint-free
  • polishing
  • wet
  • trolley for transporting cleaning supplies
  • cleaning agents and chemicals for hard and soft surfaces:
  • acid-based products
  • agents for specialised surfaces:
  • glass
  • wood
  • cream cleansers
  • deodorisers
  • disinfectants
  • laundry detergent
  • multi-surface cleaners
  • sanitisers
  • spot cleaning agents
  • pesticides
  • personal protective clothing and equipment:
  • aprons
  • gloves
  • headwear
  • jackets
  • overalls
  • waterproof clothing and footwear
  • guest rooms to be cleaned, that include a range of different hard and soft surfaces
  • organisational specifications:
  • equipment/supply checklists for cleaning trollies
  • equipment manufacturer instructions
  • maintenance reporting procedures
  • product manufacturer instructions
  • procedures for cleaning premises and equipment
  • procedures for reporting suspicious items or occurrences
  • room servicing schedules.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694

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