Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.
The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Accommodation Services
Unit Sector
Hospitality
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for room servicing. |
1.1.Identify rooms requiring service from information supplied. 1.2.Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions. 1.3.Identify supplies for trolleys and select or order in sufficient numbers. 1.4.Load trolleys safely with adequate supplies. 1.5.Access rooms according to organisational customer service and security procedures. |
2. Make up beds. |
2.1.Strip beds and mattresses and check pillows and linen for stains and damage. 2.2.Replace stained and damaged linen according to organisational standards. |
3. Clean rooms. |
3.1.Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures. 3.2.Clean rooms in logical order and with minimum disruption to guests. 3.3.Identify and respond to hazards . 3.4.Reduce negative environmental impacts through efficient use of energy, water and other resources. 3.5.Identify pests and take appropriate action. |
4. Organise rooms. |
4.1.Check and reset furniture, fixtures and fittings . 4.2.Check and replenish or replace room supplies . 4.3.Collect and store guest items left in vacated rooms. |
5. Check rooms. |
5.1.Identify room defects, damaged items or suspicious items or occurrences. 5.2.Report items for follow-up by maintenance teams. 5.3.Check all aspects of room set-up and cleanliness prior to leaving. |
6. Check and store trolleys and equipment. |
6.1.Clean trolleys and store equipment after use. 6.2.Safely dispose of all waste and hazardous substances according to environmental requirements. 6.3.Check supplies and replenish or reorder according to organisational procedures. |
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. |
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SKILLS |
DESCRIPTION |
Reading skills to: |
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Writing skills to: |
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Numeracy skills to: |
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Learning skills to: |
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Problem-solving skills to: |
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Planning and organising skills to: |
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Self-management skills to: |
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Technology skills to: |
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Range of Conditions
Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment. |
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Work health and safety procedures must include: |
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Organisational procedures must include: |
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Hazards must include: |
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Furniture, fixtures and fittings must include: |
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Room supplies must include: |
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Unit Mapping Information
SITHACS202 Prepare rooms for guests
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694