Unit of competency details
SITEEVT010 - Manage on-site event operations (Release 1)
Summary
Usage recommendation:
Superseded
Releases:
| 1 1 (this release) |
03/Mar/2016 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080319 | Hospitality Management | 09/Aug/2016 | |
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Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to manage on-site operational activities for the staging of events. It requires the ability to finalise operational plans, oversee event set-up, execution and break-down, and evaluate the operational success of events.
This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.
It applies to event coordinators and managers as well as venue duty, front of house and operations managers who operate independently, and are responsible for operational decisions. They may work in event management companies, in event venues, or in organisations that organise their own events.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Events
Unit Sector
Events
Elements and Performance Criteria
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ELEMENTS
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Finalise event preparations.
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1.1.Check final arrangements for event and address any discrepancies or outstanding matters.
1.2.Analyse event requirements and develop plans and procedures for event staging.
1.3.Prepare and collate operational documentation to facilitate effective on-site management, and distribute to relevant personnel.
1.4.Develop and provide event briefings to relevant personnel in advance of event.
1.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.
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2. Oversee event set-up.
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2.1.Establish on-site contact with contractors and reconfirm all requirements.
2.2.Assess all aspects of event set-up against prearranged service agreements and check for safety and ease of attendee access.
2.3.Identify deficiencies and discrepancies and take prompt action to resolve.
2.4.Conduct final briefing on event operational details, including communication and control mechanisms.
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3. Monitor event operation.
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3.1.Monitor event operation through observation and communication with relevant personnel to ensure effective delivery of services.
3.2.Identify and quickly evaluate operational problems as they arise and take prompt action to resolve.
3.3.Monitor compliance with environmental and social sustainability procedures to ensure minimal impacts.
3.4.Liaise with client throughout event to ensure satisfaction with service delivery and make necessary adjustments.
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4. Oversee event break-down.
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4.1.Ensure event break-down is completed according to agreements.
4.2.Check and sign invoices according to contractor agreements.
4.3.Debrief relevant personnel to improve future event service delivery.
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5. Evaluate operational success of event.
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5.1.Obtain feedback from customers and seek input from personnel and contractors on event operations.
5.2.Reflect on and evaluate operational problems.
5.3.Provide recommendations for improvements to future event management practices.
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Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
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SKILLS
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DESCRIPTION
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Reading skills to:
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- interpret complex event planning documentation.
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Writing skills to:
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- write complex and detailed, yet easily accessible, event operational documents.
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Oral communication skills to:
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- provide precise instructions to event team members and contractors throughout the operation of the event
- negotiate solutions and provide clear instructions when problems arise.
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Numeracy skills to:
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- interpret event budgets and event service agreement costings to determine correct on-site supply of contracted services
- work quickly and accurately with budget figures to calculate effect on event profitability when resolving on-site problems.
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Problem-solving skills to:
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- negotiate solutions with clients, and internal and external personnel under pressure where time constraints play a key factor.
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Teamwork skills to:
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- lead a team of event staging personnel and external contractors to effectively deliver events
- consult with team members and take account of suggested solutions to on-site staging problems.
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Self-management skills to:
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- take responsibility for the finalisation of event plans and on-site coordination of the delivery of the event.
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Technology skills to:
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- use calculators, computers, software programs and printers for processing event documentation
- use two-way communication equipment for on-site management.
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Unit Mapping Information
SITXEVT505 Manage on-site event operations
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- manage on-site event operations for at least one event type listed in the knowledge evidence with multiple operational components, overseeing event:
- set-up
- operation
- break-down
- develop comprehensive plans, procedures and operational documentation for staging at above event
- conduct event briefings prior to and following the above event
- liaise and consult with contractors and other relevant personnel during event finalisation, operation and break-down to ensure service agreements are met and potential risks are mitigated
- manage on-site event operations in live time where commercially realistic time pressures and constraints play a key factor.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- business and corporate
- entertainment and leisure
- exhibitions, expositions and fairs
- festivals
- fundraising
- government and civic
- marketing
- meetings and conventions
- sports
- characteristics of different types of events; their purpose, format and running order
- personnel and others involved in the operation of an event:
- clients
- contractors
- event operations team
- exhibitors
- merchandisers
- organising committee
- sponsors
- suppliers
- venue coordinators or duty managers
- volunteers
- roles, responsibilities, hierarchy of controls, and reporting for event staging of:
- corporate clients
- internal event team members, venue personnel and external contractors
- on-site event manager
- features and functions of two-way communication equipment used to facilitate communication between event personnel
- techniques for managing stress and time during operation of events
- types of event contractors:
- caterers
- display suppliers
- entertainers
- food and beverage personnel
- florists
- equipment hire companies
- registration and ticket sales specialist companies
- security personnel
- speakers and facilitators
- suppliers of technical equipment and services
- venue coordinators or duty managers
- key features and functions of event staging products and services:
- catering
- displays, stands and signage
- exhibitor services
- security
- talent
- technical equipment and services:
- audiovisual
- lighting
- rigging
- sets
- sound
- special effects
- stage design
- furniture
- layouts
- registration areas and equipment
- styling
- styles used in venue room set-up and their different purposes:
- banquet
- classroom
- cabaret
- theatre
- u shape
- formats for, inclusions, and uses of:
- operational plans and procedures used to manage on-site event logistics:
- event documentation issued to operational personnel and contractors
- briefing papers
- running sheets for delivery of event
- registration reports
- layout plan for venue or site
- key environmental and social impacts of event delivery and minimal impact procedures to reduce them:
- reducing impacts on the lifestyle of neighbouring residents
- maintaining natural and cultural integrity
- recycling and disposing of waste, especially hazardous substances
- safety for crowds and the movement of large numbers of attendees
- use of energy, water and other resources during event set up, operation and break down
- control measures to mitigate risk for:
- attendees
- contract staff
- personnel
- volunteers
- components of event break-down:
- correctly removing infrastructure and facilities to ensure site is left in good condition
- debriefing participants, exhibitors and contractors
- directing event team member participation
- liaising with venue and site personnel
- overseeing recycling and environmentally sound disposal of waste
- packing and removing items.
Assessment Conditions
Skills must be demonstrated in an operational events context where the management of on-site event operations is required. This can be:
- a live event
- a simulated industry event set up for the purpose of skills assessment.
Assessment must ensure access to:
- dedicated event budgets
- venues and sites where events are operated
- computers, software programs and printers currently used by the events industry to prepare event documentation
- two-way communication equipment for on-site management
- industry current operational documents used to facilitate effective on-site management:
- briefing papers
- contact numbers for contractors and/or emergency services
- copies of agreements with contractors and/or clients
- event program and scheduled time for activities
- event orders
- incident reports
- itemised lists of resources, suppliers and costs
- layout plan for venue or site
- plans and procedures
- registration reports
- risk assessments
- running sheet for delivery of event
- service vouchers
- signage
- sign-in and sign-out sheets
- site maps
- staffing rosters
- client’s internal event team members, venue personnel and external contractors with whom the individual can interact; these can be:
- those in an industry workplace who are assisted by the individual during the assessment process; or
- individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
- have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
