Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
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Version |
Comments |
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1.2 |
Imported unit updated. Editorial corrections to the Modification History and Mapping notes. BSBFRA402B Establish a franchise added to the Elective group. |
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1.1 |
Editorial correction to modification history. Removed the following units from the electives:
Updates to metadata. |
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1.0 |
E Replaces and is equivalent to SIT60107 Advanced Diploma of Tourism. Intent of the qualification remains unchanged. Title of qualification updated to include travel. Significant changes to packaging because this is now a discrete senior management qualification with an entry requirement comprising the operational and management skills that underpin work at this level. The entry requirement includes industry knowledge, customer service and sales or operational skills plus supervisory and management skills. Entry requirement can be met through workplace experience or through formal study. |
Description
This qualification reflects the role of individuals operating at a senior level who use a substantial depth of knowledge of the industry and managerial techniques. They have wide-ranging, specialised managerial skills, operate independently and are responsible for making a range of strategic business decisions.
Job roles
This qualification provides a pathway to work in any sector of the tourism and travel industry as a senior manager.
Possible job titles include:
- business development manager
- business operations manager
- general manager
- general manger, marketing
- general manager, product development.
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
It is strongly recommended that individuals entering this qualification have vocational experience in a coordination or management role in the tourism and travel industry or event sector.
Pathways from the qualification
After achieving this qualification, individuals may engage in learning in higher education qualifications in Tourism, Travel and related areas.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service, operational and management skills. The individual must either:
- Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
- Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Events pathway
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
SITXWHS301 Identify hazards, assess and control safety risks
Inbound tour wholesaling pathway
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
Retail travel and outbound wholesaling pathway
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
Tourism operations (office-based pathway)
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
Visitor information services pathway
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS401 Enhance the customer service experience
SITXCCS501 Manage quality customer service
SITXCOM201 Show social and cultural sensitivity
SITXFIN501 Prepare and monitor budgets
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
Employability Skills Summary
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
Consulting with personnel at all levels about sales, operational and service issues, workplace practices, policies and procedures; communicating strategic business goals to supervisors and managers; discussing supply options and negotiating purchases with suppliers; writing comprehensive yet easily accessible plans, policies, procedures and reports. |
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Initiative and enterprise |
Researching and critically analysing current and emerging travel or tourism industry practices, market and product trends; generating and testing ideas for new or improved products and services; initiating the development of new products and services; engaging and persuading personnel at all levels to generate innovative ideas for new or improved products and service delivery. |
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Learning |
Developing and maintaining knowledge required to strategically manage the business, proactively maintaining and updating knowledge of travel or tourism industry practices, trends, products, services and suppliers; seeking travel or tourism industry professional development opportunities for self and others; developing training strategies for the organisation. |
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Planning and organising |
Developing overall business plans for sustainable and profitable operation; developing new products, forecasting and managing resource requirements; developing and evaluating strategic plans, policies, procedures and business practices for legal compliance and effective delivery of travel or tourism products and services; developing and leading continuous improvement processes for operational and service efficiency. |
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Problem-solving |
Developing and implementing a range of strategies to address business management problems; analysing systematic operational or service failures, working with supervisors and managers to develop practical solutions and developing continuous improvement processes for sales, operational and service efficiency; analysing and evaluating the effectiveness of strategic solutions to business management problems. |
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Self-management |
Having a comprehensive knowledge of the objectives and content of laws that specifically relate to the travel or tourism industry and developing business compliance practices; operating with significant autonomy, reviewing and reflecting on own work performance; taking responsibility for the strategic management of travel or tourism business practices across a range of activities including business planning, asset management, finances, marketing, human resources, customer service and workplace health and safety. |
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Teamwork |
Fostering workplace diversity; establishing work team goals and teamwork strategies; developing training strategies for effective teamwork throughout the business; involving personnel at all levels in the planning of business practices, policies and procedures; motivating and leading management teams. |
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Technology |
Selecting and using technologies used in the travel or tourism industry to support strategic management functions; researching new and emerging technologies required to manage the sales, operational and service activities of the travel or tourism business; developing skill development strategies required for implementing new business technologies. |
Packaging Rules
12 units must be completed:
- 7 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBFIM601A Manage finances
BSBMGT617A Develop and implement a business plan
BSBRSK501B Manage risk
SITTPPD601 Develop tourism products
SITXGLC501 Research and comply with regulatory requirements
SITXMPR502 Develop and implement marketing strategies
SITXWHS601 Establish and maintain a work health and safety system
Elective units
Administration
BSBADM502B Manage meetings
BSBWRT401A Write complex documents
SITXADM501 Prepare and present proposals
E-Business
BSBEBU501A Investigate and design ebusiness solutions
BSBEBU502A Implement ebusiness solution
BSBMKG510B Plan e-marketing communications
Environmental Sustainability
BSBSUS501A Develop workplace policy and procedures for sustainability
Finance
SITXFIN601 Manage physical assets
SITXFIN602 Manage revenue
Franchising
BSBFRA402B Establish a franchise
BSBFRA502B Manage a franchise operation
Human Resource Management
BSBDIV501A Manage diversity in the workplace
BSBHRM513A Manage workforce planning
BSBHRM604A Manage employee relations
SITXHRM501 Recruit, select and induct staff
TAEDEL404A Mentor in the workplace
Management and Leadership
BSBMGT515A Manage operational plan
BSBOHS606B Develop and implement crisis management processes
SITXCRI601 Manage a business continuity crisis
SITXMGT502 Manage projects
Marketing and Public Relations
BSBMKG605B Evaluate international marketing opportunities
BSBMKG606B Manage international marketing programs
BSBMKG607B Manage market research
CULREL501A Develop and maintain community and stakeholder relationships
CUVPUB501A Develop and manage public relations strategies
SITXMPR501 Obtain and manage sponsorship
Planning and Product Development
SITTPPD501 Develop host community awareness of tourism
SITTPPD502 Assess tourism opportunities for local communities
SITTPPD503 Research and analyse tourism data
SITTPPD602 Develop environmentally sustainable tourism operations
SITTPPD603 Develop culturally appropriate tourism operations
SITTPPD604 Develop and implement local or regional tourism plan
Quality and Innovation
BSBCRT501A Originate and develop concepts
BSBINN501A Establish systems that support innovation
BSBINN502A Build and sustain an innovative work environment
BSBINN601B Manage organisational change
BSBMGT608C Manage innovation and continuous improvement
Tourism Sales and Office Operations
SITTTSL309 Source airfares for domestic flights
SITTTSL312 Construct advanced international airfares ^
SITTTSL313 Administer billing and settlement plan
SITTTSL401 Maintain a product inventory
^ Prerequisite is SITTTSL310 Construct normal international airfares
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Director and owner – tour operator with responsibility for operations
SITTPPD602 Develop environmentally sustainable tourism operations
SITTPPD603 Develop culturally appropriate tourism operations
SITXCRI601 Manage a business continuity crisis
SITXFIN601 Manage physical assets
SITXMGT502 Manage projects
Senior manager, general manager, strategic manager, business development manager for tour wholesaler, tour operator or multi-branch retailer with responsibility for marketing
BSBEBU501A Investigate and design e business solutions
BSBMGT608C Manage innovation and continuous improvement
BSBMKG510B Plan e-marketing communications
BSBMKG605B Evaluate international marketing opportunities
SITXMGT502 Manage projects
