Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
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Version |
Comments |
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1.1 |
Updates to metadata. |
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1.0 |
E Replaces and is equivalent to SIT50207 Diploma of Events. Intent of the qualification remains unchanged. Total number of units reduced by 4. Core units reduced by 5. Elective units increased by 1. Some units removed from core as they did not apply to all job roles. They are now in elective list. Entry requirement removed. New policy prohibits a requirement for a whole qualification. In lieu of an entry requirement, many of the operational units required to fulfil the Event Coordinator job outcome covered by this Diploma are available in the elective pool. Diploma requires the selection of a substantial number of electives. |
Description
This qualification reflects the role of individuals who use sound knowledge of event management processes and a broad range of skills to coordinate event operations. They operate independently and make operational event management decisions.
Job roles
Events are diverse in nature and this qualification provides a pathway to work in events in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors.
These may be event management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.
Possible job titles include:
- conference coordinator
- event coordinator
- event planner
- event sales coordinator
- exhibitions coordinator
- in-house meetings coordinator
- meetings coordinator
- venue coordinator.
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
It is strongly recommended that those entering this qualification possess a Certificate III qualification or vocational experience in events, or fields such as business, creative industries, hospitality, sport, tourism or travel. However this is not mandatory.
Pathways from the qualification
After achieving SIT50212 Diploma of Events, individuals could further their vocational or higher education through SIT60212 Advanced Diploma of Events, advanced diploma or degree programs in business management, creative industries, events, hospitality, sport, tourism or travel.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
There are no entry requirements for this qualification.
Employability Skills Summary
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
Consulting with customers to elicit feedback and ideas on operational and service issues; providing briefings to internal and external event team members on event plans, operations and staging procedures; communicating work team goals for the operation of specific events; consulting with team members about event planning and staging practices; discussing supply options and negotiating purchases with suppliers, staging contactors or venues; writing clear and concise event planning documentation and operational procedures. |
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Initiative and enterprise |
Generating ideas to improve event products, services, operational practices and efficiency; assessing options and suggesting a range of new products and services; monitoring and evaluating financial performance of events and developing ideas for improvement; engaging internal and external event team members in discussions and encouraging innovative ideas. |
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Learning |
Developing and maintaining knowledge required to make a range of operational decisions for planning and staging events; proactively maintaining and updating knowledge of event industry practices, trends products, services and suppliers; taking responsibility for own professional development; implementing training practices for event team members; supporting team members to learn. |
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Planning and organising |
Collecting analysing and collating complex information to plan all operational aspects of events; implementing and monitoring plans, procedures and business practices for staging events; determining and monitoring operational priorities, deadlines and resource requirements for effective execution of events; actively participating in continuous improvement processes for operational and service efficiency. |
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Problem-solving |
Responding effectively to event planning and staging issues requiring immediate resolution; considering systematic operational or service failures and developing solutions; taking ultimate responsibility for resolving escalated event planning and staging complaints and problems; evaluating event team feedback on operational or service problems and implementing suggestions for improvement; monitoring and evaluating the effectiveness of solutions. |
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Self-management |
Knowing the primary components of laws that specifically relate to the events industry; implementing operational compliance practices for events; operating independently, reviewing own work performance and proactively seeking feedback and advice on event coordination skills; taking responsibility for the operational management of events and a range of business activities including budget management, team leadership and customer service. |
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Teamwork |
Using the social and cultural diversity of team members to advantage service delivery to diverse customers; planning work operations to take account of team member strengths; implementing work team goals and teamwork practices; providing training, coaching and advice for effective teamwork; seeking feedback from team members on operational practices, policies, procedures and service efficiency; motivating and leading event teams. |
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Technology |
Selecting and using technologies used in the events industry to support event coordination activities; understanding, assessing and providing feedback on the operating capacity of technologies required to manage the operational, sales and service activities of the events business; implementing skill development activities required for new business technologies. |
Packaging Rules
20 units must be completed:
- 9 core units
- 11 elective units, consisting of:
- 7 from the elective list below
- 4 from the list below, elsewhere in this SIT12 Training Package, any other Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SITXCCS401 Enhance the customer service experience
SITXEVT301 Access information on event industry operations
SITXEVT503 Manage event staging components
SITXFIN402 Manage finances within a budget
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXMGT501 Establish and conduct business relationships
SITXMGT502 Manage projects
SITXWHS301 Identify hazards, assess and control safety risks
Elective units
Administration
BSBADM502B Manage meetings
BSBRES401A Analyse and present research information
BSBWRT401A Write complex documents
SITXADM501 Prepare and present proposals
Communication and Teamwork
BSBCMM401A Make a presentation
SITXCOM301 Address protocol requirements
SITXCOM401 Manage conflict
Computer Operations and ICT Management
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBITU402A Develop and use complex spreadsheets
Creative and Technical Production
CUEEVT03B Integrate knowledge of creative and technical production into management processes
CUESMT08B Call the production / event
CUESMT10B Organise and facilitate rehearsals
CUESMT11B Create, update and use production reference documents
CUETEM03C Establish and manage production requirements and resources
CUETEM06B Organise and monitor bump in/bump out
CUETEM07B Tour the production
CUFPPM408A Compile production schedules
Crisis Management
SITXCRI401 Respond to a customer in crisis
E-Business
BSBEBU501A Investigate and design ebusiness solutions
BSBEBU502A Implement ebusiness solutions
Environmental Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Events
SITXEVT302 Process and monitor event registrations
SITXEVT303 Coordinate on-site event registrations
SITXEVT401 Plan in-house events or functions
SITXEVT501 Develop conference programs
SITXEVT502 Select event venues and sites
SITXEVT504 Organise event infrastructure
SITXEVT505 Manage on-site event operations
Exhibitions
CULEVP501A Coordinate the installation and dismantling of exhibitions
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB304 Provide advice on beers, spirits and liqueurs ^
SITHFAB305 Provide advice on Australian wines ^
SITHFAB306 Provide advice on imported wines ^
SITHFAB309 Provide advice on food
SITHFAB310 Provide advice on food and beverage matching ^
^Prerequisite is SITHFAB201 Provide responsible service of alcohol
Finance
CUSFIM501A Secure funding for projects
CUVFIM401A Obtain revenue to support operations
FNSACC406A Set up and operate a computerised accounting system
SITXFIN401 Interpret financial information
SITXFIN501 Prepare and monitor budgets
Governance and Legal Compliance
SITXGLC501 Research and comply with regulatory requirements
Human Resource Management
BSBDIV501A Manage diversity in the workplace
SITXHRM401 Roster staff
SITXHRM501 Recruit, select and induct staff
SITXHRM502 Manage volunteers
SITXHRM503 Monitor staff performance
Kitchen Operations
SITHKOP302 Plan and cost basic menus
SITHKOP404 Plan catering for events or functions
Languages other than English
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN32__ Conduct complex oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
SITXLAN34__ Read and write documents in a language other than English
Management and Leadership
BSBIPR401A Use and respect copyright
BSBMGT515A Manage operational plan
BSBRSK501B Manage risk
CUFCMP501A Manage and exploit copyright arrangements
Marketing and Public Relations
BSBMKG401B Profile the market
BSBMKG509A Implement and monitor direct marketing activities
BSBPUB401A Develop and apply knowledge of the public relations industry
BSBPUB403A Develop public relations documents
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
CUVPUB501A Develop and manage public relations strategies
ICAWEB201A Use social media tools for collaboration and engagement
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR402 Create a promotional display or stand
SITXMPR403 Plan and implement sales activities
SITXMPR404 Coordinate marketing activities
SITXMPR501 Obtain and manage sponsorship
Planning and Product Development
SITTPPD401 Package tourism products
SITTPPD404 Develop in-house recreational activities
SITTPPD502 Assess tourism opportunities for local communities
SITTPPD503 Research and analyse tourism data
Quality and Innovation
BSBCRT402A Collaborate in a creative process
BSBINN501A Establish systems that support innovation
BSBINN502A Build and sustain an innovative work environment
BSBMGT516C Facilitate continuous improvement
Small Business Management
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning
Tourism Sales and Operations
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL307 Process travel related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL401 Maintain a product inventory
Venue and Facility Operations
CPPDSM5021A Implement asset maintenance strategy
CPPDSM5022A Implement asset management plan
CPPDSM5023A Implement facilities management plan
CPPDSM5027A Provide facilities and amenities for property users
CUEFOH06C Manage venue services
Working in Industry
CUVIND501B Maintain and apply creative arts industry knowledge
Work Health and Safety
SITXWHS401 Implement and monitor work health and safety practices
Writing
CUFWRT301A Write content for a range of media
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Event coordinator for a professional conference organiser
BSBADM502B Manage meetings
BSBCMM401A Make a presentation
BSBWRT401A Write complex documents
SITTTSL304 Prepare quotations
SITXADM501 Prepare and present proposals
SITXEVT303 Coordinate on-site event registrations
SITXEVT501 Develop conference programs
SITXEVT502 Select event venues and sites
SITXEVT505 Manage on-site event operations
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR501 Obtain and manage sponsorship
Event coordinator for a venue
BSBADM502B Manage meetings
BSBREL402A Build client relationships
BSBWRT401A Write complex documents
CUEFOH06C Manage venue services
CUFWRT301A Write content for a range of media
CUVPUB501A Develop and manage public relations strategies
SITHKOP404 Plan catering for events or functions
SITTTSL304 Prepare quotations
SITXEVT401 Plan in-house events or functions
SITXHRM401 Roster staff
SITXMPR404 Coordinate marketing activities
Event coordinator (production focus)
BSBADM502B Manage meetings
BSBWRT401A Write complex documents
CUEEVT03B Integrate knowledge of creative and technical production into management processes
CUESMT10B Organise and facilitate rehearsals
CUETEM03C Establish and manage production resources and requirements
CUETEM06B Organise and monitor bump in/bump out
CUFPPM408A Compile production schedules
SITXADM501 Prepare and present proposals
SITXEVT504 Organise event infrastructure
SITXHRM502 Manage volunteers
SITXMPR501 Obtain and manage sponsorship
Event coordinator (sport focus)
BSBADM502B Manage meetings
BSBWRT401A Write complex documents
SISSSPA301A Coordinate regional touring athletes
SITHKOP404 Plan catering for events or functions
SITXADM501 Prepare and present proposals
SITXEVT502 Select event venues and sites
SITXEVT504 Organise event infrastructure
SITXHRM502 Manage volunteers
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR404 Coordinate marketing activities
SITXMPR501 Obtain and manage sponsorship
