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Qualification details

SIT50122 - Diploma of Travel and Tourism Management (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIT50116 - Diploma of Travel and Tourism ManagementChanges to packaging rules, changes to core units, addition of holiday parks and resorts specialisation. Elective list updated. 09/Jun/2022

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 10/Jun/2022


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBTWK501 - Lead diversity and inclusionLead diversity and inclusionCurrentCore
SITTPPD014 - Coordinate and operate sustainable tourism activitiesCoordinate and operate sustainable tourism activitiesCurrentElective
SITXWHS006 - Identify hazards, assess and control safety risksIdentify hazards, assess and control safety risksCurrentElective
SITXCOM010 - Manage conflictManage conflictCurrentCore
SITTPPD012 - Package tourism productsPackage tourism productsCurrentElective
SITXCCS010 - Provide visitor informationProvide visitor informationCurrentElective
SITTTVL004 - Sell tourism products or servicesSell tourism products or servicesCurrentElective
SITTIND004 - Source and use information on the holiday park and resort industrySource and use information on the holiday park and resort industryCurrentElective
BSBTEC402 - Design and produce complex spreadsheetsDesign and produce complex spreadsheetsCurrentElective
BSBXCS405 - Contribute to cyber security incident responsesContribute to cyber security incident responsesCurrentElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149311 Conference And Event Organiser 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Sales Manager,Marketing Manager,Travel Agency Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149311 Conference And Event Organiser 04/Aug/2022 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 04/Aug/2022 
Qualification/Course Level of Education Identifier 421 Diploma 10/Jun/2022 
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Modification History

Not applicable.

Qualification Description

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

23 units must be completed:

  • 13 core units
  • 10 elective units, consisting of:
  • 6 units from Group A
  • 4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Any combination of electives that meets the above rules can be selected for the award of the Diploma of Travel and Tourism Management. Electives may be packaged to provide a qualification with a specialisation, as outlined below.

Packaging for specialisation:  

For the award of the Diploma of Travel and Tourism Management (Holiday Parks and Resorts), the following packaging rules apply:

  • 13 core units
  • 10 elective units, consisting of:
  • 3 units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
  • 4 units from Group A, Group B or Group C
  • 3 units from the list below, or any current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core units 

BSBTWK501

Lead diversity and inclusion

SIRXOSM007

Manage risk to organisational reputation in an online setting

SITTIND003

Source and use information on the tourism and travel industry

SITXCCS015

Enhance customer service experiences

SITXCCS016

Develop and manage quality customer service practices

SITXCOM010

Manage conflict

SITXFIN008

Interpret financial information

SITXFIN009

Manage finances within a budget

SITXFIN010

Prepare and monitor budgets

SITXHRM009

Lead and manage people

SITXMGT004

Monitor work operations

SITXMGT005

Establish and conduct business relationships

SITXWHS007

Implement and monitor work health and safety practices

Elective units 

Group A – Travel and Tourism 

Tourism and Travel Coordination 

SITTTOP008

Allocate tour or activity resources

SITTTVL001

Access and interpret product information

SITTTVL002

Provide advice on international destinations

SITTTVL003

Provide advice on Australian destinations

SITTTVL004

Sell travel products or services

SITTTVL005

Prepare customer quotations

SITTTVL006

Book tourism products and process documentation

SITTTVL007

Use a computerised reservations or operations system

SITTTVL008

Source airfares and issue tickets for domestic flights

SITTTVL009

Construct international airfares

SITTTVL010*

Construct advanced international airfares

SITTTVL011

Provide specialist advice on cruises

SITXCCS010

Provide visitor information

Tourism Delivery 

SITTGDE016

Lead tour groups

SITTGDE017

Prepare and present tour commentaries or activities

SITTGDE018

Develop and maintain the general and regional knowledge required by guides

SITTGDE019

Research and share information on Australian Indigenous cultures

SITTGDE020

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE021

Prepare specialised interpretive content on marine environments

SITTGDE022

Prepare specialised interpretive content on cultural and heritage environments

SITTGDE023

Coordinate and operate tours

SITTTOP006

Load touring equipment and supplies

SITTTOP007*

Provide outdoor catering

SITTTOP009

Set up and operate a camp site

SITTTOP010

Operate tours in a remote area

SITXMPR011

Plan and implement sales activities

SITXMPR012

Coordinate marketing activities

TLIC0023

Operate four wheel drive vehicle

TLIC1051

Operate commercial vehicle

TLIC3042

Operate coach/bus

Planning and Product Development 

SITTPPD012

Package tourism products

SITTPPD013

Develop interpretive activities

SITTPPD014

Coordinate and operate sustainable tourism activities

SITTPPD015

Develop in-house recreational activities

SITTPPD016

Research and analyse tourism data

Group B – Holiday Parks and Resorts 

BSBOPS504

Manage business risk

SITTIND004

Source and use information on the holiday park and resort industry

SITXFIN011

Manage physical assets

SITXGLC002

Identify and manage legal risks and comply with law

SITXMGT006

Manage projects

SITXMPR011

Plan and implement sales activities

SITXMPR014

Develop and implement marketing strategies

Group C – General electives 

Administration and Communication 

BSBCMM411

Make presentations

BSBTWK503

Manage meetings

BSBWRT411

Write complex documents

SITXCOM009

Address protocol requirements

Computer Operations and ICT Management 

BSBTEC301

Design and produce business documents

BSBTEC303

Create electronic presentations

BSBTEC402

Design and produce complex spreadsheets

BSBXCS402

Promote workplace cyber security awareness and best practices

BSBXCS405

Contribute to cyber security incident responses

Crisis Management 

SITXCRI003

Respond to a customer in crisis

Customer Service 

SIRXCEG008

Manage disrespectful, aggressive or abusive customers

SIRXCEG009*

Manage workplace responses to disrespectful aggressive or abusive customer behaviour

E-Business 

SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

SIRXOSM003*

Use social media and online tools

SIRXOSM005

Develop a basic website for customer engagement

SIRXSTR001

Develop an ecommerce strategy

Environmental Sustainability 

BSBSUS411

Implement and monitor environmentally sustainable work practices

Finance 

BSBFIN401

Report on financial activity

SITXFIN007

Process financial transactions

First Aid 

HLTAID011

Provide First Aid

HLTAID013

Provide First Aid in remote or isolated site

Governance and Legal Compliance 

SITXGLC002

Identify and manage legal risks and comply with law

Human Resource Management 

SITXHRM008

Roster staff

SITXHRM010

Recruit, select and induct staff

SITXHRM011

Manage volunteers

SITXHRM012

Monitor staff performance

Languages other than English 

SITXLAN008

Conduct oral communication in a language other than English

SITXLAN009

Read and write information in a language other than English

Management and Leadership 

BSBOPS504

Manage business risk

SITXMGT006

Manage projects

Marketing and Public Relations 

BSBMKG431

Assess marketing opportunities

BSBMKG544

Plan and monitor direct marketing activities

BSBMKG552

Design and develop marketing communication plans

SITXMPR009

Coordinate production of brochures and marketing materials

SITXMPR010

Create a promotional display or stand

SITXMPR011

Plan and implement sales activities

SITXMPR012

Coordinate marketing activities

SITXMPR013

Participate in cooperative online marketing initiatives

SITXMPR014

Develop and implement marketing strategies

SITXMPR015

Obtain and manage sponsorship

SITXMPR016

Prepare and present proposals

Work Health and Safety 

SITXWHS006

Identify hazards, assess and control safety risks

Qualification Mapping Information

Supersedes and is not equivalent to SIT50116 Diploma of Travel and Tourism Management.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694