Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
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Version |
Comments |
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1.2 |
Imported units updated. Editorial correction to the Modification History and Mapping notes. |
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1.1 |
Removed SITTTSL305 Process reservations from the Elective units. Updates to metadata. |
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1.0 |
E Replaces and is equivalent to SIT40809 Certificate IV in Holiday Parks and Resorts. Intent of the qualification remains unchanged. Significant changes to packaging because this is now a discrete senior operations or supervisory qualification with an entry requirement comprising the operational skills that underpin work at this level. The entry requirement includes industry knowledge, customer service and sales/operational skills. Entry requirement can be met through workplace experience or through formal study. |
Description
This qualification reflects the role of skilled operators who use sound knowledge of industry operations and a broad range of supervisory skills to plan, monitor and evaluate the work of a team. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.
Job roles
This qualification provides a pathway to work as a supervisor in holiday parks and resorts. This may be in a specialised area such as front office, housekeeping or grounds maintenance, or involve multi-skilling across different operational areas.
Possible job titles include:
- assistant manager
- front office supervisor
- grounds and maintenance supervisor
- operations supervisor.
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
It is strongly recommended that individuals entering this qualification have completed SIT31212 Certificate III in Holiday Parks and Resorts, or a related Certificate III qualification in Tourism and Travel , Hospitality or Horticulture.
Pathways from the qualification
After achieving SIT40812 Certificate IV in Holiday Parks and Resorts, individuals could progress to SIT50412 Diploma of Holiday Parks and Resorts or broader management qualifications in Hospitality or Tourism.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
Entry to SIT40812 Certificate IV in Holiday Parks and Resorts is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must either:
- Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Front office pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITHACS303 Provide accommodation reception services
SITTIND202 Source and use information on the holiday park and resort industry
SITTTSL305 Process reservations
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Grounds maintenance pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
RIISAM204B Operate small plant and equipment
SIFCBGM001 Provide general grounds care
SIFCBGM002 Maintain property and structures
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Housekeeping pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITHACS101 Clean premises and equipment
SITHACS201 Provide housekeeping services to guests
SITHACS202 Prepare rooms for guests
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Employability Skills Summary
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
Providing briefings to operational staff; seeking feedback from colleagues and customers on operational and service issues; anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly; empathising and negotiating acceptable solutions to team member and customer problems and complaints. |
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Initiative and enterprise |
Proactively consulting with colleagues about ways to improve operational and service efficiency; providing feedback to managers to inform future planning; participating in continuous improvement by reporting success or deficiencies of holiday park and resort products and services; suggesting ideas for new or improved products and increased profitability. |
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Learning |
Knowing sources of new information on the holiday park and resort industry; being aware of opportunities to learn and participating in holiday park and resort industry professional development activities; supporting team members to learn. |
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Planning and organising |
Monitoring operational efficiency and service levels through close contact with day to day work operations; assessing current team member workloads and scheduling work to maximise operational efficiency and customer service quality; assessing operational and service workflow and assisting team members to prioritise workload to deliver a positive service outcome for holiday park and resort customers. |
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Problem-solving |
Identifying and assessing operational and service issues, discussing and suggesting solutions with managers; initiating short term action to resolve immediate operational or service problems; taking responsibility for resolving escalated customer complaints or requesting assistance from managers to resolve issues; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems. |
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Self-management |
Understanding legal compliance issues and providing advice to team members; organising and self-directing own work priorities to deliver holiday park and resort sales and service; taking responsibility for implementing predetermined policies and procedures for a range of practices including conflict management, customer service, workplace health and safety; leading and managing a team of individuals, monitoring workplace operations and service delivery; proactively seeking feedback and advice on improving team leader skills. |
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Teamwork |
Motivating and leading teams; providing instructions, support and coaching; planning work operations to take account of team member strengths; proactively sharing information, knowledge and experiences with team members. |
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Technology |
Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems that assist in holiday park and resort sales and service activities. |
Packaging Rules
10 units must be completed:
- 6 core units
- 4 elective units consisting of:
- 2 units from the list below
- 2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SITXCOM401 Manage conflict
SITXFIN401 Interpret financial information
SITXHRM301 Coach others in job skills
SITXHRM402 Lead and manage people
SITXMGT401 Monitor work operations
SITXWHS401 Implement and monitor work health and safety practices
Elective units
Administration
BSBADM502B Manage meetings
BSBRES401A Analyse and present research information
BSBWRT401A Write complex documents
Building and Grounds Maintenance
SIFCBGM007 Evaluate building and grounds maintenance and development needs
SIFCBGM008 Coordinate building and grounds maintenance and development
SISCAQU201A Monitor pool water quality
Client and Customer Service
SITXCCS301 Provide lost and found services
SITXCCS401 Enhance the customer service experience
Communication and Teamwork
BSBCMM401A Make a presentation
SITXCOM301 Address protocol requirements
Computer Operations and ICT Management
BSBITA401A Design databases
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBITU402A Develop and use complex spreadsheets
CUFDIG303A Produce and prepare photo images
SITXICT401 Build and launch a small business website
E-Business
BSBEBU401A Review and maintain a website
BSBMKG412A Conduct e-marketing communications
BSBMKG510B Plan e-marketing communications
Environmental Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Finance
BSBFIA301A Maintain financial records
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable
BSBFIA304A Maintain a general ledger
BSBFIA401A Prepare financial reports
SITXFIN402 Manage finances within a budget
First Aid
HLTAID003 Provide first aid
HLTAID005 Provide first aid in remote situations
Human Resource Management
SITXHRM401 Roster staff
Inventory
SITXINV301 Purchase goods
SITXINV401 Control stock
Languages other than English
SITXLAN21__ Conduct basic oral communication in a language other than English
SITXLAN22__ Conduct routine oral communication in a language other than English
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN32__ Conduct complex oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
SITXLAN34__ Read and write documents in a language other than English
Marketing and Public Relations
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR403 Plan and implement sales activities
SITXMPR404 Coordinate marketing activities
SITXMPR405 Participate in cooperative online marketing initiatives
Planning and Product Development
SITTPPD401 Package tourism products
SITTPPD402 Develop interpretive activities
SITTPPD403 Coordinate and operate sustainable tourism activities
SITTPPD404 Develop in-house recreational activities
Small Business Management
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning
Tourism Sales and Operations
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
Venue and Facility Operations
SITTVAF303 Tow and site recreational vehicles
UEGNSG604B Fill gas cylinders
Work Health and Safety
PUAWER004B Respond to workplace emergencies
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Assistant Manager
SITTPPD404 Develop in-house recreational activities
SITXHRM401 Roster staff
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR404 Coordinate marketing activities
Grounds and Maintenance Supervisor
HLTAID003 Provide first aid
SIFCBGM007 Evaluate building and grounds maintenance and development needs
SIFCBGM008 Coordinate building and grounds maintenance and development
SISCAQU201A Monitor pool water quality
