Modification History
Not applicable.
Description
This qualification reflects the role of individuals who work in supervisory positions in holiday parks, and who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
Individuals with this qualification are able to work as supervisors in holiday parks and resorts. This may be in a specialised area such as front office, housekeeping or grounds maintenance, or involve multi-skilling across different operational areas. Possible job titles include:
- Front office supervisor
- Operations supervisor
- Assistant manager
- Grounds and maintenance supervisor
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT40809 Certificate IV in Holiday Parks and Resorts
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability Skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Negotiating and liaising with a broad range of colleagues and customers on operational and service issues; consulting with others to elicit feedback and ideas; providing briefings to operational staff and other managers; consulting with team members about OHS issues; developing and maintaining workplace documentation such as operational procedures and staff-related documentation or reports. |
|
Teamwork |
Motivating and leading diverse teams; providing support and coaching; planning work operations to take account of team member strengths; taking a lead role in agreeing and establishing work team goals. |
|
Problem-solving |
Developing and applying a range of strategies to address both typical and unpredictable workplace problems; responding effectively to a wide range of operational issues requiring immediate resolution; working with colleagues to develop practical solutions; monitoring and evaluating the effectiveness of solutions based on operational experience. |
|
Initiative and enterprise |
Generating options and ideas to address different workplace challenges; developing ideas about ways to improve operations and services; encouraging team members to be innovative; using knowledge of current and emerging industry and marketplace trends to inform work practices. |
|
Planning and organising |
Understanding the roles and responsibilities of leaders and managers in the context of overall organisation; communicating goals, strategies and outcomes to team members; monitoring and evaluating plans, procedures and systems, including timelines and resources; actively participating in continuous improvement processes. |
|
Self-management |
Understanding the legal and compliance framework that affects those working in the industry; maintaining general and technical knowledge to inform work practices. |
|
Learning |
Proactively maintaining and updating knowledge of industry trends and practices; being aware of industry professional development opportunities; supporting team members to learn. |
|
Technology |
Selecting and using technologies to support workplace operations and planning; understanding the operating capacity of different technologies, including emerging technologies used to support operations. |
Due to the high proportion of electives required by this qualification, the industry requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate IV in Holiday Parks and Resorts, 24 units must be completed:
plus
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
|
CORE UNITS |
|
SITXADM003A |
Write business documents |
|
SITXCOM001A |
Work with colleagues and customers |
|
SITXCOM002A |
Work in a socially diverse environment |
|
SITXCOM003A |
Deal with conflict situations |
|
SITXENV002A |
Implement and monitor environmentally sustainable work practices |
|
SITXFIN004A |
Manage finances within a budget |
|
SITXHRM001A |
Coach others in job skills |
|
SITXHRM005A |
Lead and manage people |
|
SITXMGT001A |
Monitor work operations |
|
SITXOHS003B |
Identify hazards, and assess and control safety risks |
|
SITXOHS004B |
Implement and monitor workplace health, safety and security practices |
|
Plus |
|
|
SITHIND001B |
Develop and update hospitality industry knowledge |
|
Or |
|
|
SITTIND001B |
Develop and update tourism industry knowledge |
|
Or |
|
|
SITTIND202B |
Develop and update caravan industry knowledge |
|
GENERAL ELECTIVE UNITS |
||
|
Accommodation Services |
||
|
SITHACS001B |
Provide accommodation reception services |
|
|
SITHACS004B |
Provide housekeeping services to guests |
|
|
SITHACS005B |
Prepare rooms for guests |
|
|
SITHACS006B |
Clean premises and equipment |
|
|
Administration |
||
|
BSBRES401A |
Analyse and present research information |
|
|
SITXADM002A |
Source and present information |
|
|
SITXADM004A |
Plan and manage meetings |
|
|
Building and Grounds Maintenance |
||
|
MEM18001C |
Use hand tools |
|
|
MEM18002B |
Use power tools/hand held operations |
|
|
RIISAM204A |
Operate small plant and equipment |
|
|
RTE3601A |
Install irrigation systems |
|
|
RTE3605A |
Troubleshoot irrigation systems |
|
|
RTF2017A |
Prune shrubs and small trees |
|
|
RTF2204A |
Construct low profile timber or modular retaining walls |
|
|
RTF2208A |
Lay paving |
|
|
RTF3036A |
Plan and establish plant displays |
|
|
RTF3204A |
Construct concrete structures and features |
|
|
RTF3217A |
Set out site for construction works |
|
|
SIFBGM001A |
Provide general grounds care |
|
|
SIFBGM002A |
Maintain property structures |
|
|
SIFBGM006A |
Evaluate building and grounds maintenance and development needs |
|
|
SIFBGM007A |
Coordinate building and grounds maintenance and development |
|
|
SRCAQU001B |
Monitor pool water quality |
|
|
Client and Customer Service |
||
|
SITXCCS001B |
Provide visitor information |
|
|
SITXCCS002A |
Provide quality customer service |
|
|
Communication and Teamwork |
||
|
SITXCOM005A |
Make presentations |
|
|
Computer Operations and ICT Management |
||
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BSBITA401A |
Design databases |
|
|
BSBITU202A |
Create and use spreadsheets |
|
|
BSBITU203A |
Communicate electronically |
|
|
BSBITU301A |
Create and use databases |
|
|
BSBITU302A |
Create electronic presentations |
|
|
BSBITU306A |
Design and produce business documents |
|
|
BSBITU309A |
Produce desktop published documents |
|
|
BSBITU402A |
Develop and use complex spreadsheets |
|
|
BSBWOR204A |
Use business technology |
|
|
CUFDIG303A |
Produce and prepare photo images |
|
|
SITXICT001A |
Build and launch a website for a small business |
|
|
E-Business |
||
|
BSBEBU401A |
Review and maintain a website |
|
|
BSBMKG412A |
Conduct e-marketing communications |
|
|
BSBMKG510A |
Plan e-marketing communications |
|
|
Events |
||
|
SITXEVT001B |
Develop and update event industry knowledge |
|
|
SITXEVT002B |
Provide event staging support |
|
|
SITXEVT003B |
Process and monitor event registrations |
|
|
SITXEVT004B |
Coordinate on-site event registrations |
|
|
SITXEVT005B |
Organise in-house events or functions |
|
|
Finance |
||
|
BSBFIA302A |
Process payroll |
|
|
BSBFIA303A |
Process accounts payable and receivable |
|
|
BSBFIA304A |
Maintain a general ledger |
|
|
BSBFIA401A |
Prepare financial reports |
|
|
SITXFIN002A |
Maintain financial records |
|
|
SITXFIN003A |
Interpret financial information |
|
|
SITXFIN005A |
Prepare and monitor budgets |
|
|
First Aid |
||
|
HLTFA301B |
Apply first aid |
|
|
HLTFA302A |
Provide first aid in remote situation |
|
|
Governance and Legal Compliance |
||
|
SITXGLC001A |
Develop and update legal knowledge required for business compliance |
|
|
Holiday Parks and Resorts |
||
|
SITTHPR302B |
Plan and organise in-house recreational activities |
|
|
SITTHPR303A |
Tow and site a recreational vehicle safely |
|
|
Human Resource Management |
||
|
SITXHRM002A |
Recruit, select and induct staff |
|
|
SITXHRM006A |
Monitor staff performance |
|
|
Languages other than English |
||
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
|
|
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
|
|
SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
|
|
SITXLAN4__A |
Conduct complex workplace oral communication in a language other than English |
|
|
SITXLAN5__A |
Read and write workplace information in a language other than English |
|
|
SITXLAN6__A |
Read and write workplace documents in a language other than English |
|
|
Management and Leadership |
||
|
SITXMGT006A |
Establish and conduct business relationships |
|
|
Marketing and Public Relations |
||
|
SITXMPR001A |
Coordinate production of brochures and marketing materials |
|
|
SITXMPR003A |
Plan and implement sales activities |
|
|
SITXMPR004A |
Coordinate marketing activities |
|
|
SITXMPR006A |
Participate in cooperative online marketing initiatives for the tourism industry |
|
|
Occupational Health and Safety |
||
|
PUAWER004B |
Respond to workplace emergencies |
|
|
UEGNSG604A |
Fill gas cylinders |
|
|
Planning and Product Development |
||
|
SITTPPD002A |
Research tourism data |
|
|
SITTPPD003B |
Source and package tourism products |
|
|
SITTPPD004A |
Plan and implement minimal impact operations |
|
|
SITTPPD005A |
Plan and develop interpretive activities |
|
|
Tourism Sales and Operations |
||
|
SITTTSL001A |
Operate an online information system |
|
|
SITTTSL002A |
Access and interpret product information |
|
|
SITTTSL004A |
Source and provide Australian destination information and advice |
|
|
SITTTSL005A |
Sell tourism products and services |
|
|
SITTTSL006B |
Prepare quotations |
|
|
SITTTSL007B |
Receive and process reservations |
|
|
SITTTSL008B |
Book and coordinate supplier services |
|
|
SITTTSL009B |
Process travel-related documentation |
|
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
|
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows: |
||
|
Front Office |
||
|
BSBITU102A |
Develop keyboard skills |
|
|
BSBITU201A |
Produce simple word processed documents |
|
|
BSBITU202A |
Create and use spreadsheets |
|
|
BSBITU301A |
Create and use databases |
|
|
BSBITU302A |
Create electronic presentations |
|
|
BSBITU306A |
Design and produce business documents |
|
|
BSBITU309A |
Produce desktop published documents |
|
|
BSBFIA303A |
Process accounts payable and receivable |
|
|
BSBWOR204A |
Use business technology |
|
|
HLTFA301B |
Apply first aid |
|
|
SITHACS001B |
Provide accommodation reception services |
|
|
SITXADM001A |
Perform office procedures |
|
|
SITXADM002A |
Source and present information |
|
|
SITXCCS001B |
Provide visitor information |
|
|
SITXCCS002A |
Provide quality customer service |
|
|
SITXCOM003A |
Deal with conflict situations |
|
|
SITXCOM004A |
Communicate on the telephone |
|
|
SITXFIN001A |
Process financial transactions |
|
|
SITXFIN002A |
Maintain financial records |
|
|
SITXHRM001A |
Coach others in job skills |
|
|
SITXINV001A |
Receive and store stock |
|
|
SITXINV002A |
Control and order stock |
|
|
SITTHPR303A |
Tow and site a recreational vehicle safely |
|
|
SITTTSL001A |
Operate an online information system |
|
|
SITTTSL002A |
Access and interpret product information |
|
|
SITTTSL004A |
Source and provide Australian destination information and advice |
|
|
SITTTSL005A |
Sell tourism products and services |
|
|
SITTTSL006B |
Prepare quotations |
|
|
SITTTSL007B |
Receive and process reservations |
|
|
SITTTSL008B |
Book and coordinate supplier services |
|
|
SITTTSL009B |
Process travel-related documentation |
|
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
|
UEGNSG604A |
Fill gas cylinders |
|
|
Housekeeping |
||
|
HLTFA301B |
Apply first aid |
|
|
PUAWER004B |
Respond to workplace emergencies |
|
|
SITHACS004B |
Provide housekeeping services to guests |
|
|
SITHACS005B |
Prepare rooms for guests |
|
|
SITHACS006B |
Clean premises and equipment |
|
|
SITXADM001A |
Perform office procedures |
|
|
SITXADM002A |
Source and present information |
|
|
SITXCCS001B |
Provide visitor information |
|
|
SITXCOM003A |
Deal with conflict situations |
|
|
SITXHRM001A |
Coach others in job skills |
|
|
SITXINV001A |
Receive and store stock |
|
|
SITXINV002A |
Control and order stock |
|
|
SITXOHS002A |
Follow workplace hygiene procedures |
|
|
UEGNSG604A |
Fill gas cylinders |
|
|
Grounds Maintenance |
||
|
MEM18001C |
Use hand tools |
|
|
MEM18002B |
Use power tools/hand held operations |
|
|
RIISAM204A |
Operate small plant and equipment |
|
|
RTE3601A |
Install irrigation systems |
|
|
RTE3605A |
Troubleshoot irrigation systems |
|
|
RTF2017A |
Prune shrubs and small trees |
|
|
RTF2204A |
Construct low profile timber or modular retaining walls |
|
|
RTF2208A |
Lay paving |
|
|
RTF3036A |
Plan and establish plant displays |
|
|
RTF3204A |
Construct concrete structures and features |
|
|
RTF3217A |
Set out site for construction works |
|
|
SIFBGM001A |
Provide general grounds care |
|
|
SIFBGM002A |
Maintain property structures |
|
|
SITTHPR303A |
Tow and site a recreational vehicle safely |
|
|
SITXHRM001A |
Coach others in job skills |
|
|
SRCAQU001B |
Monitor pool water quality |
|
|
TLIB307C |
Carry out vehicle servicing and maintenance |
|
|
Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome. |
||
