Qualification details

SIT40809 - Certificate IV in Holiday Parks and Resorts (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT40812 - Certificate IV in Holiday Parks and ResortsReplaces and is equivalent to SIT40809 Certificate IV in Holiday Parks and Resorts. Intent of the qualification remains unchanged. Significant changes to packaging because this is now a discrete senior operations or supervisory qualification with an entry requirement comprising the operational skills that underpin work at this level. The entry requirement includes industry knowledge, customer service and sales/operational skills. Entry requirement can be met through workplace experience or through formal study. 17/Jan/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA302A - Process payrollProcess payroll N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBFIA304A - Maintain a general ledgerMaintain a general ledger N/A
BSBFIA401A - Prepare financial reportsPrepare financial reports N/A
BSBITA401A - Design databasesDesign databases N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBITU202A - Create and use spreadsheetsCreate and use spreadsheets N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 141211 Caravan Park And Camping Ground Manager 
ASCO (occupation type) Identifier 3325-11 Caravan Park And Camping Ground Manager 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Accommodation 
Taxonomy - Occupation N/A Holiday Park Front Office / Operations Supervisor,Holiday Park Assistant Manager,Holiday Park Grounds and Maintenance Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 141211 Caravan Park And Camping Ground Manager 14/Dec/2009 
ASCO (occupation type) Identifier 3325-11 Caravan Park And Camping Ground Manager 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 14/Dec/2009 
Qualification/Course Level of Education Identifier 511 Certificate IV 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification reflects the role of individuals who work in supervisory positions in holiday parks, and who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work as supervisors in holiday parks and resorts. This may be in a specialised area such as front office, housekeeping or grounds maintenance, or involve multi-skilling across different operational areas. Possible job titles include:

  • Front office supervisor
  • Operations supervisor
  • Assistant manager
  • Grounds and maintenance supervisor

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT40809 Certificate IV in Holiday Parks and Resorts 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

Negotiating and liaising with a broad range of colleagues and customers on operational and service issues; consulting with others to elicit feedback and ideas; providing briefings to operational staff and other managers; consulting with team members about OHS issues; developing and maintaining workplace documentation such as operational procedures and staff-related documentation or reports.

Teamwork 

Motivating and leading diverse teams; providing support and coaching; planning work operations to take account of team member strengths; taking a lead role in agreeing and establishing work team goals.

Problem-solving 

Developing and applying a range of strategies to address both typical and unpredictable workplace problems; responding effectively to a wide range of operational issues requiring immediate resolution; working with colleagues to develop practical solutions; monitoring and evaluating the effectiveness of solutions based on operational experience.

Initiative and enterprise 

Generating options and ideas to address different workplace challenges; developing ideas about ways to improve operations and services; encouraging team members to be innovative; using knowledge of current and emerging industry and marketplace trends to inform work practices.

Planning and organising 

Understanding the roles and responsibilities of leaders and managers in the context of overall organisation; communicating goals, strategies and outcomes to team members; monitoring and evaluating plans, procedures and systems, including timelines and resources; actively participating in continuous improvement processes.

Self-management 

Understanding the legal and compliance framework that affects those working in the industry; maintaining general and technical knowledge to inform work practices.

Learning 

Proactively maintaining and updating knowledge of industry trends and practices; being aware of industry professional development opportunities; supporting team members to learn.

Technology 

Selecting and using technologies to support workplace operations and planning; understanding the operating capacity of different technologies, including emerging technologies used to support operations.

Due to the high proportion of electives required by this qualification, the industry requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate IV in Holiday Parks and Resorts, 24 units must be completed:

  • all 12 core units

plus

  • 12 elective units:
  • a minimum of 8 elective units must be selected from the general elective units listed below
  • the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English (LOTE) unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITXADM003A

Write business documents

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXCOM003A

Deal with conflict situations

SITXENV002A

Implement and monitor environmentally sustainable work practices

SITXFIN004A

Manage finances within a budget

SITXHRM001A

Coach others in job skills

SITXHRM005A

Lead and manage people

SITXMGT001A

Monitor work operations

SITXOHS003B

Identify hazards, and assess and control safety risks

SITXOHS004B

Implement and monitor workplace health, safety and security practices

Plus

SITHIND001B

Develop and update hospitality industry knowledge

Or

SITTIND001B

Develop and update tourism industry knowledge

Or

SITTIND202B

Develop and update caravan industry knowledge

GENERAL ELECTIVE UNITS 

Accommodation Services 

SITHACS001B

Provide accommodation reception services

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

SITHACS006B

Clean premises and equipment

Administration 

BSBRES401A

Analyse and present research information

SITXADM002A

Source and present information

SITXADM004A

Plan and manage meetings

Building and Grounds Maintenance 

MEM18001C

Use hand tools

MEM18002B

Use power tools/hand held operations

RIISAM204A

Operate small plant and equipment

RTE3601A

Install irrigation systems

RTE3605A

Troubleshoot irrigation systems

RTF2017A

Prune shrubs and small trees

RTF2204A

Construct low profile timber or modular retaining walls

RTF2208A

Lay paving

RTF3036A

Plan and establish plant displays

RTF3204A

Construct concrete structures and features

RTF3217A

Set out site for construction works

SIFBGM001A

Provide general grounds care

SIFBGM002A

Maintain property structures

SIFBGM006A

Evaluate building and grounds maintenance and development needs

SIFBGM007A

Coordinate building and grounds maintenance and development

SRCAQU001B

Monitor pool water quality

Client and Customer Service 

SITXCCS001B

Provide visitor information

SITXCCS002A

Provide quality customer service

Communication and Teamwork 

SITXCOM005A

Make presentations

Computer Operations and ICT Management 

BSBITA401A

Design databases

BSBITU202A

Create and use spreadsheets

BSBITU203A

Communicate electronically

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU306A

Design and produce business documents

BSBITU309A

Produce desktop published documents

BSBITU402A

Develop and use complex spreadsheets

BSBWOR204A

Use business technology

CUFDIG303A

Produce and prepare photo images

SITXICT001A

Build and launch a website for a small business

E-Business 

BSBEBU401A

Review and maintain a website

BSBMKG412A

Conduct e-marketing communications

BSBMKG510A

Plan e-marketing communications

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

SITXEVT005B

Organise in-house events or functions

Finance 

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

BSBFIA304A

Maintain a general ledger

BSBFIA401A

Prepare financial reports

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

SITXFIN005A

Prepare and monitor budgets

First Aid 

HLTFA301B

Apply first aid

HLTFA302A

Provide first aid in remote situation

Governance and Legal Compliance 

SITXGLC001A

Develop and update legal knowledge required for business compliance

Holiday Parks and Resorts 

SITTHPR302B

Plan and organise in-house recreational activities

SITTHPR303A

Tow and site a recreational vehicle safely

Human Resource Management 

SITXHRM002A

Recruit, select and induct staff

SITXHRM006A

Monitor staff performance

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN4__A

Conduct complex workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

SITXLAN6__A

Read and write workplace documents in a language other than English

Management and Leadership 

SITXMGT006A

Establish and conduct business relationships

Marketing and Public Relations 

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR003A

Plan and implement sales activities

SITXMPR004A

Coordinate marketing activities

SITXMPR006A

Participate in cooperative online marketing initiatives for the tourism industry

Occupational Health and Safety 

PUAWER004B

Respond to workplace emergencies

UEGNSG604A

Fill gas cylinders

Planning and Product Development 

SITTPPD002A

Research tourism data

SITTPPD003B

Source and package tourism products

SITTPPD004A

Plan and implement minimal impact operations

SITTPPD005A

Plan and develop interpretive activities

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office 

BSBITU102A

Develop keyboard skills

BSBITU201A

Produce simple word processed documents

BSBITU202A

Create and use spreadsheets

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU306A

Design and produce business documents

BSBITU309A

Produce desktop published documents

BSBFIA303A

Process accounts payable and receivable

BSBWOR204A

Use business technology

HLTFA301B

Apply first aid

SITHACS001B

Provide accommodation reception services

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

SITXCCS001B

Provide visitor information

SITXCCS002A

Provide quality customer service

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXHRM001A

Coach others in job skills

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

SITTHPR303A

Tow and site a recreational vehicle safely

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

UEGNSG604A

Fill gas cylinders

Housekeeping 

HLTFA301B

Apply first aid

PUAWER004B

Respond to workplace emergencies

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

SITHACS006B

Clean premises and equipment

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

SITXCCS001B

Provide visitor information

SITXCOM003A

Deal with conflict situations

SITXHRM001A

Coach others in job skills

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

SITXOHS002A

Follow workplace hygiene procedures

UEGNSG604A

Fill gas cylinders

Grounds Maintenance 

MEM18001C

Use hand tools

MEM18002B

Use power tools/hand held operations

RIISAM204A

Operate small plant and equipment

RTE3601A

Install irrigation systems

RTE3605A

Troubleshoot irrigation systems

RTF2017A

Prune shrubs and small trees

RTF2204A

Construct low profile timber or modular retaining walls

RTF2208A

Lay paving

RTF3036A

Plan and establish plant displays

RTF3204A

Construct concrete structures and features

RTF3217A

Set out site for construction works

SIFBGM001A

Provide general grounds care

SIFBGM002A

Maintain property structures

SITTHPR303A

Tow and site a recreational vehicle safely

SITXHRM001A

Coach others in job skills

SRCAQU001B

Monitor pool water quality

TLIB307C

Carry out vehicle servicing and maintenance

Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.

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