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Qualification details

SIT40416 - Certificate IV in Hospitality (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to SIT40313 - Certificate IV in Hospitality• Equivalent 02/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 03/Mar/2016


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
SITHGAM016 - Deal Caribbean Stud gamesDeal Caribbean Stud gamesElective
SITTTSL010 - Use a computerised reservations or operations systemUse a computerised reservations or operations systemElective
SITXCCS007 - Enhance customer service experiencesEnhance customer service experiencesCore
CPPCLO2009A - Clean glass surfacesClean glass surfacesElective
SITTTSL007 - Process reservationsProcess reservationsElective
CPPCLO2001A - Maintain hard floor surfacesMaintain hard floor surfacesElective
SITEEVT004 - Provide event staging supportProvide event staging supportElective
SITXINV002 - Maintain the quality of perishable itemsMaintain the quality of perishable itemsElective
SITXFSA002 - Participate in safe food handling practicesParticipate in safe food handling practicesElective
SITHGAM017 - Deal Casino War gamesDeal Casino War gamesElective
SITHFAB004 - Prepare and serve non-alcoholic beveragesPrepare and serve non-alcoholic beveragesElective
SITXHRM003 - Lead and manage peopleLead and manage peopleCore
SITHFAB016 - Provide advice on foodProvide advice on foodElective
SITHIND001 - Use hygienic practice for hospitality serviceUse hygienic practice for hospitality serviceElective
SITTIND001 - Source and use information on the tourism and travel industrySource and use information on the tourism and travel industryElective
SITHGAM018 - Deal Mississippi Stud gamesDeal Mississippi Stud gamesElective
SITXCCS005 - Provide club reception servicesProvide club reception servicesElective
SITHACS006 - Provide valet serviceProvide valet serviceElective
SITHGAM012 - Conduct Roulette gamesConduct Roulette gamesElective
SITXWHS002 - Identify hazards, assess and control safety risksIdentify hazards, assess and control safety risksElective
SITHFAB013 - Provide advice on imported winesProvide advice on imported winesElective
SITHKOP006 - Plan catering for events or functionsPlan catering for events or functionsElective
SITHACS007 - Conduct night auditConduct night auditElective
SITXFSA001 - Use hygienic practices for food safetyUse hygienic practices for food safetyElective
SITHACS002 - Provide housekeeping services to guestsProvide housekeeping services to guestsElective
SITHFAB017 - Provide advice on food and beverage matchingProvide advice on food and beverage matchingElective
SITXCOM004 - Address protocol requirementsAddress protocol requirementsElective
SITXMPR003 - Plan and implement sales activitiesPlan and implement sales activitiesElective
SITXCCS004 - Provide lost and found servicesProvide lost and found servicesElective
SITHFAB009 - Conduct a product tasting for alcoholic beveragesConduct a product tasting for alcoholic beveragesElective
CPPSEC2012A - Monitor and control individual and crowd behaviourMonitor and control individual and crowd behaviourElective
SITXCCS002 - Provide visitor informationProvide visitor informationElective
BSBDIV501 - Manage diversity in the workplaceManage diversity in the workplaceCore
SITHGAM004 - Conduct Keno gamesConduct Keno gamesElective
SITXINV004 - Control stockControl stockElective
BSBSUS201 - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesElective
SITHFAB018 - Provide gueridon serviceProvide gueridon serviceElective
SITHACS001 - Clean premises and equipmentClean premises and equipmentElective
SITHGAM002 - Attend gaming machinesAttend gaming machinesElective
SITHGAM009 - Deal Poker gamesDeal Poker gamesElective
SITHGAM021 - Deal Three Card Poker gamesDeal Three Card Poker gamesElective
SITHFAB019 - Plan and monitor espresso coffee servicePlan and monitor espresso coffee serviceElective
SITHGAM007 - Conduct Big Wheel gamesConduct Big Wheel gamesElective
SITHIND004 - Work effectively in hospitality serviceWork effectively in hospitality serviceCore
SITXMPR001 - Coordinate production of brochures and marketing materialsCoordinate production of brochures and marketing materialsElective
SITXCRI001 - Respond to a customer in crisisRespond to a customer in crisisElective
SITXLAN003 - Conduct oral communication in a language other than EnglishConduct oral communication in a language other than EnglishElective
SITHFAB014 - Provide table service of food and beverageProvide table service of food and beverageElective
CPPCLO3016A - Wash furniture and fittingsWash furniture and fittingsElective
SITXWHS003 - Implement and monitor work health and safety practicesImplement and monitor work health and safety practicesCore
SITHFAB008 - Operate and monitor cellar systemsOperate and monitor cellar systemsElective
SITHACS005 - Provide porter servicesProvide porter servicesElective
SITHGAM011 - Conduct Rapid Roulette gamesConduct Rapid Roulette gamesElective
SITXMPR002 - Create a promotional display or standCreate a promotional display or standElective
SITXMPR005 - Participate in cooperative online marketing initiativesParticipate in cooperative online marketing initiativesElective
SITHFAB010 - Prepare and serve cocktailsPrepare and serve cocktailsElective
SITHGAM013 - Conduct Sic Bo gamesConduct Sic Bo gamesElective
SITEEVT001 - Source and use information on the events industrySource and use information on the events industryElective
SITXLAN005 - Read and write information in a language other than EnglishRead and write information in a language other than EnglishElective
SITHACS003 - Prepare rooms for guestsPrepare rooms for guestsElective
CPPCLO2019A - Sort and remove waste and recyclable materialsSort and remove waste and recyclable materialsElective
SITXLAN004 - Conduct complex oral communication in a language other than EnglishConduct complex oral communication in a language other than EnglishElective
SITXFIN003 - Manage finances within a budgetManage finances within a budgetCore
SITHACS004 - Launder linen and guests clothesLaunder linen and guests clothesElective
SITEEVT005 - Plan in-house events or functionsPlan in-house events or functionsElective
SITHFAB005 - Prepare and serve espresso coffeePrepare and serve espresso coffeeElective
SITHGAM008 - Deal Blackjack gamesDeal Blackjack gamesElective
BSBITU301 - Create and use databasesCreate and use databasesElective
SITXFSA003 - Transport and store foodTransport and store foodElective
SITHGAM010 - Deal Pontoon gamesDeal Pontoon gamesElective
SITTTSL005 - Sell tourism products and servicesSell tourism products and servicesElective
CPPCLO3013A - Clean window coveringsClean window coveringsElective
SITHACS008 - Provide accommodation reception servicesProvide accommodation reception servicesElective
SITHFAB012 - Provide advice on Australian winesProvide advice on Australian winesElective
SITEEVT003 - Coordinate on-site event registrationsCoordinate on-site event registrationsElective
SITHFAB006 - Provide room serviceProvide room serviceElective
BSBSUS401 - Implement and monitor environmentally sustainable work practicesImplement and monitor environmentally sustainable work practicesElective
SITHGAM019 - Conduct Rapid Baccarat gamesConduct Rapid Baccarat gamesElective
CPPCLO2035A - Maintain cleaning storage areasMaintain cleaning storage areasElective
SITXHRM002 - Roster staffRoster staffElective
BSBITU402 - Develop and use complex spreadsheetsDevelop and use complex spreadsheetsElective
SITHFAB003 - Operate a barOperate a barElective
BSBITU306 - Design and produce business documentsDesign and produce business documentsElective
SITHGAM006 - Deal Baccarat gamesDeal Baccarat gamesElective
SITHGAM005 - Analyse and report on gaming machine dataAnalyse and report on gaming machine dataElective
BSBFIA301 - Maintain financial recordsMaintain financial recordsElective
HLTAID003 - Provide first aidProvide first aidElective
SITHGAM003 - Operate a TAB outletOperate a TAB outletElective
SITTTSL002 - Access and interpret product informationAccess and interpret product informationElective
SITHFAB001 - Clean and tidy bar areasClean and tidy bar areasElective
CPPCLO2010A - Clean ceiling surfaces and fittingsClean ceiling surfaces and fittingsElective
SITXHRM001 - Coach others in job skillsCoach others in job skillsCore
SITHGAM015 - Attend casino gaming machinesAttend casino gaming machinesElective
SITXEBS001 - Use social media in a businessUse social media in a businessElective
SITHFAB011 - Provide advice on beers, spirits and liqueursProvide advice on beers, spirits and liqueursElective
SITHGAM020 - Conduct Rapid Big Wheel gamesConduct Rapid Big Wheel gamesElective
SITXINV003 - Purchase goodsPurchase goodsElective
SITHFAB002 - Provide responsible service of alcoholProvide responsible service of alcoholElective
SITEEVT002 - Process and monitor event registrationsProcess and monitor event registrationsElective
CPPCLO2004A - Maintain carpeted floorsMaintain carpeted floorsElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 431400 Hotel Service Managers 
ASCED Qualification/Course Field of Education Identifier 1101 Food And Hospitality 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Hospitality 
Taxonomy - Occupation N/A Food and Beverage Supervisor,Front Office Supervisor,Concierge,Gaming Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 431400 Hotel Service Managers 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 1101 Food And Hospitality 09/Aug/2016 
Qualification/Course Level of Education Identifier 511 Certificate IV 03/Mar/2016 
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Modification History

Not applicable.

Qualification Description

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

21 units must be completed:

  • 9 core units
  • 12 elective units, consisting of:
  • 1 unit from Group A
  • 7 units from Group B
  • 4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

BSBDIV501

Manage diversity in the workplace

SITHIND004

Work effectively in hospitality service

SITXCCS007

Enhance customer service experiences

SITXCOM005

Manage conflict

SITXFIN003

Manage finances within a budget

SITXHRM001

Coach others in job skills

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXWHS003

Implement and monitor work health and safety practices

Elective units 

Group A 

SITHIND001

Use hygienic practices for hospitality service

SITXFSA001

Use hygienic practices for food safety

Group B 

Accommodation Services – Front Office, Housekeeping and Porting 

CPPCLO2001A

Maintain hard floor surfaces

CPPCLO2004A

Maintain carpeted floors

CPPCLO2009A

Clean glass surfaces

CPPCLO2010A

Clean ceiling surfaces and fittings

CPPCLO2017A

Clean wet areas

CPPCLO2019A

Sort and remove waste and recyclable materials

CPPCLO2035A

Maintain cleaning storage areas

CPPCLO3013A

Clean window coverings

CPPCLO3016A

Wash furniture and fittings

SITHACS001

Clean premises and equipment

SITHACS002

Provide housekeeping services to guests

SITHACS003

Prepare rooms for guests

SITHACS004

Launder linen and guest clothes

SITHACS005

Provide porter services

SITHACS006

Provide valet services

SITHACS007

Conduct night audit

SITHACS008

Provide accommodation reception services

SITTTSL002

Access and interpret product information

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL007

Process reservations

SITTTSL010

Use a computerised reservations or operations system

Client and Customer Service 

SITXCCS002

Provide visitor information

SITXCCS004

Provide lost and found services

SITXCCS005

Provide club reception services

SITXCRI001

Respond to a customer in crisis

Communication and Teamwork 

SITXCOM004

Address protocol requirements

Computer Operations and ICT Management 

BSBITU301

Create and use databases

BSBITU306

Design and produce business documents

BSBITU402

Develop and use complex spreadsheets

E-Business 

SITXEBS001

Use social media in a business

Environmental Sustainability 

BSBSUS401

Implement and monitor environmentally sustainable work practices

Events 

SITEEVT001

Source and use information on the events industry

SITEEVT002

Process and monitor event registrations

SITEEVT003

Coordinate on-site event registrations

SITEEVT004

Provide event staging support

SITEEVT005

Plan in-house events or functions

Finance 

BSBFIA301

Maintain financial records

BSBFIA401

Prepare financial reports

SITXFIN002

Interpret financial information

First Aid 

HLTAID003

Provide first aid

Food and Beverage 

SITHFAB001

Clean and tidy bar areas

SITHFAB002

Provide responsible service of alcohol

SITHFAB003

Operate a bar

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITHFAB006

Provide room service

SITHFAB008

Operate and monitor cellar systems

SITHFAB009

Conduct a product tasting for alcoholic beverages

SITHFAB010

Prepare and serve cocktails

SITHFAB011

Provide advice on beers, spirits and liqueurs

SITHFAB012

Provide advice on Australian wines

SITHFAB013

Provide advice on imported wines

SITHFAB014

Provide table service of food and beverage

SITHFAB015

Provide silver service

SITHFAB016

Provide advice on food

SITHFAB017

Provide advice on food and beverage matching

SITHFAB018

Provide gueridon service

SITHFAB019

Plan and monitor espresso coffee service

Food Safety 

SITXFSA001

Use hygienic practices for food safety

SITXFSA002

Participate in safe food handling practices

SITXFSA003

Transport and store food

Gaming 

SITHGAM001

Provide responsible gambling services

SITHGAM002

Attend gaming machines

SITHGAM003

Operate a TAB outlet

SITHGAM004

Conduct Keno games

SITHGAM005

Analyse and report on gaming machine data

SITHGAM006

Deal Baccarat games

SITHGAM007

Conduct Big Wheel games

SITHGAM008

Deal Blackjack games

SITHGAM009

Deal Poker games

SITHGAM010

Deal Pontoon games

SITHGAM011

Conduct Rapid Roulette games

SITHGAM012

Conduct Roulette games

SITHGAM013

Conduct Sic Bo games

SITHGAM015

Attend casino gaming machines

SITHGAM016

Deal Caribbean Stud games

SITHGAM017

Deal Casino War games

SITHGAM018

Deal Mississippi Stud games

SITHGAM019

Conduct Rapid Baccarat games

SITHGAM020

Conduct Rapid Big Wheel games

SITHGAM021

Deal Three Card Poker games

Human Resource Management 

SITXHRM002

Roster staff

Inventory 

SITXINV002

Maintain the quality of perishable items

SITXINV003

Purchase goods

SITXINV004

Control stock

Kitchen Operations 

SITHKOP006

Plan catering for events or functions

Languages other than English 

SITXLAN003

Conduct oral communication in a language other than English

SITXLAN004

Conduct complex oral communication in a language other than English

SITXLAN005

Read and write information in a language other than English

Marketing and Public Relations 

SITXMPR001

Coordinate production of brochures and marketing materials

SITXMPR002

Create a promotional display or stand

SITXMPR003

Plan and implement sales activities

SITXMPR004

Coordinate marketing activities

SITXMPR005

Participate in cooperative online marketing initiatives

Security 

CPPSEC2012A

Monitor and control individual and crowd behaviour

CPPSEC3018A

Provide for the safety of persons at risk

Work Health and Safety 

SITXWHS002

Identify hazards, assess and control safety risks

Working in Industry 

SITHIND001

Use hygienic practices for hospitality service

SITHIND002

Source and use information on the hospitality industry

SITTIND001

Source and use information on the tourism and travel industry

Qualification Mapping Information

SIT40313 Certificate IV in Hospitality

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694