training.gov.au

Mapping	Notes	Date
Is superseded by and equivalent to SIT40312 - Certificate IV in Hospitality	Replaces and is equivalent to SIT40307 Certificate IV in Hospitality. Intent of the qualification remains unchanged. Total number of units reduced by 5. Core units reduced from 14 to 10 units. Elective units reduced from 12 to 11 units. Less complex cross-sector units (AQF indicator 1 to 3) removed from core because those skills are subsumed by other core units.	17/Jan/2013
Is superseded by and equivalent to SIT40313 - Certificate IV in Hospitality	The SIT07 Tourism, Hospitality and Events Training Package and its component qualifications and units of competency were superseded by the release of the replacement SIT12 Tourism, Travel and Hospitality Training Package Version 1 on 18 January 2013.	17/Jan/2013
Supersedes THH42602 - Certificate IV in Hospitality (Supervision)		31/Dec/2010

Release	Release date
1 1 (this release)	01/Jan/2011

CodeSort Table listing Training Packges by the Code column	TitleSort Table listing Training Packges by the Title column	Release
SIT07 - Tourism, Hospitality and Events Training Package	Tourism, Hospitality and Events Training Package	2.3-3.0

CodeSort Table listing Units of Competency by the Code column	TitleSort Table listing Units of Competency by the Title column	Usage RecommendationSort Table listing Units of Competency by the Usage Recommendation column	EssentialSort Table listing Units of Competency by the Essential column Modify filter options of the 'Essential' column in Table listing Units of Competency
BSBCMN107A - Operate a personal computer	Operate a personal computer	Deleted	N/A
BSBFIA302A - Process payroll	Process payroll	Superseded	N/A
BSBFIA303A - Process accounts payable and receivable	Process accounts payable and receivable	Superseded	N/A
BSBFIA401A - Prepare financial reports	Prepare financial reports	Superseded	N/A
BSBITA401A - Design databases	Design databases	Superseded	N/A
BSBITU102A - Develop keyboard skills	Develop keyboard skills	Superseded	N/A
BSBITU201A - Produce simple word processed documents	Produce simple word processed documents	Superseded	N/A
BSBITU203A - Communicate electronically	Communicate electronically	Superseded	N/A
BSBITU301A - Create and use databases	Create and use databases	Superseded	N/A
BSBITU302A - Create electronic presentations	Create electronic presentations	Deleted	N/A
BSBITU306A - Design and produce business documents	Design and produce business documents	Superseded	N/A
BSBITU309A - Produce desktop published documents	Produce desktop published documents	Superseded	N/A
BSBITU402A - Develop and use complex spreadsheets	Develop and use complex spreadsheets	Superseded	N/A
BSBMKG401B - Profile the market	Profile the market	Superseded	N/A
BSBRES401A - Analyse and present research information	Analyse and present research information	Superseded	N/A
BSBWOR204A - Use business technology	Use business technology	Superseded	N/A
CPPSEC2012A - Monitor and control individual and crowd behaviour	Monitor and control individual and crowd behaviour	Superseded	N/A
CPPSEC3018A - Provide for the safety of persons at risk	Provide for the safety of persons at risk	Superseded	N/A
CUFIMA01A - Produce and manipulate digital images	Produce and manipulate digital images	Superseded	N/A
HLTFA301B - Apply first aid	Apply first aid	Superseded	N/A
ICAS1193B - Connect a workstation to the internet	Connect a workstation to the internet	Superseded	N/A
ICAS2017B - Maintain system integrity	Maintain system integrity	Superseded	N/A
SIRXCCS001A - Apply point-of-sale handling procedures	Apply point-of-sale handling procedures	Superseded	N/A
SIRXMER001A - Merchandise products	Merchandise products	Superseded	N/A
SIRXQUA001A - Develop innovative ideas at work	Develop innovative ideas at work	Deleted	N/A
SIRXRSK001A - Minimise theft	Minimise theft	Superseded	N/A
SIRXSLS001A - Sell products and services	Sell products and services	Superseded	N/A
SIRXSLS002A - Advise on products and services	Advise on products and services	Superseded	N/A
SITHACS001B - Provide accommodation reception services	Provide accommodation reception services	Superseded	N/A
SITHACS002B - Conduct night audit	Conduct night audit	Superseded	N/A
SITHACS003A - Provide porter services	Provide porter services	Superseded	N/A
SITHACS004B - Provide housekeeping services to guests	Provide housekeeping services to guests	Superseded	N/A
SITHACS005B - Prepare rooms for guests	Prepare rooms for guests	Superseded	N/A
SITHACS006B - Clean premises and equipment	Clean premises and equipment	Superseded	N/A
SITHACS007B - Launder linen and guest clothes	Launder linen and guest clothes	Superseded	N/A
SITHACS008B - Provide valet service	Provide valet service	Superseded	N/A
SITHCCC001B - Organise and prepare food	Organise and prepare food	Superseded	N/A
SITHCCC002A - Present food	Present food	Superseded	N/A
SITHCCC003B - Receive and store kitchen supplies	Receive and store kitchen supplies	Superseded	N/A
SITHCCC004B - Clean and maintain kitchen premises	Clean and maintain kitchen premises	Superseded	N/A
SITHCCC006A - Prepare appetisers and salads	Prepare appetisers and salads	Superseded	N/A
SITHCCC007A - Prepare sandwiches	Prepare sandwiches	Superseded	N/A
SITHCCC030A - Package prepared foodstuffs	Package prepared foodstuffs	Superseded	N/A
SITHCCC031A - Operate a fast food outlet	Operate a fast food outlet	Superseded	N/A
SITHCCC038B - Plan catering for an event or function	Plan catering for an event or function	Superseded	N/A
SITHFAB001C - Clean and tidy bar areas	Clean and tidy bar areas	Superseded	N/A
SITHFAB002C - Operate a bar	Operate a bar	Superseded	N/A
SITHFAB003A - Serve food and beverage to customers	Serve food and beverage to customers	Superseded	N/A
SITHFAB004A - Provide food and beverage service	Provide food and beverage service	Superseded	N/A
SITHFAB005A - Provide table service of alcoholic beverages	Provide table service of alcoholic beverages	Deleted	N/A
SITHFAB007A - Complete retail liquor sales	Complete retail liquor sales	Deleted	N/A
SITHFAB008A - Provide room service	Provide room service	Superseded	N/A
SITHFAB009A - Provide responsible service of alcohol	Provide responsible service of alcohol	Superseded	N/A
SITHFAB010C - Prepare and serve non alcoholic beverages	Prepare and serve non alcoholic beverages	Superseded	N/A
SITHFAB011A - Develop and update food and beverage knowledge	Develop and update food and beverage knowledge	Deleted	N/A
SITHFAB012B - Prepare and serve espresso coffee	Prepare and serve espresso coffee	Superseded	N/A
SITHFAB013A - Provide specialist advice on food	Provide specialist advice on food	Superseded	N/A
SITHFAB015A - Prepare and serve cocktails	Prepare and serve cocktails	Superseded	N/A
SITHFAB016A - Plan and monitor espresso coffee service	Plan and monitor espresso coffee service	Superseded	N/A
SITHFAB017A - Provide gueridon service	Provide gueridon service	Superseded	N/A
SITHFAB018A - Provide silver service	Provide silver service	Superseded	N/A
SITHFAB222A - Conduct a product tasting for alcoholic beverages	Conduct a product tasting for alcoholic beverages	Superseded	N/A
SITHFAB227A - Operate and monitor cellar systems	Operate and monitor cellar systems	Superseded	N/A
SITHFAB323A - Provide advice on beers, spirits and liqueurs	Provide advice on beers, spirits and liqueurs	Superseded	N/A
SITHFAB324A - Provide specialised advice on food and beverage matching	Provide specialised advice on food and beverage matching	Superseded	N/A
SITHFAB325A - Provide specialised advice on Australian wines	Provide specialised advice on Australian wines	Superseded	N/A
SITHFAB326A - Provide specialised advice on imported wines	Provide specialised advice on imported wines	Superseded	N/A
SITHFAB428A - Manage the sale or service of wine	Manage the sale or service of wine	Superseded	N/A
SITHGAM001A - Attend gaming machines	Attend gaming machines	Superseded	N/A
SITHGAM002A - Operate a TAB outlet	Operate a TAB outlet	Superseded	N/A
SITHGAM003A - Conduct a Keno game	Conduct a Keno game	Superseded	N/A
SITHGAM004B - Analyse and report on gaming machine data	Analyse and report on gaming machine data	Superseded	N/A
SITHGAM006A - Provide responsible gambling services	Provide responsible gambling services	Superseded	N/A
SITHGAM007A - Operate table games	Operate table games	Superseded	N/A
SITHGAM008A - Deal a Baccarat game	Deal a Baccarat game	Superseded	N/A
SITHGAM009A - Conduct a Big Wheel game	Conduct a Big Wheel game	Superseded	N/A
SITHGAM010A - Deal a Blackjack game	Deal a Blackjack game	Superseded	N/A
SITHGAM011A - Deal a Poker game	Deal a Poker game	Superseded	N/A
SITHGAM012A - Deal a Pontoon game	Deal a Pontoon game	Superseded	N/A
SITHGAM013A - Conduct a Rapid Roulette game	Conduct a Rapid Roulette game	Superseded	N/A
SITHGAM014A - Conduct a Roulette game	Conduct a Roulette game	Superseded	N/A
SITHGAM015A - Conduct a Sic Bo game	Conduct a Sic Bo game	Superseded	N/A
SITHGAM016A - Spruik at a games location	Spruik at a games location	Deleted	N/A
SITHIND001B - Develop and update hospitality industry knowledge	Develop and update hospitality industry knowledge	Superseded	N/A
SITHIND003A - Provide and coordinate hospitality service	Provide and coordinate hospitality service	Superseded	N/A
SITTIND001B - Develop and update tourism industry knowledge	Develop and update tourism industry knowledge	Superseded	N/A
SITTTSL001A - Operate an online information system	Operate an online information system	Superseded	N/A
SITTTSL002A - Access and interpret product information	Access and interpret product information	Superseded	N/A
SITTTSL005A - Sell tourism products and services	Sell tourism products and services	Superseded	N/A
SITTTSL006B - Prepare quotations	Prepare quotations	Superseded	N/A
SITTTSL007B - Receive and process reservations	Receive and process reservations	Superseded	N/A
SITTTSL008B - Book and coordinate supplier services	Book and coordinate supplier services	Superseded	N/A
SITTTSL009B - Process travel-related documentation	Process travel-related documentation	Superseded	N/A
SITTTSL010B - Control reservations or operations using a computerised system	Control reservations or operations using a computerised system	Superseded	N/A
SITTTSL011A - Maintain a product inventory	Maintain a product inventory	Superseded	N/A
SITXADM001A - Perform office procedures	Perform office procedures	Deleted	N/A
SITXADM002A - Source and present information	Source and present information	Superseded	N/A
SITXADM003A - Write business documents	Write business documents	Deleted	N/A
SITXADM004A - Plan and manage meetings	Plan and manage meetings	Deleted	N/A
SITXCCS001B - Provide visitor information	Provide visitor information	Superseded	N/A
Refresh information in 'Table listing Units of Competency' Navigate to first page in table listing Units of Competency.Navigate to previous page in table listing Units of Competency. Navigate to page 1 in table listing Units of CompetencyNavigate to page 2 in table listing Units of Competency Navigate to the next page in table listing Units of Competency.Navigate to the last page in table listing Units of Competency. Items per page 10 \| 20 \| 50 \| 100 Displaying items 1 - 100 of 144

Scheme	Code	Classification value
ANZSCO Identifier	431400	Hotel Service Managers
ASCO (occupation type) Identifier	6321-11	Hotel Service Supervisor
ASCED Qualification/Course Field of Education Identifier	1101	Food And Hospitality
Qualification/Course Level of Education Identifier	511	Certificate IV
Taxonomy - Industry Sector	N/A	Hospitality
Taxonomy - Occupation	N/A	Gaming Supervisor,Concierge,Food and Beverage Supervisor,Front Office Supervisor

Scheme	Code	Classification value	Start date
ANZSCO Identifier	431400	Hotel Service Managers	14/Dec/2009
ASCO (occupation type) Identifier	6321-11	Hotel Service Supervisor	14/Dec/2009
ASCED Qualification/Course Field of Education Identifier	1101	Food And Hospitality	14/Dec/2009
Qualification/Course Level of Education Identifier	511	Certificate IV	14/Dec/2009

Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles such as:

supervising the operation of a bar or restaurant
supervising activities of a front desk or reception
supervising concierge services
providing butler services
supervising gaming operations.

Possible job titles include:

food and beverage supervisor
front office supervisor
concierge
butler
gaming supervisor.

Prerequisite requirements

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY

SIT40307 Certificate IV in Hospitality

The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill	Industry /enterprise requirements for this qualification include :
Communication	Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience.
Teamwork	Leading team members, providing instructions and building group cohesion; working with enterprise managers and suppliers as a team member and understanding own lead role in meeting the needs of colleagues and customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals.
Problem solving	Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that may arise; taking responsibility for or requesting assistance from enterprise managers and suppliers in resolving issues; using predetermined policies and procedures to guide solutions to operational problems.
Initiative and enterprise	Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers.
Planning and organising	Collecting, analysing and organising customer, product and supplier information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate generalist and specialist information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and service requirements; participating in continuous improvement by reporting success or deficiencies of the hospitality experience being delivered.
Self-management	Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers.
Learning	Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the general and specialist hospitality knowledge required; sharing information with colleagues.
Technology	Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES

To achieve a Certificate IV in Hospitality, 26 units must be completed:

all 14 core units
12 elective units:

a minimum of 8 elective units must be selected from the electives listed below
the remaining 4 units may be selected from this or another endorsed Training Package or accredited course
a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS
SITHIND003A	Provide and coordinate hospitality service
SITXCCS002A	Provide quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXFIN003A	Interpret financial information
SITXHRM001A	Coach others in job skills
SITXHRM005A	Lead and manage people
SITXINV001A	Receive and store stock
SITXINV002A	Control and order stock
SITXMGT001A	Monitor work operations
SITXOHS001B	Follow health, safety and security procedures
SITXOHS002A	Follow workplace hygiene procedures
SITXOHS004B	Implement and monitor workplace health, safety and security practices

ELECTIVE UNITS
Accommodation Services
SITHACS001B	Provide accommodation reception services
SITHACS002B	Conduct night audit
SITHACS003A	Provide porter services
SITHACS004B	Provide housekeeping services to guests
SITHACS005B	Prepare rooms for guests
SITHACS006B	Clean premises and equipment
SITHACS007B	Launder linen and guests clothes
SITHACS008B	Provide valet service

Administration
SITXADM001A	Perform office procedures
SITXADM002A	Source and present information
SITXADM003A	Write business documents
SITXADM004A	Plan and manage meetings
BSBRES401A	Analyse and present research information

Client and Customer Service
SIRXCCS001A	Apply point-of-sale handling procedures
SITXCCS001B	Provide visitor information
SITXCCS004A	Provide club reception services

Commercial Cookery and Catering
SITHCCC001B	Organise and prepare food
SITHCCC002A	Present food
SITHCCC003B	Receive and store kitchen supplies
SITHCCC004B	Clean and maintain kitchen premises
SITHCCC006A	Prepare appetisers and salads
SITHCCC007A	Prepare sandwiches
SITHCCC030A	Package prepared foodstuffs
SITHCCC031A	Operate a fast food outlet
SITHCCC038B	Plan catering for an event or function

Communication and Teamwork
SITXCOM004A	Communicate on the telephone
SITXCOM005A	Make presentations
SITXCOM006A	Address protocol requirements

Computer Operations and ICT Management
BSBITU102A	Develop keyboard skills
BSBITU201A	Produce simple word processed documents
BSBITU203A	Communicate electronically
BSBITU301A	Create and use databases
BSBITU302A	Create electronic presentations
BSBITU306A	Design and produce business documents
BSBITU309A	Produce desktop published documents
BSBITA401A	Design databases
BSBITU402A	Develop and use complex spreadsheets
BSBWOR204A	Use business technology
CUFIMA01A	Produce and manipulate digital images
ICAS1193B	Connect a workstation to the internet
ICAS2017B	Maintain system integrity

Environmental Sustainability
SITXENV001A	Participate in environmentally sustainable work practices
SITXENV002A	Implement and monitor environmentally sustainable work practices

Events
SITXEVT005B	Organise in-house events or functions

Finance
SITXFIN001A	Process financial transactions
SITXFIN002A	Maintain financial records
SITXFIN004A	Manage finances within a budget
SITXFIN005A	Prepare and monitor budgets
BSBFIA302A	Process payroll
BSBFIA303A	Process accounts payable and receivable
BSBFIA401A	Prepare financial reports

First Aid
HLTFA301B	Apply first aid

Food and Beverage
SITHFAB001C	Clean and tidy bar areas
SITHFAB002C	Operate a bar
SITHFAB003A	Serve food and beverage to customers
SITHFAB004A	Provide food and beverage service
SITHFAB005A	Provide table service of alcoholic beverages
SITHFAB007A	Complete retail liquor sales
SITHFAB008A	Provide room service
SITHFAB009A	Provide responsible service of alcohol
SITHFAB010C	Prepare and serve non-alcoholic beverages
SITHFAB011A	Develop and update food and beverage knowledge
SITHFAB012B	Prepare and serve espresso coffee
SITHFAB013A	Provide specialist advice on food
SITHFAB015A	Prepare and serve cocktails
SITHFAB016A	Plan and monitor espresso coffee service
SITHFAB017A	Provide gueridon service
SITHFAB018A	Provide silver service
SITHFAB222A	Conduct a product tasting for alcoholic beverages
SITHFAB428A	Manage the sale or service of wine
SITHFAB323A	Provide advice on beers, spirits and liqueurs
SITHFAB324A	Provide specialised advice on food and beverage matching
SITHFAB325A	Provide specialised advice on Australian wines
SITHFAB326A	Provide specialised advice on imported wines
SITHFAB227A	Operate and monitor cellar systems

Food Safety
SITXFSA001A	Implement food safety procedures
SITXFSA003A	Transport and store food in a safe and hygienic manner

Gaming
SITHGAM001A	Attend gaming machines
SITHGAM002A	Operate a TAB outlet
SITHGAM003A	Conduct a Keno game
SITHGAM004B	Analyse and report on gaming machine data
SITHGAM006A	Provide responsible gambling services
SITHGAM007A	Operate table games
SITHGAM008A	Deal a Baccarat game
SITHGAM009A	Conduct a Big Wheel game
SITHGAM010A	Deal a Blackjack game
SITHGAM011A	Deal a Poker game
SITHGAM012A	Deal a Pontoon game
SITHGAM013A	Conduct a Rapid Roulette game
SITHGAM014A	Conduct a Roulette game
SITHGAM015A	Conduct a Sic Bo game
SITHGAM016A	Spruik at a games location

Governance and Legal Compliance
SITXGLC001A	Develop and update legal knowledge required for business compliance

Human Resource Management
SITXHRM002A	Recruit, select and induct staff
SITXHRM003A	Roster staff
SITXHRM004A	Manage volunteers
SITXHRM006A	Monitor staff performance
SITXHRM009A	Provide mentoring support to business colleagues

Languages other than English
SITXLAN1__A	Conduct basic workplace oral communication in a language other than English
SITXLAN2__A	Conduct routine workplace oral communication in a language other than English
SITXLAN3__A	Conduct workplace oral communication in a language other than English
SITXLAN4__A	Conduct complex workplace oral communication in a language other than English
SITXLAN5__A	Read and write workplace information in a language other than English
SITXLAN6__A	Read and write workplace documents in a language other than English

Management and Leadership
SITXMGT002A	Develop and implement operational plans
SITXMGT004A	Develop and implement a business plan
SITXMGT006A	Establish and conduct business relationships

Marketing and Public Relations
SITXMPR001A	Coordinate production of brochures and marketing materials
SITXMPR002A	Create a promotional display or stand
SITXMPR003A	Plan and implement sales activities
SITXMPR004A	Coordinate marketing activities
SITXMPR006A	Participate in cooperative online marketing initiatives for the tourism industry
BSBMKG401B	Profile the market

Merchandising
SIRXMER001A	Merchandise products

Occupational Health and Safety
SITXOHS003B	Identify hazards, and assess and control safety risks

Quality and Innovation
SITXQUA001A	Contribute to workplace improvements
SITXQUA002A	Originate and develop a concept
SIRXQUA001A	Develop innovative ideas at work

Risk Management and Security
CPPSEC2012A	Monitor and control individual and crowd behaviour
CPPSEC3018A	Provide for the safety of persons at risk
SIRXRSK001A	Minimise theft
SITXCCS305A	Provide lost and found facility

Sales
SIRXSLS001A	Sell products and services
SIRXSLS002A	Advise on products and services

Tourism Sales and Operations
SITTTSL001A	Operate an online information system
SITTTSL002A	Access and interpret product information
SITTTSL005A	Sell tourism products and services
SITTTSL006B	Prepare quotations
SITTTSL007B	Receive and process reservations
SITTTSL008B	Book and coordinate supplier services
SITTTSL009B	Process travel-related documentation
SITTTSL010B	Control reservations or operations using a computerised system
SITTTSL011A	Maintain a product inventory

Working in Industry - Hospitality
SITHIND001B	Develop and update hospitality industry knowledge

Working in Industry - Tourism
SITTIND001B	Develop and update tourism industry knowledge

Examples of elective units relevant to specific job outcomes and hospitality contexts at this level are as follows:

Food and beverage supervisor

BSBCMN107A Operate a personal computer

BSBITU201A Produce simple word processed documents

SITHFAB001C Clean and tidy bar areas

SITHFAB002C Operate a bar

SITHFAB004A Provide food and beverage service

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITHFAB010C Prepare and serve non-alcoholic beverages

SITHFAB011A Develop and update food and beverage knowledge

SITHFAB012B Prepare and serve espresso coffee

SITXFIN004A Manage finances within a budget

SITXHRM003A Roster staff

Concierge or butler

BSBCMN107A Operate a personal computer

SITHACS003A Provide porter services

SITHACS008B Provide valet service

SITTIND001B Develop and update tourism industry knowledge

SITTTSL002A Access and interpret product information

SITTTSL008B Book and coordinate supplier services

SITTTSL009B Process travel-related documentation

SITXADM001A Perform office procedures

SITXCCS001B Provide visitor information

SITXFIN001A Process financial transactions

SITXFIN004A Manage finances within a budget

SITXLAN1__A Conduct basic workplace oral communication in a language other than English

Gaming supervisor in a club , hotel or casino

BSBCMN107A Operate a personal computer

SITHFAB004A Provide food and beverage service

SITHFAB009A Provide responsible service of alcohol

SITHGAM001A Attend gaming machines

SITHGAM002A Operate a TAB outlet

SITHGAM003A Conduct a Keno game

SITHGAM004B Analyse and report on gaming machine data

SITHGAM006A Provide responsible gambling services

SITXADM001A Perform office procedures

SITXFIN004A Manage finances within a budget

SITXGLC001A Develop and update legal knowledge required for business compliance

SITXHRM003A Roster staff

Front office supervisor

BSBCMN107A Operate a personal computer

BSBITU306A Design and produce business documents

SITHACS001B Provide accommodation reception services

SITTTSL007B Receive and process reservations

SITTTSL010B Control reservations or operations using a computerised system

SITXADM001A Perform office procedures

SITXCCS001B Provide visitor information

SITXFIN001A Process financial transactions

SITXFIN002A Maintain financial records

SITXFIN004A Manage finances within a budget

SITXHRM003A Roster staff

Qualification details

SIT40307 - Certificate IV in Hospitality (Release 1)

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Summary

Training packages that include this qualification

Units of competency

Classifications

Classification history

Content

Modification History

Description

Pathways Information

Licensing/Regulatory Information

Entry Requirements

Employability Skills Summary

Packaging Rules

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