Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
Individuals with this qualification are able to perform roles such as:
- supervising the operation of a bar or restaurant
- supervising activities of a front desk or reception
- supervising concierge services
- providing butler services
- supervising gaming operations.
Possible job titles include:
- food and beverage supervisor
- front office supervisor
- concierge
- butler
- gaming supervisor.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT40307 Certificate IV in Hospitality
The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill |
Industry /enterprise requirements for this qualification include : |
Communication |
Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience. |
Teamwork |
Leading team members, providing instructions and building group cohesion; working with enterprise managers and suppliers as a team member and understanding own lead role in meeting the needs of colleagues and customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals. |
Problem solving |
Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that may arise; taking responsibility for or requesting assistance from enterprise managers and suppliers in resolving issues; using predetermined policies and procedures to guide solutions to operational problems. |
Initiative and enterprise |
Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers. |
Planning and organising |
Collecting, analysing and organising customer, product and supplier information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate generalist and specialist information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and service requirements; participating in continuous improvement by reporting success or deficiencies of the hospitality experience being delivered. |
Self-management |
Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers. |
Learning |
Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the general and specialist hospitality knowledge required; sharing information with colleagues. |
Technology |
Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
QUALIFICATION RULES To achieve a Certificate IV in Hospitality, 26 units must be completed:
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
CORE UNITS |
|
SITHIND003A |
Provide and coordinate hospitality service |
SITXCCS002A |
Provide quality customer service |
SITXCOM001A |
Work with colleagues and customers |
SITXCOM002A |
Work in a socially diverse environment |
SITXCOM003A |
Deal with conflict situations |
SITXFIN003A |
Interpret financial information |
SITXHRM001A |
Coach others in job skills |
SITXHRM005A |
Lead and manage people |
SITXINV001A |
Receive and store stock |
SITXINV002A |
Control and order stock |
SITXMGT001A |
Monitor work operations |
SITXOHS001B |
Follow health, safety and security procedures |
SITXOHS002A |
Follow workplace hygiene procedures |
SITXOHS004B |
Implement and monitor workplace health, safety and security practices |
ELECTIVE UNITS |
|
Accommodation Services |
|
SITHACS001B |
Provide accommodation reception services |
SITHACS002B |
Conduct night audit |
SITHACS003A |
Provide porter services |
SITHACS004B |
Provide housekeeping services to guests |
SITHACS005B |
Prepare rooms for guests |
SITHACS006B |
Clean premises and equipment |
SITHACS007B |
Launder linen and guests clothes |
SITHACS008B |
Provide valet service |
Administration |
|
SITXADM001A |
Perform office procedures |
SITXADM002A |
Source and present information |
SITXADM003A |
Write business documents |
SITXADM004A |
Plan and manage meetings |
BSBRES401A |
Analyse and present research information |
Client and Customer Service |
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
SITXCCS001B |
Provide visitor information |
SITXCCS004A |
Provide club reception services |
Commercial Cookery and Catering |
|
SITHCCC001B |
Organise and prepare food |
SITHCCC002A |
Present food |
SITHCCC003B |
Receive and store kitchen supplies |
SITHCCC004B |
Clean and maintain kitchen premises |
SITHCCC006A |
Prepare appetisers and salads |
SITHCCC007A |
Prepare sandwiches |
SITHCCC030A |
Package prepared foodstuffs |
SITHCCC031A |
Operate a fast food outlet |
SITHCCC038B |
Plan catering for an event or function |
Communication and Teamwork |
|
SITXCOM004A |
Communicate on the telephone |
SITXCOM005A |
Make presentations |
SITXCOM006A |
Address protocol requirements |
Computer Operations and ICT Management |
|
BSBITU102A |
Develop keyboard skills |
BSBITU201A |
Produce simple word processed documents |
BSBITU203A |
Communicate electronically |
BSBITU301A |
Create and use databases |
BSBITU302A |
Create electronic presentations |
BSBITU306A |
Design and produce business documents |
BSBITU309A |
Produce desktop published documents |
BSBITA401A |
Design databases |
BSBITU402A |
Develop and use complex spreadsheets |
BSBWOR204A |
Use business technology |
CUFIMA01A |
Produce and manipulate digital images |
ICAS1193B |
Connect a workstation to the internet |
ICAS2017B |
Maintain system integrity |
Environmental Sustainability |
|
SITXENV001A |
Participate in environmentally sustainable work practices |
SITXENV002A |
Implement and monitor environmentally sustainable work practices |
Events |
|
SITXEVT005B |
Organise in-house events or functions |
Finance |
|
SITXFIN001A |
Process financial transactions |
SITXFIN002A |
Maintain financial records |
SITXFIN004A |
Manage finances within a budget |
SITXFIN005A |
Prepare and monitor budgets |
BSBFIA302A |
Process payroll |
BSBFIA303A |
Process accounts payable and receivable |
BSBFIA401A |
Prepare financial reports |
First Aid |
|
HLTFA301B |
Apply first aid |
Food and Beverage |
|
SITHFAB001C |
Clean and tidy bar areas |
SITHFAB002C |
Operate a bar |
SITHFAB003A |
Serve food and beverage to customers |
SITHFAB004A |
Provide food and beverage service |
SITHFAB005A |
Provide table service of alcoholic beverages |
SITHFAB007A |
Complete retail liquor sales |
SITHFAB008A |
Provide room service |
SITHFAB009A |
Provide responsible service of alcohol |
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
SITHFAB011A |
Develop and update food and beverage knowledge |
SITHFAB012B |
Prepare and serve espresso coffee |
SITHFAB013A |
Provide specialist advice on food |
SITHFAB015A |
Prepare and serve cocktails |
SITHFAB016A |
Plan and monitor espresso coffee service |
SITHFAB017A |
Provide gueridon service |
SITHFAB018A |
Provide silver service |
SITHFAB222A |
Conduct a product tasting for alcoholic beverages |
SITHFAB428A |
Manage the sale or service of wine |
SITHFAB323A |
Provide advice on beers, spirits and liqueurs |
SITHFAB324A |
Provide specialised advice on food and beverage matching |
SITHFAB325A |
Provide specialised advice on Australian wines |
SITHFAB326A |
Provide specialised advice on imported wines |
SITHFAB227A |
Operate and monitor cellar systems |
Food Safety |
|
SITXFSA001A |
Implement food safety procedures |
SITXFSA003A |
Transport and store food in a safe and hygienic manner |
Gaming |
|
SITHGAM001A |
Attend gaming machines |
SITHGAM002A |
Operate a TAB outlet |
SITHGAM003A |
Conduct a Keno game |
SITHGAM004B |
Analyse and report on gaming machine data |
SITHGAM006A |
Provide responsible gambling services |
SITHGAM007A |
Operate table games |
SITHGAM008A |
Deal a Baccarat game |
SITHGAM009A |
Conduct a Big Wheel game |
SITHGAM010A |
Deal a Blackjack game |
SITHGAM011A |
Deal a Poker game |
SITHGAM012A |
Deal a Pontoon game |
SITHGAM013A |
Conduct a Rapid Roulette game |
SITHGAM014A |
Conduct a Roulette game |
SITHGAM015A |
Conduct a Sic Bo game |
SITHGAM016A |
Spruik at a games location |
Governance and Legal Compliance |
|
SITXGLC001A |
Develop and update legal knowledge required for business compliance |
Human Resource Management |
|
SITXHRM002A |
Recruit, select and induct staff |
SITXHRM003A |
Roster staff |
SITXHRM004A |
Manage volunteers |
SITXHRM006A |
Monitor staff performance |
SITXHRM009A |
Provide mentoring support to business colleagues |
Languages other than English |
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
SITXLAN4__A |
Conduct complex workplace oral communication in a language other than English |
SITXLAN5__A |
Read and write workplace information in a language other than English |
SITXLAN6__A |
Read and write workplace documents in a language other than English |
Management and Leadership |
|
SITXMGT002A |
Develop and implement operational plans |
SITXMGT004A |
Develop and implement a business plan |
SITXMGT006A |
Establish and conduct business relationships |
Marketing and Public Relations |
|
SITXMPR001A |
Coordinate production of brochures and marketing materials |
SITXMPR002A |
Create a promotional display or stand |
SITXMPR003A |
Plan and implement sales activities |
SITXMPR004A |
Coordinate marketing activities |
SITXMPR006A |
Participate in cooperative online marketing initiatives for the tourism industry |
BSBMKG401B |
Profile the market |
Merchandising |
|
SIRXMER001A |
Merchandise products |
Occupational Health and Safety |
|
SITXOHS003B |
Identify hazards, and assess and control safety risks |
Quality and Innovation |
|
SITXQUA001A |
Contribute to workplace improvements |
SITXQUA002A |
Originate and develop a concept |
SIRXQUA001A |
Develop innovative ideas at work |
Risk Management and Security |
|
CPPSEC2012A |
Monitor and control individual and crowd behaviour |
CPPSEC3018A |
Provide for the safety of persons at risk |
SIRXRSK001A |
Minimise theft |
SITXCCS305A |
Provide lost and found facility |
Sales |
|
SIRXSLS001A |
Sell products and services |
SIRXSLS002A |
Advise on products and services |
Tourism Sales and Operations |
|
SITTTSL001A |
Operate an online information system |
SITTTSL002A |
Access and interpret product information |
SITTTSL005A |
Sell tourism products and services |
SITTTSL006B |
Prepare quotations |
SITTTSL007B |
Receive and process reservations |
SITTTSL008B |
Book and coordinate supplier services |
SITTTSL009B |
Process travel-related documentation |
SITTTSL010B |
Control reservations or operations using a computerised system |
SITTTSL011A |
Maintain a product inventory |
Working in Industry - Hospitality |
|
SITHIND001B |
Develop and update hospitality industry knowledge |
Working in Industry - Tourism |
|
SITTIND001B |
Develop and update tourism industry knowledge |
Examples of elective units relevant to specific job outcomes and hospitality contexts at this level are as follows:
Food and beverage supervisor
BSBCMN107A Operate a personal computer
BSBITU201A Produce simple word processed documents
SITHFAB001C Clean and tidy bar areas
SITHFAB002C Operate a bar
SITHFAB004A Provide food and beverage service
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB010C Prepare and serve non-alcoholic beverages
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB012B Prepare and serve espresso coffee
SITXFIN004A Manage finances within a budget
SITXHRM003A Roster staff
Concierge or butler
BSBCMN107A Operate a personal computer
SITHACS003A Provide porter services
SITHACS008B Provide valet service
SITTIND001B Develop and update tourism industry knowledge
SITTTSL002A Access and interpret product information
SITTTSL008B Book and coordinate supplier services
SITTTSL009B Process travel-related documentation
SITXADM001A Perform office procedures
SITXCCS001B Provide visitor information
SITXFIN001A Process financial transactions
SITXFIN004A Manage finances within a budget
SITXLAN1__A Conduct basic workplace oral communication in a language other than English
Gaming supervisor in a club , hotel or casino
BSBCMN107A Operate a personal computer
SITHFAB004A Provide food and beverage service
SITHFAB009A Provide responsible service of alcohol
SITHGAM001A Attend gaming machines
SITHGAM002A Operate a TAB outlet
SITHGAM003A Conduct a Keno game
SITHGAM004B Analyse and report on gaming machine data
SITHGAM006A Provide responsible gambling services
SITXADM001A Perform office procedures
SITXFIN004A Manage finances within a budget
SITXGLC001A Develop and update legal knowledge required for business compliance
SITXHRM003A Roster staff
Front office supervisor
BSBCMN107A Operate a personal computer
BSBITU306A Design and produce business documents
SITHACS001B Provide accommodation reception services
SITTTSL007B Receive and process reservations
SITTTSL010B Control reservations or operations using a computerised system
SITXADM001A Perform office procedures
SITXCCS001B Provide visitor information
SITXFIN001A Process financial transactions
SITXFIN002A Maintain financial records
SITXFIN004A Manage finances within a budget
SITXHRM003A Roster staff