Qualification details

SIT40207 - Certificate IV in Tourism (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT40212 - Certificate IV in Travel and TourismReplaces and is equivalent to SIT40207 Certificate IV in Tourism. Intent of the qualification remains unchanged. Title of qualification updated to include travel. Significant changes to packaging because this is now a discrete senior operations or supervisory qualification with an entry requirement comprising the operational skills which underpin work at this level. The entry requirement includes industry knowledge, customer service and sales or operational skills. Entry requirement can be met through workplace experience or through formal study. 17/Jan/2013
Supersedes THT40102 - Certificate IV in Tourism (Sales & Marketing) 31/Dec/2010
Supersedes THT40202 - Certificate IV in Tourism (Operations) 31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBEBU501A - Investigate and design e business solutionsInvestigate and design e business solutions N/A
BSBEBU502A - Implement e business solutionsImplement e business solutions N/A
BSBFIA302A - Process payrollProcess payroll N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBFIA304A - Maintain a general ledgerMaintain a general ledger N/A
BSBFIA401A - Prepare financial reportsPrepare financial reports N/A
BSBITA401A - Design databasesDesign databases N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 118

Classifications

SchemeCodeClassification value
ANZSCO Identifier 451600 Tourism And Travel Advisers 
ASCO (occupation type) Identifier 6397 Travel And Tourism Agents 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Tourism,Events 
Taxonomy - Occupation N/A Tour Operator,Tourism Marketing and Product Co-ordinator,Visitor Information Centre Supervisor,Meeting and Event Project Manager,Tourism Marketing Co-ordinator,Activities Co-ordinator,Senior Retail Consultant (Tourism) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451600 Tourism And Travel Advisers 14/Dec/2009 
ASCO (occupation type) Identifier 6397 Travel And Tourism Agents 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 14/Dec/2009 
Qualification/Course Level of Education Identifier 511 Certificate IV 14/Dec/2009 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a broad range of highly-developed technical tourism sales and marketing, operational or tour delivery skills. The qualification allows for multi-skilling or for specialisation in a limited range of skills that specifically relate to either tourism operations or marketing coordination.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in any sector of the tourism industry as senior personnel or supervisors. Tourism industry senior personnel will often specialise in certain fields; most often in operational functions or marketing roles. In the retail travel sector, personnel often specialise in corporate or leisure travel. (There is a specialist qualification at Certificate IV for tour guide job roles.)

Possible job titles for the operations specialisation include:

  • senior operations coordinator
  • operations supervisor
  • assistant manager - tour operations
  • reservations sales or call centre supervisor
  • senior or supervisory retail consultant, corporate or leisure.

Possible job titles for the marketing specialisation include:

  • sales coordinator or sales executive
  • marketing coordinator
  • product coordinator
  • promotions officer
  • account manager - corporate.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT40207 Certificate IV in Tourism 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Negotiating and liaising with a broad range of colleagues and customers on operational and service issues; consulting with others to elicit feedback and ideas; providing briefings to operational staff and other managers; consulting with team members about OHS issues; developing and maintaining workplace documentation such as operational procedures, staff-related documentation or reports.

Teamwork 

Motivating and leading diverse teams; providing support and coaching; planning work operations to take account of team member strengths; taking a lead role in agreeing and establishing work team goals.

Problem solving 

Developing and applying a range of strategies to address both typical and unpredictable workplace problems; responding effectively to a wide range of operational issues requiring immediate resolution; working with colleagues to develop practical solutions; monitoring and evaluating the effectiveness of solutions based on operational experience.

Initiative and enterprise 

Generating options and ideas to address different workplace challenges; developing ideas about ways to improve operations and services; encouraging team members to be innovative; using knowledge of current and emerging tourism industry and marketplace trends to inform work practices.

Planning and organising 

Understanding the roles and responsibilities of leaders and managers in the context of overall organisation; communicating goals, strategies and outcomes to team members; monitoring and evaluating plans, procedures and systems, including timelines and resources; actively participating in continuous improvement processes.

Self-management 

Understanding the legal and compliance framework that affects those working in the tourism industry; maintaining general and technical knowledge to inform work practices.

Learning 

Proactively maintaining and updating knowledge of tourism industry trends and practices; being aware of tourism industry professional development opportunities; supporting team members to learn.

Technology 

Selecting and using technologies used in the tourism industry to support workplace operations and planning; understanding the operating capacity of different technologies, including emerging technologies used to support tourism operations.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate IV in Tourism, 25 units must be completed:

  • 12 core units
  • 13 elective units:
  • a minimum of 9 elective units must be selected from the general elective units listed below
  • the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITXADM001A

Perform office procedures

SITXADM003A

Write business documents

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITTIND001B

Develop and update tourism industry knowledge

BSBWOR204A

Use business technology

BSBITU306A

Design and produce business documents

Plus either the following five units: (Operations)

SITXCOM003A

Deal with conflict situations

SITXHRM001A

Coach others in job skills

SITXHRM005A

Lead and manage people

SITXMGT001A

Monitor work operations

SITXOHS004B

Implement and monitor workplace health, safety and security practices

Or the following five units: (Marketing)

SITXCOM005A

Make presentations

SITXMGT006A

Establish and conduct business relationships

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR004A

Coordinate marketing activities

SITXOHS001B

Follow health, safety and security procedures

GENERAL ELECTIVE UNITS 

Administration 

SITXADM002A

Source and present information

SITXADM004A

Plan and manage meetings

BSBRES401A

Analyse and present research information

Client and Customer Service 

SITXCCS001B

Provide visitor information

SITXCCS002A

Provide quality customer service

SITXCCS003A

Manage quality customer service

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

SITXCOM005A

Make presentations

SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management 

SITXICT001A

Build and launch a website for a small business

BSBITU309A

Produce desktop published documents

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITA401A

Design databases

BSBITU402A

Develop and use complex spreadsheets

BSBITU203A

Communicate electronically

BSBITU203A

Communicate electronically

CUFIMA01A

Produce and manipulate digital images

E-Business 

BSBITU305A

Conduct online transactions

BSBEBU401A

Review and maintain a website

BSBCUS401A

Coordinate implementation of customer service strategies

BSBEBU501A

Investigate and design e-business solutions

BSBEBU401A

Review and maintain a website

BSBPUR501B

Develop, implement and review purchasing strategies

BSBEBU502A

Implement e-business solution

BSBEBU502A

Implement e-business solutions

BSBMKG510A

Plan e-marketing communications

BSBMKG412A

Conduct e-marketing communications

Environmental Sustainability 

SITXENV003A

Develop workplace policy and procedures for sustainability

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

SITXEVT005B

Organise in-house events or functions

Finance 

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

SITXFIN004A

Manage finances within a budget

SITXFIN005A

Prepare and monitor budgets

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

BSBFIA304A

Maintain a general ledger

BSBFIA401A

Prepare financial reports

First Aid 

HLTFA301B

Apply first aid

HLTFA302A

Provide first aid in remote situation

Governance and Legal Compliance 

SITXGLC001A

Develop and update legal knowledge required for business compliance

Guiding 

SITTGDE001B

Work as a guide

SITTGDE002A

Provide arrival and departure assistance

SITTGDE003A

Coordinate and operate a tour

SITTGDE004A

Lead tour groups

SITTGDE005A

Manage extended touring programs

SITTGDE006A

Prepare and present tour commentaries or activities

SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

SITTGDE008A

Research and share general information on Australian Indigenous cultures

SITTGDE009A

Interpret aspects of local Australian Indigenous culture

SITTGDE010A

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE011A

Prepare specialised interpretive content on marine environments

SITTGDE012A

Prepare specialised interpretive content on cultural and heritage environments

Human Resource Management 

SITXHRM001A

Coach others in job skills

SITXHRM002A

Recruit, select and induct staff

SITXHRM003A

Roster staff

SITXHRM004A

Manage volunteers

SITXHRM006A

Monitor staff performance

SITXHRM005A

Lead and manage people

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN4__A

Conduct complex workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

SITXLAN6__A

Read and write workplace documents in a language other than English

Management and Leadership 

SITXMGT001A

Monitor work operations

SITXMGT005A

Manage business risk

SITXMGT006A

Establish and conduct business relationships

Marketing and Public Relations 

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR002A

Create a promotional display or stand

SITXMPR003A

Plan and implement sales activities

SITXMPR004A

Coordinate marketing activities

SITXMPR006A

Participate in cooperative online marketing initiatives for the tourism industry

BSBMKG401B

Profile the market

Merchandising 

SIRXMER001A

Merchandise products

Occupational Health and Safety 

SITXOHS001B

Follow health, safety and security procedures

SITXOHS002A

Follow workplace hygiene procedures

SITXOHS003B

Identify hazards, and assess and control safety risks

SITXOHS004B

Implement and monitor workplace health, safety and security practices

Planning and Product Development 

SITTPPD002A

Research tourism data

SITTPPD003B

Source and package tourism products

SITTPPD004A

Plan and implement minimal impact operations

SITTPPD005A

Plan and develop interpretive activities

SITTPPD008A

Develop host community awareness of tourism

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tour Operations 

SITTTOP001A

Allocate tour resources

SITTTOP002A

Load touring equipment and conduct pre-departure checks

SITTTOP003B

Operate and maintain a 4WD tour vehicle

SITTTOP004B

Set up and operate a camp site

SITTTOP005A

Provide camp site catering

SITTTOP006B

Operate tours in a remote area

TLIB307C

Carry out vehicle servicing and maintenance

TLIC107C

Drive vehicle

TLIC807C

Drive coach/bus

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

SITTTSL011A

Maintain a product inventory

SITTTSL012B

Construct domestic airfares

SITTTSL013B

Construct normal international airfares

SITTTSL014B

Construct promotional international airfares

SITTTSL015B

Construct advanced international airfares

SITTTSL016B

Administer billing and settlement plan

Venue and Facility Operations 

SITTVAF002A

Provide a briefing or scripted commentary

SITTVAF003A

Operate a ride location

SITTVAF004A

Load and unload a ride

SITTVAF005B

Operate a games location

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Senior operations coordinator or operations supervisor inbound tour operator 

BSBITU402A Develop and use complex spreadsheets

SITTPPD003B Source and package tourism products

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL004A Source and provide Australian destination information and advice

SITTTSL005A Sell tourism products and services

SITTTSL006B Prepare quotations

SITTTSL008B Book and coordinate supplier services

SITTTSL009B Process travel-related documentation

SITTTSL010B Control reservations or operations using a computerised system

SITXHRM002A Recruit, select and induct staff

SITXLAN6__A Read and write workplace documents in a language other than English

SITXMGT006A Establish and conduct business relationships

Assistant manager for a small tour operator 

SITTPPD003B Source and package tourism products

SITTPPD004A Plan and implement minimal impact operations

SITTTOP001A Allocate tour resources

SITTTOP002A Load touring equipment and conduct pre-departure checks

SITTTSL002A Access and interpret product information

SITTTSL005A Sell tourism products and services

SITTTSL006B Prepare quotations

SITTTSL007B Receive and process reservations

SITTTSL008B Book and coordinate supplier services

SITXHRM002A Recruit, select and induct staff

SITXHRM003A Roster staff

SITXMPR001A Coordinate production of brochures and marketing materials

SITXOHS003B Identify hazards, and assess and control safety risks

Senior or supervisory retail consultant 

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL003A Source and provide international destination information and advice

SITTTSL004A Source and provide Australian destination information and advice

SITTTSL005A Sell tourism products and services

SITTTSL006B Prepare quotations

SITTTSL008B Book and coordinate supplier services

SITTTSL009B Process travel-related documentation

SITTTSL010B Control reservations or operations using a computerised system

SITTTSL013B Construct normal international airfares

SITTTSL014B Construct promotional international airfares

SITXFIN002A Maintain financial records

SITXFIN004A Manage finances within a budget

Sales executive for an outbound tour wholesaler 

BSBITU302A Create electronic presentations

BSBITA401A Design databases

BSBCUS401A Coordinate implementation of customer service strategies

SITTPPD002A Research tourism data

SITTTSL002A Access and interpret product information

SITTTSL003A Source and provide international destination information and advice

SITTTSL005A Sell tourism products and services

SITTTSL007B Receive and process reservations

SITXFIN003A Interpret financial information

SITXFIN004A Manage finances within a budget

SITXMPR002A Create a promotional display or stand

SITXMPR003A Plan and implement sales activities

SITXMPR006A Participate in cooperative online marketing initiatives for the tourism industry

Marketing and product coordinator 

BSBITU302A Create electronic presentations

BSBITA401A Design databases

BSBCUS401A Coordinate implementation of customer service strategies

BSBMKG510A Plan e-marketing communications

BSBMKG412A Conduct e-marketing communications

SITTPPD002A Research tourism data

SITTPPD003B Source and package tourism products

SITTTSL002A Access and interpret product information

SITTTSL011A Maintain a product inventory

SITXFIN003A Interpret financial information

SITXFIN004A Manage finances within a budget

SITXGLC001A Develop and update legal knowledge required for business compliance

SITXMPR006A Participate in cooperative online marketing initiatives for the tourism industry

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components

Qualifications

- Qualification details
- Qualification components

Accredited courses

- Accredited course details

Modules

- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.