Modification History
Not applicable.
Qualification Description
This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
19 units must be completed:
- 7 core units
- 12 elective units, consisting of:
- 6 units from Group A
- 6 additional units from Group A, Group B or Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of the Certificate IV in Travel and Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
Packaging for specialisation:
For the award of the Certificate IV in Travel and Tourism (Holiday Parks and Resorts), the following packaging rules apply:
- 7 core units
- 12 elective units, consisting of:
- 2 units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
- 5 units from Group A, Group B or Group C
- 5 units from the list below, or any current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
|
Core units |
|
|
SITTIND003 |
Source and use information on the tourism and travel industry |
|
SITXCCS015 |
Enhance customer service experiences |
|
SITXCOM007 |
Show social and cultural sensitivity |
|
SITXCOM010 |
Manage conflict |
|
SITXFIN008 |
Interpret financial information |
|
SITXHRM007 |
Coach others in job skills |
|
SITXWHS007 |
Implement and monitor work health and safety practices |
|
Elective units |
|
|
Group A - Travel and Tourism |
|
|
Tourism Coordination |
|
|
SITTTVL001 |
Access and interpret product information |
|
SITTTVL002 |
Provide advice on international destinations |
|
SITTTVL003 |
Provide advice on Australian destinations |
|
SITTTVL004 |
Sell tourism products or services |
|
SITTTVL005 |
Prepare customer quotations |
|
SITTTVL006 |
Book tourism products and process documentation |
|
SITTTVL007 |
Use a computerised reservations or operations system |
|
SITTTVL008 |
Source airfares and issue tickets for domestic flights |
|
SITTTVL009 |
Construct international airfares |
|
SITTTVL010* |
Construct advanced international airfares |
|
SITTTVL011 |
Provide specialist advice on cruises |
|
SITXCCS010 |
Provide visitor information |
|
Tourism Delivery |
|
|
MARF027 |
Apply basic survival skills in the event of vessel abandonment |
|
MARF043 |
Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) |
|
SITTGDE016 |
Lead tour groups |
|
SITTGDE017 |
Prepare and present tour commentaries or activities |
|
SITTGDE018 |
Develop and maintain the general and regional knowledge required by guides |
|
SITTGDE019 |
Research and share information on Australian Indigenous cultures |
|
SITTGDE020 |
Prepare specialised interpretive content on flora, fauna and landscape |
|
SITTGDE021 |
Prepare specialised interpretive content on marine environments |
|
SITTGDE022 |
Prepare specialised interpretive content on cultural and heritage environments |
|
SITTGDE023 |
Coordinate and operate tours |
|
SITTTOP006 |
Load touring equipment and supplies |
|
SITTTOP007* |
Provide outdoor catering |
|
SITTTOP008 |
Allocate tour or activity resources |
|
SITTTOP009 |
Set up and operate a camp site |
|
SITTTOP010 |
Operate tours in a remote area |
|
TLIC0023 |
Operate four wheel drive vehicle |
|
TLIC1051 |
Operate commercial vehicle |
|
TLIC3042 |
Operate coach/bus |
|
Planning and Product Development |
|
|
SITTPPD012 |
Package tourism products |
|
SITTPPD013 |
Develop interpretive activities |
|
SITTPPD014 |
Coordinate and operate sustainable tourism activities |
|
SITTPPD015 |
Develop in-house recreational activities |
|
Group B – Holiday Parks and Resorts |
|
|
SIFCBGM007 |
Evaluate building and grounds maintenance and development needs |
|
SIFCBGM008 |
Coordinate building and grounds maintenance and development |
|
SISCAQU004 |
Develop and implement pool water maintenance procedures |
|
SITTIND004 |
Source and use information on the holiday park and resort industry |
|
SITXINV007 |
Purchase goods |
|
Group C – General electives |
|
|
Administration |
|
|
BSBPEF202 |
Plan and apply time management |
|
Communication and Teamwork |
|
|
BSBCMM411 |
Make presentations |
|
BSBWRT411 |
Write complex documents |
|
SITXCOM009 |
Address protocol requirements |
|
Computer Operations and ICT Management |
|
|
BSBTEC301 |
Design and produce business documents |
|
BSBTEC303 |
Create electronic presentations |
|
BSBTEC402 |
Design and produce complex spreadsheets |
|
BSBXCS402 |
Promote workplace cyber security awareness and best practices |
|
BSBXCS405 |
Contribute to cyber security incident responses |
|
Customer Service |
|
|
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
|
SIRXCEG009* |
Manage workplace responses to disrespectful aggressive or abusive customer behaviour |
|
SITXCCS017 |
Use a computerised booking system |
|
SITXCCS018 |
Make bookings and process documentation |
|
SITXCCS019 |
Prepare quotations |
|
Crisis Management |
|
|
SITXCRI003 |
Respond to a customer in crisis |
|
E-Business |
|
|
SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
|
SIRXOSM003* |
Use social media and online tools |
|
SIRXOSM005 |
Develop a basic website for customer engagement |
|
Environmental Sustainability |
|
|
BSBSUS211 |
Participate in sustainable work practices |
|
Finance |
|
|
BSBFIN401 |
Report on financial activity |
|
SITXFIN007 |
Process financial transactions |
|
SITXFIN009 |
Manage finances within a budget |
|
First Aid |
|
|
HLTAID011 |
Provide First Aid |
|
HLTAID013 |
Provide First Aid in remote or isolated site |
|
Languages other than English |
|
|
SITXLAN008 |
Conduct oral communication in a language other than English |
|
SITXLAN009 |
Read and write information in a language other than English |
|
Marketing and Public Relations |
|
|
BSBMKG431 |
Assess marketing opportunities |
|
BSBMKG442 |
Conduct e-marketing communications |
|
BSBTWK401 |
Build and maintain business relationships |
|
SITXMPR009 |
Coordinate production of brochures and marketing materials |
|
SITXMPR010 |
Create a promotional display or stand |
|
SITXMPR011 |
Plan and implement sales activities |
|
SITXMPR012 |
Coordinate marketing activities |
|
SITXMPR013 |
Participate in cooperative online marketing initiatives |
|
Supervision |
|
|
SITXHRM008 |
Roster staff |
|
SITXHRM009 |
Lead and manage people |
|
SITXMGT004 |
Monitor work operations |
|
Work Health and Safety |
|
|
SITXWHS006 |
Identify hazards, assess and control safety risks |
Qualification Mapping Information
Supersedes and is not equivalent to SIT40116 Certificate IV in Travel and Tourism.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
