Qualification details

SIT40107 - Certificate IV in Tourism (Guiding) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT40112 - Certificate IV in GuidingReplaces and is equivalent to SIT40107 Certificate IV in Tourism (Guiding). Intent of the qualification remains unchanged. Title of qualification simplified. Now a discrete qualification representing a Certificate IV outcome. Core units of the Certificate III are no longer included in this qualification but have become an entry requirement. Entry requirement can be met through workplace experience or through formal study. 17/Jan/2013
Supersedes THT40302 - Certificate IV in Tourism (Guiding) 31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
HLTFA301B - Apply first aidApply first aid N/A
HLTFA302A - Provide first aid in remote situationProvide first aid in remote situation N/A
SITHFAB005A - Provide table service of alcoholic beveragesProvide table service of alcoholic beverages N/A
SITHFAB009A - Provide responsible service of alcoholProvide responsible service of alcohol N/A
SITHFAB222A - Conduct a product tasting for alcoholic beveragesConduct a product tasting for alcoholic beverages N/A
SITHFAB325A - Provide specialised advice on Australian winesProvide specialised advice on Australian wines N/A
SITTGDE001B - Work as a guideWork as a guide N/A
SITTGDE002A - Provide arrival and departure assistanceProvide arrival and departure assistance N/A
SITTGDE003A - Coordinate and operate a tourCoordinate and operate a tour N/A
SITTGDE004A - Lead tour groupsLead tour groups N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451412 Tour Guide 
ASCO (occupation type) Identifier 6397-15 Tour Guide 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Tourism,Maritime Operations 
Taxonomy - Occupation N/A Tour Manager,Adventure Tour Guide,On-board Marine Tourist Guide,Local Tour Guide,Driver Guide,Remote Area Guide,Activities Co-ordinator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451412 Tour Guide 14/Dec/2009 
ASCO (occupation type) Identifier 6397-15 Tour Guide 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 511 Certificate IV 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a broad range of highly-developed technical guiding skills or specialisation in a limited range of skills and knowledge.

Work would be undertaken in the field where tourism products and services are delivered. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for inbound tour operators, outbound tour wholesalers, local tour operators, at cultural and heritage sites, in marine and national parks and attractions, or may be owner-operators of small tourism businesses. Because guiding is an occupation that relies on a knowledge base, guides at this level may have specialist knowledge of particular destinations, local areas or regions, sites, tourist precincts or any subject matter. Local guides have a broad knowledge base and deliver tours across a particular city, local area or region. Specialist guides at this level operate tours to remote area destinations and others manage extended touring programs within and outside Australia.

Possible job titles include:

  • local guide, tour guide and senior tour guide
  • tour manager or tour director
  • interpretive guide and senior interpretive guide
  • remote area guide
  • outdoor recreation guide or tour leader
  • museum guide and heritage guide
  • cultural guide and senior cultural guide
  • nature-based guide and senior nature-based guide
  • adventure guide
  • walking guide
  • specialist guide
  • driver guide
  • owner-operator of small tour operation.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT40107 Certificate IV in Tourism  (Guiding )

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with tourism operator to determine specific needs of the customer group in order to deliver tailored information; interpreting verbal and written information on tour or activity requirements to ensure smooth logistical delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers and suppliers to ensure a positive tourism experience.

Teamwork 

Leading the tour or activity members as a team, providing instructions and building group cohesion; working with tourism operator and suppliers as a team member and understanding own lead role in delivering the tour or activity and servicing the needs of group members; understanding the quality service goals of the tourism operator and working as a team member to deliver those goals.

Problem solving 

Anticipating problems that may arise with tour or activity logistics; mitigating problems by making acceptable adjustments that adhere to the predetermined itinerary requirements, supplier conditions and customer requests; identifying and clarifying the extent of problems that arise on tour, taking responsibility for or requesting assistance from the tourism operator and suppliers in resolving issues; using predetermined policies and procedures to guide solutions to tour or activity delivery problems.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in delivering the tour or activity; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure smooth tour or activity delivery; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the tourism operator.

Planning and organising 

Collecting, analysing and organising customer, product and supplier information to allow for smooth logistical delivery of the tour or activity; collecting, analysing and selecting appropriate general, specialist and destination service information to meet the needs of the specific customer group, pacing the delivery of tour logistics and information to meet the operational and customer service requirements; participating in continuous improvement by reporting successes or deficiencies of the tour or activity being delivered.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in delivering tours or activities; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering tours or activities; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of tour or activity participants.

Learning 

Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the general, specialist and destination service knowledge required; sharing information with colleagues.

Technology 

Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver tours or activities, e.g. computer systems to prepare tour or activity participant information, microphones, props, recreational and entertainment equipment, touring vehicles and vessels.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate IV in Tourism (Guiding), 18 units must be completed:

  • all 11 core units
  • 7 elective units:
  • a minimum of 4 elective units must be selected from the list below
  • the remaining 3 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXOHS001B

Follow health, safety and security procedures

SITXOHS003B

Identify hazards, and assess and control safety risks

SITTGDE001B

Work as a guide

SITTGDE003A

Coordinate and operate a tour

SITTGDE004A

Lead tour groups

SITTGDE006A

Prepare and present tour commentaries or activities

SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

SITTIND001B

Develop and update tourism industry knowledge

HLTFA301B

Apply first aid

ELECTIVE UNITS 

Environmental Sustainability 

SITXENV003A

Develop workplace policy and procedures for sustainability

Food and Beverage 

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB325A

Provide specialised advice on Australian wines

First Aid 

HLTFA302A

Provide first aid in remote situation

Guiding 

SITTGDE002A

Provide arrival and departure assistance

SITTGDE005A

Manage extended touring programs

SITTGDE008A

Research and share general information on Australian Indigenous cultures

SITTGDE009A

Interpret aspects of local Australian Indigenous culture

SITTGDE010A

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE011A

Prepare specialised interpretive content on marine environments

SITTGDE012A

Prepare specialised interpretive content on cultural and heritage environments

Human Resource Management 

SITXHRM001A

Coach others in job skills

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN4__A

Conduct complex workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

SITXLAN6__A

Read and write workplace documents in a language other than English

Planning and Product Development 

SITTPPD004A

Plan and implement minimal impact operations

SITTPPD005A

Plan and develop interpretive activities

Tour Operations 

SITTTOP001A

Allocate tour resources

SITTTOP002A

Load touring equipment and conduct pre-departure checks

SITTTOP003B

Operate and maintain a 4WD tour vehicle

SITTTOP004B

Set up and operate a camp site

SITTTOP005A

Provide camp site catering

SITTTOP006B

Operate tours in a remote area

TLIB307C

Carry out vehicle servicing and maintenance

TLIC107C

Drive vehicle

TLIC807C

Drive coach/bus

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Local guide 

SITTGDE002A Provide arrival and departure assistance

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL005A Sell tourism products and services

SITXLAN4__A Conduct complex workplace oral communication in a language other than English

Tour manager 

SITTGDE002A Provide arrival and departure assistance

SITTGDE005A Manage extended touring programs

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL003A Source and provide international destination information and advice

SITTTSL004A Source and provide Australian destination information and advice, or

SITTTSL005A Sell tourism products and services

Remote area guide or nature -based guide operating extended tours 

HLTFA302A Provide first aid in remote situation

SITTGDE005A Manage extended touring programs

SITTGDE010A Prepare specialised interpretive content on flora, fauna and landscape

SITTPPD004A Plan and implement minimal impact operations

SITTTOP002A Load touring equipment and conduct pre-departure checks

SITTTOP004B Set up and operate a camp site

SITTTOP006B Operate tours in a remote area

Outdoor recreation guide 

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTPPD004A Plan and implement minimal impact operations

SITTPPD005A Plan and develop interpretive activities

SITTTOP002A Load touring equipment and conduct pre-departure checks

SITTTOP006B Operate tours in a remote area

SROKYK001A Demonstrate simple kayaking skills

SROODR001A Apply basic outdoor recreation logistics

Driver guide 

SITTGDE002A Provide arrival and departure assistance

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL005A Sell tourism products and services

SITXLAN4__A Conduct complex workplace oral communication in a language other than English

TLIC107C Drive vehicle

TLIC807C Drive coach/bus

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