Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
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Version |
Comments |
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1.1 |
Merged the duplicate Administration elective subgroups. Updates to metadata. |
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1.0 |
E Replaces and is equivalent to SIT31209 Certificate III in Holiday Parks and Resorts. Intent of the qualification remains unchanged. Minor updates only. |
Description
This qualification reflects the role of individuals who use a range of well-developed operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.
Job roles
This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in holiday parks and resorts.
Possible job titles include:
- grounds person
- handyperson
- housekeeper
- receptionist.
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
Individuals may enter SIT31212 Certificate III in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.
Pathways from the qualification
After achieving SIT31212 Certificate III in Holiday Parks and Resorts, individuals could progress to SIT40812 Certificate IV in Holiday Parks and Resorts or to broader qualifications in Hospitality.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
There are no entry requirements for this qualification.
Employability Skills Summary
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient service delivery; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive holiday parks and resort experience. |
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Initiative and enterprise |
Identifying, suggesting and discussing a range of new holiday parks and resort product and service options to improve profitability and service provision for the holiday parks and resort business. |
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Learning |
Knowing the structure of, networks within and sources of new information on the holiday parks and resort industry to enable the sourcing of ongoing learning opportunities; knowing own product knowledge and service skill strengths and weaknesses and taking responsibility for own professional development; proactively seeking and sharing information with colleagues on new holiday parks and resort trends, products, services and suppliers. |
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Planning and organising |
Collecting, analysing and organising customer, product and procedural information to efficiently plan and deliver holiday parks and resort products and services; collecting and analysing appropriate information to meet the specific needs of the customer group; pacing the delivery of information, products and services to meet operational and customer requirements; setting timelines, planning and organising own work flow to coordinate the delivery of a positive service outcome for holiday parks and resort customers. |
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Problem-solving |
Anticipating problems that may arise with operational and service activities; mitigating problems by planning operational and service activities; identifying and clarifying the extent of problems; taking responsibility for to solving operational and service issues; referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems. |
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Self-management |
Independently organising own work time and priorities to prepare for and deliver holiday parks and resort sales and operational activities; taking responsibility for own lead job role, legal and other responsibilities in servicing the holiday parks and resort customer and for resolving service difficulties; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of customers. |
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Teamwork |
Working as a skilled team member to deliver the quality service goals of the holiday parks and resort business; taking responsibility for own lead role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members to complete operational and service activities; providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members. |
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Technology |
Understanding the operating capability of, selecting and using tools, equipment, computer systems, software and information systems that assist in holiday parks and resort sales and operational activities; selecting and using the right personal protective equipment to manage personal safety in the workplace. |
Packaging Rules
19 units must be completed:
- 7 core units
- 12 elective units, consisting of:
- 6 units from the list below
- 6 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXWHS301 Identify hazards, assess and control safety risks
Elective units
Administration
BSBCMM201A Communicate in the workplace
BSBRES401A Analyse and present research information
TLIE1005A Carry out basic workplace calculations
Accommodation Services
CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
CPPCLO2009A Clean glass surfaces
CPPCLO2010A Clean ceiling surfaces and fittings
CPPCLO2017A Clean wet areas
CPPCLO2019A Sort and remove waste and recyclable materials
CPPCLO2035A Maintain cleaning storage areas
CPPCLO3013A Clean window coverings
CPPCLO3016A Wash furniture and fittings
SITHACS101 Clean premises and equipment
SITHACS201 Provide housekeeping services to guests
SITHACS202 Prepare rooms for guests
SITHACS303 Provide accommodation reception services
Building and Grounds Maintenance
AHCIRG302A Install irrigation systems
AHCIRG306A Troubleshoot irrigation systems
AHCLSC202A Construct low-profile timber or modular retaining walls
AHCLSC204A Lay paving
AHCLSC301A Set out site for construction works
AHCLSC302A Construct landscape features using concrete
AHCPGD203A Prune shrubs and small trees
AHCPGD302A Plan and maintain plant displays
MEM18001C Use hand tools
MEM18002B Use power tools/hand held operations
RIISAM204B Operate small plant and equipment
SIFBGM001B Provide general grounds care
SIFBGM002A Maintain property and structures
SISCAQU201A Monitor pool water quality
Client and Customer Service
SITXCCS201 Provide visitor information
SITXCCS301 Provide lost and found services
SITXCOM202 Provide a briefing or scripted commentary
Communication and Teamwork
SITXCOM101 Source and present information
SITXCOM301 Address protocol requirements
Computer Operations and ICT Management
BSBITU201A Produced simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU307A Develop keyboarding speed and accuracy
BSBITU309A Produce desktop published documents
BSBWOR204A Use business technology
E-Business
BSBEBU401A Review and maintain a website
Events
SITXEVT301 Access information on event operations
SITXEVT302 Process and monitor event registrations
SITXEVT303 Coordinate on-site event registrations
SITXEVT304 Provide event staging support
Finance
BSBFIA301A Maintain financial records
BSBFIA303A Process accounts payable and receivable
SITXFIN201 Process financial transactions
First Aid
HLTFA311A Apply first aid
HLTFA302C Provide first aid in remote situation
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB203 Prepare and serve non-alcoholic beverages *
SITHFAB204 Prepare and serve espresso coffee *
SITHFAB206 Serve food and beverage *
SITHFAB302 Conduct a product tasting for alcoholic beverages ^
SITHFAB307 Provide table service of food and beverage *^
SITHFAB309 Provide advice on food
*Prerequisite is SITXFSA101 Use hygienic practices for food safety
^Prerequisite is SITHFAB201 Provide responsible service of alcohol
Food Safety
SITXFSA101 Use hygienic practices for food safety
SITXFSA201 Participate in safe food handling practices
Human Resource Management
SITXHRM301 Coach others in job skills
Inventory
SITXINV201 Receive and store stock
SITXINV301 Purchase goods
Languages other than English
SITXLAN21__ Conduct basic oral communication in a language other than English
SITXLAN22__ Conduct routine oral communication in a language other than English
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
Risk Management and Security
SIRXRSK201 Minimise loss
Sales
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
Tour Operations
TLIB2003A Carry out vehicle servicing and maintenance
TLIC1051A Operate a commercial vehicle
TLIC3042A Operate coach/bus
Tourism Sales and Office Operations
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
Venue and Facility Operations
SITTVAF303 Tow and site recreational vehicles
UEGNSG604B Fill gas cylinders
Work Health and Safety
PUAWER004B Respond to workplace emergencies
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Grounds person
AHCIRG302A Install irrigation systems
AHCIRG306A Troubleshoot irrigation systems
AHCLSC301A Set out site for construction works
AHCLSC302A Construct landscape features using concrete
AHCPGD203A Prune shrubs and small trees
AHCPGD302A Plan and maintain plant displays
MEM18001C Use hand tools
MEM18002B Use power tools/hand held operations
RIISAM204B Operate small plant and equipment
SIFBGM002A Maintain property structures
SISCAQU201A Monitor pool water quality
TLIB2003A Carry out vehicle servicing and maintenance
Receptionist
BSBFIA301A Maintain financial records
BSBFIA303A Process accounts payable and receivable
BSBITU301A Create and use databases
BSBITU306A Design and produce business documents
SITHACS303 Provide accommodation reception services
SITTTSL201 Operate an online information system
SITTTSL303 Sell tourism products and services
SITTTSL305 Process reservations
SITTTSL308 Use a computerised reservations or operations system
SITXCOM101 Source and present information
SITXFIN201 Process financial transactions
UEGNSG604B Fill gas cylinders
