Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed skills required in the operation of holiday parks and resorts. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. For example, individuals might be required to:
- assist with the co-ordination, training and supervision of other workers
- perform clerical and other office duties
- perform specific front office duties such as reservations, reception, cashiering and other accounts work
- service and clean accommodation
- perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson).
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
This qualification is very flexible and is designed to support a broad range of holiday park job roles. Possible job titles include:
- Receptionist
- Handyperson
- Groundsperson
- Housekeeper
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT31209 Certificate III in Holiday Parks and Resorts
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Communicating and liaising with colleagues and customers, including those from diverse backgrounds; understanding and analysing verbal and written information to determine work and customer requirements; empathising and negotiating acceptable solutions to customer and colleague problems; providing clear and accurate verbal and written information to others. |
|
Teamwork |
Working as a team member, sometimes in a lead role; giving and receiving instructions and understanding own lead role in servicing the needs of the customer or other work activities; supporting other team members; respecting the cultural diversity of team members. |
|
Problem solving |
Anticipating problems that may arise in work activities; mitigating problems by effective operational planning work; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers and others in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems. |
|
Initiative and enterprise |
Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations. |
|
Planning and organising |
Collecting, analysing and organising a range of information to plan and organise work activities; setting timelines and organising own work flow to coordinate work; using appropriate predetermined policies and procedures to guide work activities. |
|
Self-management |
Understanding and complying with the legal responsibilities that apply to own work role; knowing and taking pro-active responsibility for own job and responsibilities; organising own work time and competing priorities and seeking feedback and guidance from others. |
|
Learning |
Knowing the structure of networks within, and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues and taking responsibility for keeping up to date with emerging trends and practice. |
|
Technology |
Understanding the operating capability of selecting and using appropriate work technologies; correctly using equipment to ensure personal safety in the workplace. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate III in Holiday Parks and Resorts, 19 units must be completed:
In all cases electives must be relevant to the job outcome, local industry requirements and the qualification level. |
|
CORE UNITS |
|
|
SITTHPR301B |
Plan and organise daily work |
|
SITXCOM001A |
Work with colleagues and customers |
|
SITXCOM002A |
Work in a socially diverse environment |
|
SITXENV001A |
Participate in environmentally sustainable work practices |
|
SITXOHS001B |
Follow health, safety and security procedures |
|
SITXOHS003B |
Identify hazards, and assess and control safety risks |
|
Plus |
|
|
SITHIND001B |
Develop and update hospitality industry knowledge |
|
Or |
|
|
SITTIND001B |
Develop and update tourism industry knowledge |
|
ELECTIVE UNITS |
|
|
Accommodation Services |
|
|
SITHACS001B |
Provide accommodation reception services |
|
SITHACS004B |
Provide housekeeping services to guests |
|
SITHACS005B |
Prepare rooms for guests |
|
SITHACS006B |
Clean premises and equipment |
|
Administration |
|
|
BSBRES401A |
Analyse and present research information |
|
SITXADM001A |
Perform office procedures |
|
SITXADM002A |
Source and present information |
|
Building and Grounds Maintenance |
|
|
MEM18001C |
Use hand tools |
|
MEM18002B |
Use power tools/hand held operations |
|
RIISAM204A |
Operate small plant and equipment |
|
RTE3601A |
Install irrigation systems |
|
RTE3605A |
Troubleshoot irrigation systems |
|
RTF2017A |
Prune shrubs and small trees |
|
RTF2204A |
Construct low profile timber or modular retaining walls |
|
RTF2208A |
Lay paving |
|
RTF3036A |
Plan and establish plant displays |
|
RTF3204A |
Construct concrete structures and features |
|
RTF3217A |
Set out site for construction works |
|
SIFBGM001A |
Provide general grounds care |
|
SIFBGM002A |
Maintain property and structures |
|
SRCAQU001B |
Monitor pool water quality |
|
Client and Customer Service |
|
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SITXCCS001B |
Provide visitor information |
|
SITXCCS002A |
Provide quality customer service |
|
Communication and Teamwork |
|
|
SITXCOM003A |
Deal with conflict situations |
|
SITXCOM004A |
Communicate on the telephone |
|
Computer Operations and ICT Management |
|
|
BSBITU102A |
Develop keyboard skills |
|
BSBITU201A |
Produced simple word processed documents |
|
BSBITU202A |
Create and use spreadsheets |
|
BSBITU301A |
Create and use databases |
|
BSBITU302A |
Create electronic presentations |
|
BSBITU306A |
Design and produce business documents |
|
BSBITU309A |
Produce desktop published documents |
|
BSBWOR204A |
Use business technology |
|
E-Business |
|
|
BSBEBU401A |
Review and maintain a website |
|
Events |
|
|
SITXEVT001B |
Develop and update event industry knowledge |
|
SITXEVT002B |
Provide event staging support |
|
SITXEVT003B |
Process and monitor event registrations |
|
SITXEVT004B |
Coordinate on-site event registrations |
|
Finance |
|
|
BSBFIA303A |
Process accounts payable and receivable |
|
SITXFIN001A |
Process financial transactions |
|
SITXFIN002A |
Maintain financial records |
|
First Aid |
|
|
HLTFA301B |
Apply first aid |
|
HLTFA302A |
Provide first aid in remote situation |
|
Food and Beverage |
|
|
SITHFAB222A |
Conduct a product tasting for alcoholic beverages |
|
SITHFAB003A |
Serve food and beverage to customers |
|
SITHFAB005A |
Provide table service of alcoholic service of alcoholic beverages |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
|
SITHFAB011A |
Develop and update food and beverage knowledge |
|
SITHFAB012B |
Prepare and serve espresso coffee |
|
Food Safety |
|
|
SITXFSA001A |
Implement food safety procedures |
|
Holiday Parks and Resorts |
|
|
SITTHPR302B |
Plan and organise in-house recreational activities |
|
Human Resource Management |
|
|
SITXHRM001A |
Coach others in job skills |
|
Inventory |
|
|
SITXINV001A |
Receive and store stock |
|
SITXINV002A |
Control and order stock |
|
Languages other than English |
|
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
|
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
|
SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
|
SITXLAN5__A |
Read and write workplace information in a language other than English |
|
Occupational Health and Safety |
|
|
PUAWER004B |
Respond to workplace emergencies |
|
SITTHPR303A |
Tow and site a recreational vehicle safely |
|
SITXOHS002A |
Follow workplace hygiene procedures |
|
UEGNSG604A |
Fill gas cylinders |
|
Planning and Product Development |
|
|
SITTPPD005A |
Plan and develop interpretive activities |
|
Risk Management and Security |
|
|
SIRXRSK001A |
Minimise theft |
|
Sales |
|
|
SIRXSLS001A |
Sell products and services |
|
SIRXSLS002A |
Advise on products and services |
|
Tour Operations |
|
|
TLIB307C |
Carry out vehicle servicing and maintenance |
|
TLIC107C |
Drive vehicle |
|
TLIC807C |
Drive coach/bus |
|
Tourism Sales and Office Operations |
|
|
SITTTSL001A |
Operate an online information system |
|
SITTTSL002A |
Access and interpret product information |
|
SITTTSL004A |
Source and provide Australian destination information and advice |
|
SITTTSL005A |
Sell tourism products and services |
|
SITTTSL006B |
Prepare quotations |
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL008B |
Book and coordinate supplier services |
|
SITTTSL009B |
Process travel-related documentation |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
Venue and Facility Operations |
|
|
SITTVAF002A |
Provide a briefing or scripted commentary |
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Front Office
BSBFIA303A Process accounts payable and receivable
BSBITU102A Develop keyboard skills
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU301A Create and use databases
BSBITU302A Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBWOR204A Use business technology
HLTFA301B Apply first aid
SITHACS001B Provide accommodation reception services
SITTHPR303A Tow and site a recreational vehicle safely
SITTTSL001A Operate an online information system
SITTTSL002A Access and interpret product information
SITTTSL004A Source and provide Australian destination information and advice
SITTTSL005A Sell tourism products and services
SITTTSL006B Prepare quotations
SITTTSL007B Receive and process reservations
SITTTSL008B Book and coordinate supplier services
SITTTSL009B Process travel-related documentation
SITTTSL010B Control reservations or operations using a computerised system
SITXADM001A Perform office procedures
SITXADM002A Source and present information
SITXCCS001B Provide visitor information
SITXCCS002A Provide quality customer service
SITXCOM003A Deal with conflict situations
SITXCOM004A Communicate on the telephone
SITXFIN001A Process financial transactions
SITXFIN002A Maintain financial records
SITXHRM001A Coach others in job skills
SITXINV001A Receive and store stock
SITXINV002A Control and order stock
UEGNSG604A Fill gas cylinders
Housekeeping
HLTFA301B Apply first aid
PUAWER004B Respond to workplace emergencies
SITHACS004B Provide housekeeping services to guests
SITHACS005B Prepare rooms for guests
SITHACS006B Clean premises and equipment
SITXADM001A Perform office procedures
SITXADM002A Source and present information
SITXCCS001B Provide visitor information
SITXCOM003A Deal with conflict situations
SITXHRM001A Coach others in job skills
SITXINV001A Receive and store stock
SITXINV002A Control and order stock
SITXOHS002A Follow workplace hygiene procedures
UEGNSG604A Fill gas cylinders
Grounds Maintenance
MEM18001C Use hand tools
MEM18002B Use power tools/hand held operations
RIISAM204A Operate small plant and equipment
RTE3601A Install irrigation systems
RTE3605A Troubleshoot irrigation systems
RTF2017A Prune shrubs and small trees
RTF2204A Construct low profile timber or modular retaining walls
RTF2208A Lay paving
RTF3036A Plan and establish plant displays
RTF3204A Construct concrete structures and features
RTF3217A Set out site for construction works
SIFBGM001A Provide general grounds care
SIFBGM002A Maintain property structures
SITTHPR303A Tow and site a recreational vehicle safely
SITXHRM001A Coach others in job skills
SRCAQU001B Monitor pool water quality
TLIB307C Carry out vehicle servicing and maintenance
Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.
