Qualification details

SIT31209 - Certificate III in Holiday Parks and Resorts (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT31212 - Certificate III in Holiday Parks and ResortsReplaces and is equivalent to SIT31209 Certificate III in Holiday Parks and Resorts. Intent of the qualification remains unchanged. Minor updates only. 17/Jan/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBITU202A - Create and use spreadsheetsCreate and use spreadsheets N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU302A - Create electronic presentationsCreate electronic presentations N/A
BSBITU306A - Design and produce business documentsDesign and produce business documents N/A
BSBITU309A - Produce desktop published documentsProduce desktop published documents N/A
BSBRES401A - Analyse and present research informationAnalyse and present research information N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 899111 Caretaker 
ASCO (occupation type) Identifier 8314-11 Caretaker 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Accommodation 
Taxonomy - Occupation N/A Holiday Park Grounds and Maintenance Worker,Holiday Park Operations Assistant,Holiday Park Receptionist 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 899111 Caretaker 14/Dec/2009 
ASCO (occupation type) Identifier 8314-11 Caretaker 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed skills required in the operation of holiday parks and resorts. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. For example, individuals might be required to:

  • assist with the co-ordination, training and supervision of other workers
  • perform clerical and other office duties
  • perform specific front office duties such as reservations, reception, cashiering and other accounts work
  • service and clean accommodation
  • perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson).

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

This qualification is very flexible and is designed to support a broad range of holiday park job roles. Possible job titles include:

  • Receptionist
  • Handyperson
  • Groundsperson
  • Housekeeper

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT31209 Certificate III in Holiday Parks and Resorts 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating and liaising with colleagues and customers, including those from diverse backgrounds; understanding and analysing verbal and written information to determine work and customer requirements; empathising and negotiating acceptable solutions to customer and colleague problems; providing clear and accurate verbal and written information to others.

Teamwork 

Working as a team member, sometimes in a lead role; giving and receiving instructions and understanding own lead role in servicing the needs of the customer or other work activities; supporting other team members; respecting the cultural diversity of team members.

Problem solving 

Anticipating problems that may arise in work activities; mitigating problems by effective operational planning work; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers and others in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations.

Planning and organising 

Collecting, analysing and organising a range of information to plan and organise work activities; setting timelines and organising own work flow to coordinate work; using appropriate predetermined policies and procedures to guide work activities.

Self-management 

Understanding and complying with the legal responsibilities that apply to own work role; knowing and taking pro-active responsibility for own job and responsibilities; organising own work time and competing priorities and seeking feedback and guidance from others.

Learning 

Knowing the structure of networks within, and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues and taking responsibility for keeping up to date with emerging trends and practice.

Technology 

Understanding the operating capability of selecting and using appropriate work technologies; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Holiday Parks and Resorts, 19 units must be completed:

  • all 7 core units
  • 12 elective units:
  • a minimum of 7 elective units must be selected from the list below
  • the remaining 5 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English (LOTE) unit may be counted as an elective within this qualification.

In all cases electives must be relevant to the job outcome, local industry requirements and the qualification level.

CORE UNITS 

SITTHPR301B

Plan and organise daily work

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXENV001A

Participate in environmentally sustainable work practices

SITXOHS001B

Follow health, safety and security procedures

SITXOHS003B

Identify hazards, and assess and control safety risks

Plus

SITHIND001B

Develop and update hospitality industry knowledge

Or

SITTIND001B

Develop and update tourism industry knowledge

ELECTIVE UNITS 

Accommodation Services 

SITHACS001B

Provide accommodation reception services

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

SITHACS006B

Clean premises and equipment

Administration 

BSBRES401A

Analyse and present research information

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

Building and Grounds Maintenance 

MEM18001C

Use hand tools

MEM18002B

Use power tools/hand held operations

RIISAM204A

Operate small plant and equipment

RTE3601A

Install irrigation systems

RTE3605A

Troubleshoot irrigation systems

RTF2017A

Prune shrubs and small trees

RTF2204A

Construct low profile timber or modular retaining walls

RTF2208A

Lay paving

RTF3036A

Plan and establish plant displays

RTF3204A

Construct concrete structures and features

RTF3217A

Set out site for construction works

SIFBGM001A

Provide general grounds care

SIFBGM002A

Maintain property and structures

SRCAQU001B

Monitor pool water quality

Client and Customer Service 

SIRXCCS001A

Apply point-of-sale handling procedures

SITXCCS001B

Provide visitor information

SITXCCS002A

Provide quality customer service

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

Computer Operations and ICT Management 

BSBITU102A

Develop keyboard skills

BSBITU201A

Produced simple word processed documents

BSBITU202A

Create and use spreadsheets

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU306A

Design and produce business documents

BSBITU309A

Produce desktop published documents

BSBWOR204A

Use business technology

E-Business 

BSBEBU401A

Review and maintain a website

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

Finance 

BSBFIA303A

Process accounts payable and receivable

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

First Aid 

HLTFA301B

Apply first aid

HLTFA302A

Provide first aid in remote situation

Food and Beverage 

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB003A

Serve food and beverage to customers

SITHFAB005A

Provide table service of alcoholic service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

Food Safety 

SITXFSA001A

Implement food safety procedures

Holiday Parks and Resorts 

SITTHPR302B

Plan and organise in-house recreational activities

Human Resource Management 

SITXHRM001A

Coach others in job skills

Inventory 

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety 

PUAWER004B

Respond to workplace emergencies

SITTHPR303A

Tow and site a recreational vehicle safely

SITXOHS002A

Follow workplace hygiene procedures

UEGNSG604A

Fill gas cylinders

Planning and Product Development 

SITTPPD005A

Plan and develop interpretive activities

Risk Management and Security 

SIRXRSK001A

Minimise theft

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tour Operations 

TLIB307C

Carry out vehicle servicing and maintenance

TLIC107C

Drive vehicle

TLIC807C

Drive coach/bus

Tourism Sales and Office Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

Venue and Facility Operations 

SITTVAF002A

Provide a briefing or scripted commentary

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office 

BSBFIA303A Process accounts payable and receivable

BSBITU102A Develop keyboard skills

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU301A Create and use databases

BSBITU302A Create electronic presentations

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents

BSBWOR204A Use business technology

HLTFA301B Apply first aid

SITHACS001B Provide accommodation reception services

SITTHPR303A Tow and site a recreational vehicle safely

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL004A Source and provide Australian destination information and advice

SITTTSL005A Sell tourism products and services

SITTTSL006B Prepare quotations

SITTTSL007B Receive and process reservations

SITTTSL008B Book and coordinate supplier services

SITTTSL009B Process travel-related documentation

SITTTSL010B Control reservations or operations using a computerised system

SITXADM001A Perform office procedures

SITXADM002A Source and present information

SITXCCS001B Provide visitor information

SITXCCS002A Provide quality customer service

SITXCOM003A Deal with conflict situations

SITXCOM004A Communicate on the telephone

SITXFIN001A Process financial transactions

SITXFIN002A Maintain financial records

SITXHRM001A Coach others in job skills

SITXINV001A Receive and store stock

SITXINV002A Control and order stock

UEGNSG604A Fill gas cylinders

Housekeeping 

HLTFA301B Apply first aid

PUAWER004B Respond to workplace emergencies

SITHACS004B Provide housekeeping services to guests

SITHACS005B Prepare rooms for guests

SITHACS006B Clean premises and equipment

SITXADM001A Perform office procedures

SITXADM002A Source and present information

SITXCCS001B Provide visitor information

SITXCOM003A Deal with conflict situations

SITXHRM001A Coach others in job skills

SITXINV001A Receive and store stock

SITXINV002A Control and order stock

SITXOHS002A Follow workplace hygiene procedures

UEGNSG604A Fill gas cylinders

Grounds Maintenance 

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204A Operate small plant and equipment

RTE3601A Install irrigation systems

RTE3605A Troubleshoot irrigation systems

RTF2017A Prune shrubs and small trees

RTF2204A Construct low profile timber or modular retaining walls

RTF2208A Lay paving

RTF3036A Plan and establish plant displays

RTF3204A Construct concrete structures and features

RTF3217A Set out site for construction works

SIFBGM001A Provide general grounds care

SIFBGM002A Maintain property structures

SITTHPR303A Tow and site a recreational vehicle safely

SITXHRM001A Coach others in job skills

SRCAQU001B Monitor pool water quality

TLIB307C Carry out vehicle servicing and maintenance

Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.

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