Qualification details

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to colleague and customer problems and complaints; interpreting and providing clear and accurate information to colleagues and customers to ensure a positive hospitality experience.

Teamwork 

Working as a skilled team member providing instructions, building group cohesion and applying discretion and judgement as needed; understanding own role in catering operations and servicing the needs of colleagues and customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals.

Problem solving 

Anticipating problems that may arise with catering operations; mitigating problems by making acceptable adjustments to catering operations that adhere to the predetermined requirements and colleague and customer requests; identifying and clarifying the extent of problems that arise during catering operations, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to operational problems.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in catering operations; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient operational delivery; identifying and discussing a range of hospitality product and service concepts affecting catering operations to improve existing product and service options for the enterprise and its customers.

Planning and organising 

Collecting, analysing and organising customer and product information to allow for efficient catering operations; collecting, analysing and selecting appropriate information and products to meet the needs of customers, pacing the delivery of information and service to meet operational and customer requirements; participating in continuous improvement by reporting success or deficiencies in catering operations.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in catering operations; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering catering sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers.

Learning 

Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the catering knowledge required; sharing information with colleagues.

Technology 

Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service.

QUALIFICATION RULES 

To achieve a Certificate III in Hospitality (Catering Operations), 25 units must be completed:

• all 20 core units
• 5 elective units:

• a minimum of 2 elective units must be selected from the electives listed below
• the remaining 3 units may be selected from this or another endorsed Training Package or accredited course
• a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITHCCC001B

Organise and prepare food

SITHCCC002A

Present food

SITHCCC003B

Receive and store kitchen supplies

SITHCCC004B

Clean and maintain kitchen premises

SITHCCC005A

Use basic methods of cookery

SITHCCC016A

Develop cost-effective menus

SITHCCC027A

Prepare, cook and serve food for food service

SITHCCC030A

Package prepared foodstuffs

SITHCCC033B

Apply catering control principles

SITHIND001B

Develop and update hospitality industry knowledge

SITHIND003A

Provide and coordinate hospitality service

SITXCCS002A

Provide quality customer service

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXCOM003A

Deal with conflict situations

SITXFSA001A

Implement food safety procedures

SITXFSA003A

Transport and store food in a safe and hygienic manner

SITXHRM001A

Coach others in job skills

SITXOHS001B

Follow health, safety and security procedures

SITXOHS002A

Follow workplace hygiene procedures

ELECTIVE UNITS 

Administration 

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

SITXADM003A

Write business documents

SITXADM004A

Plan and manage meetings

BSBRES401A

Analyse and present research information

Client and Customer Service 

SITXCCS001B

Provide visitor information

SIRXCCS001A

Apply point-of-sale handling procedures

Commercial Cookery and Catering 

SITHCCC006A

Prepare appetisers and salads

SITHCCC007A

Prepare sandwiches

SITHCCC008A

Prepare stocks, sauces and soups

SITHCCC009A

Prepare vegetables, fruit, eggs and farinaceous dishes

SITHCCC010A

Select, prepare and cook poultry

SITHCCC011A

Select, prepare and cook seafood

SITHCCC012A

Select, prepare and cook meat

SITHCCC013A

Prepare hot and cold desserts

SITHCCC014A

Prepare pastries, cakes and yeast goods

SITHCCC015A

Plan and prepare food for buffets

SITHCCC017A

Organise bulk cooking operations

SITHCCC018A

Prepare pâtés and terrines

SITHCCC019A

Plan, prepare and display a buffet

SITHCCC020B

Prepare portion-controlled meat cuts

SITHCCC021B

Handle and serve cheese

SITHCCC022A

Prepare chocolate and chocolate confectionery

SITHCCC023B

Select, prepare and serve specialised food items

SITHCCC024B

Select, prepare and serve specialised cuisines

SITHCCC025A

Monitor catering revenue and costs

SITHCCC026A

Establish and maintain quality control of food

SITHCCC029A

Prepare foods according to dietary and cultural needs

SITHCCC031A

Operate a fast food outlet

SITHCCC032A

Apply cook-chill production processes

SITHCCC034A

Apply cook-freeze production processes

SITHCCC035A

Develop menus to meet special dietary and cultural needs

SITHCCC036B

Select catering systems

SITHCCC038B

Plan catering for an event or function

Communication and Teamwork 

SITXCOM004A

Communicate on the telephone

SITXCOM005A

Make presentations

SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management 

BSBITU102A

Develop keyboard skills

BSBITU201A

Produce simple word processed documents

BSBITU301A

Create and use databases

BSBITU306A

Design and produce business documents

BSBITU309A

Produce desktop published documents

BSBWOR204A

Use business technology

Environmental Sustainability 

SITXENV001A

Participate in environmentally sustainable work practices

SITXENV002A

Implement and monitor environmentally sustainable work practices

Events 

SITXEVT005B

Organise in-house events or functions

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

First Aid 

HLTFA301B

Apply first aid

Food and Beverage 

SITHFAB001C

Clean and tidy bar areas

SITHFAB002C

Operate a bar

SITHFAB003A

Serve food and beverage to customers

SITHFAB004A

Provide food and beverage service

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB013A

Provide specialist advice on food

SITHFAB018A

Provide silver service

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB325A

Provide specialised advice on Australian wines

Inventory 

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety 

SITXOHS003B

Identify hazards, and assess and control safety risks

SITXOHS004B

Implement and monitor workplace health, safety and security practices

Quality and Innovation 

SITXQUA001A

Contribute to workplace improvements

SITXQUA002A

Originate and develop a concept

SIRXQUA001A

Develop innovative ideas at work