Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
Individuals with this qualification are able to perform roles such as:
- preparing and serving drinks at a bar
- preparing and serving espresso coffee
- serving food, wine and other beverages at tables
- providing reception or front desk services
- providing housekeeping services
- providing gaming services.
Possible job titles include:
- bar attendant
- barista
- waiter
- wine waiter
- front desk receptionist
- housekeeper
- gaming attendant.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT30707 Certificate III in Hospitality
The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience. |
|
Teamwork |
Working as a skilled team member providing instructions, building group cohesion and applying discretion and judgement as needed; understanding own role in delivering the hospitality experience and servicing the needs of customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals. |
|
Problem solving |
Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments to operational activities that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during operational activities, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to operational problems. |
|
Initiative and enterprise |
Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient operational delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers. |
|
Planning and organising |
Collecting, analysing and organising customer and product information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and customer requirements; participating in continuous improvement by reporting successes or deficiencies of the hospitality experience being delivered. |
|
Self-management |
Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers. |
|
Learning |
Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the hospitality knowledge required; sharing information with colleagues. |
|
Technology |
Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate III in Hospitality, 16 units must be completed:
For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome, as follows. Specialisations :
Multi-skilling :
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
|
CORE UNITS |
|
|
SITHIND001B |
Develop and update hospitality industry knowledge |
|
SITXCCS002A |
Provide quality customer service |
|
SITXCOM001A |
Work with colleagues and customers |
|
SITXCOM002A |
Work in a socially diverse environment |
|
SITXHRM001A |
Coach others in job skills |
|
SITXOHS001B |
Follow health, safety and security procedures |
|
SITXOHS002A |
Follow workplace hygiene procedures |
|
Plus one of the following : |
|
|
SITHFAB021A |
Provide and coordinate food and beverage service * |
|
SITHIND003A |
Provide and coordinate hospitality service ** |
* For candidates completing a Food and Beverage specialisation, SITHFAB021A Provide and coordinate food and beverage service must be completed.
** For candidates NOT completing a Food and Beverage specialisation, SITHIND003A Provide and coordinate hospitality service must be completed.
|
ELECTIVE GROUP A - FOOD AND BEVERAGE |
|
|
Food and Beverage |
|
|
SITHFAB001C |
Clean and tidy bar areas |
|
SITHFAB002C |
Operate a bar |
|
SITHFAB003A |
Serve food and beverage to customers |
|
SITHFAB004A |
Provide food and beverage service |
|
SITHFAB005A |
Provide table service of alcoholic beverages |
|
SITHFAB227A |
Operate and monitor cellar systems |
|
SITHFAB007A |
Complete retail liquor sales |
|
SITHFAB008A |
Provide room service |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
|
SITHFAB011A |
Develop and update food and beverage knowledge |
|
SITHFAB012B |
Prepare and serve espresso coffee |
|
SITHFAB013A |
Provide specialist advice on food |
|
SITHFAB015A |
Prepare and serve cocktails |
|
SITHFAB017A |
Provide gueridon service |
|
SITHFAB018A |
Provide silver service |
|
SITHFAB222A |
Conduct a product tasting for alcoholic beverages |
|
SITHFAB323A |
Provide advice on beers, spirits and liqueurs |
|
SITHFAB324A |
Provide specialised advice on food and beverage matching |
|
SITHFAB325A |
Provide specialised advice on Australian wines |
|
SITHFAB326A |
Provide specialised advice on imported wines |
|
ELECTIVE GROUP B - ACCOMMODATION SERVICES |
|
|
Accommodation Services |
|
|
SITHACS001B |
Provide accommodation reception services |
|
SITHACS002B |
Conduct night audit |
|
SITHACS003A |
Provide porter services |
|
SITHACS004B |
Provide housekeeping services to guests |
|
SITHACS005B |
Prepare rooms for guests |
|
SITHACS006B |
Clean premises and equipment |
|
SITHACS007B |
Launder linen and guest clothes |
|
SITHACS008B |
Provide valet service |
|
Client and Customer Service |
|
|
SITXCCS001B |
Provide visitor information |
|
Computer Operations and ICT Management |
|
|
BSBITU306A |
Design and produce business documents |
|
Tourism Sales and Operations |
|
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
ELECTIVE GROUP C - GAMING |
|
|
Computer Operations and ICT Management |
|
|
BSBWOR204A |
Use business technology |
|
Gaming |
|
|
SITHGAM001A |
Attend gaming machines |
|
SITHGAM002A |
Operate a TAB outlet |
|
SITHGAM003A |
Conduct a Keno game |
|
SITHGAM004B |
Analyse and report on gaming machine data |
|
SITHGAM006A |
Provide responsible gambling services |
|
SITHGAM007A |
Operate table games |
|
SITHGAM008A |
Deal a Baccarat game |
|
SITHGAM009A |
Conduct a Big Wheel game |
|
SITHGAM010A |
Deal a Blackjack game |
|
SITHGAM011A |
Deal a Poker game |
|
SITHGAM012A |
Deal a Pontoon game |
|
SITHGAM013A |
Conduct a Rapid Roulette game |
|
SITHGAM014A |
Conduct a Roulette game |
|
SITHGAM015A |
Conduct a Sic Bo game |
|
SITHGAM016A |
Spruik at a games location |
|
Finance |
|
|
SITXFIN001A |
Process financial transactions |
|
SITXFIN002A |
Maintain financial records |
|
GENERAL ELECTIVE UNITS |
|
|
Accommodation Services |
|
|
SITHACS001B |
Provide accommodation reception services |
|
SITHACS002B |
Conduct night audit |
|
SITHACS003A |
Provide porter services |
|
SITHACS004B |
Provide housekeeping services to guests |
|
SITHACS005B |
Prepare rooms for guests |
|
SITHACS006B |
Clean premises and equipment |
|
SITHACS007B |
Launder linen and guest clothes |
|
SITHACS008B |
Provide valet service |
|
Administration |
|
|
SITXADM001A |
Perform office procedures |
|
SITXADM002A |
Source and present information |
|
SITXADM003A |
Write business documents |
|
SITXADM004A |
Plan and manage meetings |
|
BSBRES401A |
Analyse and present research information |
|
Client and Customer Service |
|
|
SITXCCS001B |
Provide visitor information |
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SITXCCS004A |
Provide club reception services |
|
Commercial Cookery and Catering |
|
|
SITHCCC001B |
Organise and prepare food |
|
SITHCCC002A |
Present food |
|
SITHCCC003B |
Receive and store kitchen supplies |
|
SITHCCC004B |
Clean and maintain kitchen premises |
|
SITHCCC006A |
Prepare appetisers and salads |
|
SITHCCC007A |
Prepare sandwiches |
|
SITHCCC030A |
Package prepared foodstuffs |
|
SITHCCC031A |
Operate a fast food outlet |
|
Communication and Teamwork |
|
|
SITXCOM003A |
Deal with conflict situations |
|
SITXCOM004A |
Communicate on the telephone |
|
SITXCOM005A |
Make presentations |
|
SITXCOM006A |
Address protocol requirements |
|
Computer Operations and ICT Management |
|
|
BSBITU102A |
Develop keyboard skills |
|
BSBITU201A |
Produce simple word processed documents |
|
BSBITU301A |
Create and use databases |
|
BSBITU306A |
Design and produce business documents |
|
BSBITU309A |
Produce desktop published documents |
|
BSBWOR204A |
Use business technology |
|
Environmental Sustainability |
|
|
SITXENV001A |
Participate in environmentally sustainable work practices |
|
Finance |
|
|
SITXFIN001A |
Process financial transactions |
|
SITXFIN002A |
Maintain financial records |
|
SITXFIN003A |
Interpret financial information |
|
BSBFIA303A |
Process accounts payable and receivable |
|
First Aid |
|
|
HLTFA301B |
Apply first aid |
|
Food and Beverage |
|
|
SITHFAB001C |
Clean and tidy bar areas |
|
SITHFAB002C |
Operate a bar |
|
SITHFAB003A |
Serve food and beverage to customers |
|
SITHFAB004A |
Provide food and beverage service |
|
SITHFAB005A |
Provide table service of alcoholic beverages |
|
SITHFAB227A |
Operate and monitor cellar systems |
|
SITHFAB007A |
Complete retail liquor sales |
|
SITHFAB008A |
Provide room service |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
|
SITHFAB011A |
Develop and update food and beverage knowledge |
|
SITHFAB012B |
Prepare and serve espresso coffee |
|
SITHFAB013A |
Provide specialist advice on food |
|
SITHFAB015A |
Prepare and serve cocktails |
|
SITHFAB016A |
Plan and monitor espresso coffee service |
|
SITHFAB017A |
Provide gueridon service |
|
SITHFAB018A |
Provide silver service |
|
SITHFAB222A |
Conduct a product tasting for alcoholic beverages |
|
SITHFAB325A |
Provide specialised advice on Australian wines |
|
Food Safety |
|
|
SITXFSA001A |
Implement food safety procedures |
|
SITXFSA003A |
Transport and store food in a safe and hygienic manner |
|
Gaming |
|
|
SITHGAM001A |
Attend gaming machines |
|
SITHGAM002A |
Operate a TAB outlet |
|
SITHGAM003A |
Conduct a Keno game |
|
SITHGAM004B |
Analyse and report on gaming machine data |
|
SITHGAM006A |
Provide responsible gambling services |
|
SITHGAM007A |
Operate table games |
|
SITHGAM008A |
Deal a Baccarat game |
|
SITHGAM009A |
Conduct a Big Wheel game |
|
SITHGAM010A |
Deal a Blackjack game |
|
SITHGAM011A |
Deal a Poker game |
|
SITHGAM012A |
Deal a Pontoon game |
|
SITHGAM013A |
Conduct a Rapid Roulette game |
|
SITHGAM014A |
Conduct a Roulette game |
|
SITHGAM015A |
Conduct a Sic Bo game |
|
SITHGAM016A |
Spruik at a games location |
|
Inventory |
|
|
SITXINV001A |
Receive and store stock |
|
SITXINV002A |
Control and order stock |
|
Languages other than English |
|
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
|
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
|
SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
|
SITXLAN5__A |
Read and write workplace information in a language other than English |
|
Occupational Health and Safety |
|
|
SITXOHS003B |
Identify hazards, and assess and control safety risks |
|
SITXOHS004B |
Implement and monitor workplace health, safety and security practices |
|
Quality and Innovation |
|
|
SITXQUA001A |
Contribute to workplace improvements |
|
SITXQUA002A |
Originate and develop a concept |
|
SIRXQUA001A |
Develop innovative ideas at work |
|
Risk Management and Security |
|
|
CPPSEC3018A |
Provide for the safety of persons at risk |
|
CPPSEC2012A |
Monitor and control individual and crowd behaviour |
|
SIRXRSK001A |
Minimise theft |
|
SITXCCS305A |
Provide lost and found facility |
|
Sales |
|
|
SIRXSLS001A |
Sell products and services |
|
SIRXSLS002A |
Advise on products and services |
|
Tourism Sales and Operations |
|
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Bar attendant in a hotel or club (Food and Beverage specialisation )
SITHFAB001C Clean and tidy bar areas
SITHFAB002C Operate a bar
SITHFAB009A Provide responsible service of alcohol
SITHFAB015A Prepare and serve cocktails
SITHFAB325A Provide specialised advice on Australian wines
SITHFAB227A Operate and monitor cellar systems
SITXFIN001A Process financial transactions
SITXINV001A Receive and store stock
Coffee machine operator or waiter in a small cafe (Food and Beverage specialisation )
SITHCCC001B Organise and prepare food
SITHCCC007A Prepare sandwiches
SITHFAB004A Provide food and beverage service
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB010C Prepare and serve non-alcoholic beverages
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB012B Prepare and serve espresso coffee
SITXFIN001A Process financial transactions
SITXOHS002A Follow workplace hygiene procedures
Waiter in a fine dining restaurant (Food and Beverage specialisation )
SITHFAB003A Serve food and beverage to customers
SITHFAB004A Provide food and beverage service
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB018A Provide silver service
SITHFAB325A Provide specialised advice on Australian wines
SITXFIN001A Process financial transactions
Wine waiter in a restaurant (Multi -skilling )
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB013A Provide specialist advice on food
SITHFAB222A Conduct a product tasting for alcoholic beverages
SITHFAB325A Provide specialised advice on Australian wines
SITXFIN001A Process financial transactions
Front desk receptionist in a hotel (Accommodation Services specialisation )
BSBITU306A Design and produce business documents
SITHACS001B Provide accommodation reception services
SITHACS002 Conduct night audit
SITTTSL007B Receive and process reservations
SITTTSL010B Control reservations or operations using a computerised system
SITXADM001A Perform office procedures
SITXCCS001B Provide visitor information
SITXFIN001A Process financial transactions
Gaming attendant in club , hotel or casino (Gaming specialisation )
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHGAM001A Attend gaming machines
SITHGAM002A Operate a TAB outlet
SITHGAM003A Conduct a Keno game
SITHGAM004B Analyse and report on gaming machine data
SITHGAM006A Provide responsible gambling services
SITXFIN001A Process financial transactions
