Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed guiding skills.
Work would be undertaken in the field where tourism products are delivered. The field includes any destination, local or regional area, tourist precinct, site or attraction.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for local tour operators, at cultural and heritage sites, and in marine and national parks or attractions. Guiding is an occupation that relies on a knowledge base and guides at this level may have a defined scope of knowledge that allows them to operate at particular destinations or sites. The depth of knowledge of a particular destination or site could however be substantial.
Possible job titles include:
- tour guide
- site guide
- winery guide
- nature-based site guide.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT30507 Certificate III in Tourism (Guiding )
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
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Employability skill |
Industry /enterprise requirements for this qualification include : |
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Communication |
Communicating with tourism operator to determine specific needs of the customer group in order to deliver tailored information; interpreting verbal and written information on tour or activity requirements to ensure smooth logistical delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive tourism experience. |
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Teamwork |
Leading the tour or activity members as a team, providing instructions and building group cohesion; working with tourism operator as a team member and understanding own lead role in delivering the tour or activity and servicing the needs of group members; understanding the quality service goals of the tourism operator and working as a team member to deliver those goals. |
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Problem solving |
Anticipating problems that may arise with tour or activity logistics; mitigating problems by making acceptable adjustments to the tour or activity that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during the tour or activity, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to tour or activity delivery problems. |
|
Initiative and enterprise |
Showing independence and initiative required to take a lead role in delivering the tour or activity; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure smooth tour or activity delivery; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the tourism operator. |
|
Planning and organising |
Collecting, analysing and organising customer and product information to allow for smooth logistical delivery of the tour or activity; collecting, analysing and selecting appropriate guiding information to meet the needs of the specific customer group, pacing the delivery of tour logistics and information to meet the operational and customer service requirements; participating in continuous improvement by reporting success or deficiencies of the tour or activity being delivered. |
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Self-management |
Understanding and complying with the legal responsibilities that apply to own role in delivering tours or activities; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering tours or activities; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of tour or activity participants. |
|
Learning |
Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the guiding knowledge required; sharing information with colleagues. |
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Technology |
Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver tours or activities, e.g. computer systems to prepare tour or activity participant information, microphones, props, recreational and entertainment equipment. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
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QUALIFICATION RULES To achieve a Certificate III in Tourism (Guiding), 14 units must be completed:
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
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CORE UNITS |
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SITXCOM001A |
Work with colleagues and customers |
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SITXCOM002A |
Work in a socially diverse environment |
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SITXOHS001B |
Follow health, safety and security procedures |
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SITXOHS003B |
Identify hazards, and assess and control safety risks |
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SITTIND001B |
Develop and update tourism industry knowledge |
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SITTGDE001B |
Work as a guide |
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SITTGDE006A |
Prepare and present tour commentaries or activities |
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SITTGDE007A |
Develop and maintain the general and regional knowledge required by guides |
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SITTGDE004A |
Lead tour groups |
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HLTFA301B |
Apply first aid |
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ELECTIVE UNITS |
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Client and Customer Service |
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SIRXCCS001A |
Apply point-of-sale handling procedures |
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Environmental Sustainability |
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SITXENV002A |
Implement and monitor environmentally sustainable work practices |
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Finance |
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SITXFIN001A |
Process financial transactions |
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First Aid |
|
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HLTFA302A |
Provide first aid in remote situation |
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Food and Beverage |
|
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SITHFAB005A |
Provide table service of alcoholic beverages |
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SITHFAB009A |
Provide responsible service of alcohol |
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SITHFAB222A |
Conduct a product tasting for alcoholic beverages |
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SITHFAB325A |
Provide specialised advice on Australian wines |
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Guiding |
|
|
SITTGDE002A |
Provide arrival and departure assistance |
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SITTGDE008A |
Research and share general information on Australian Indigenous cultures |
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SITTGDE009A |
Interpret aspects of local Australian Indigenous culture |
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SITTGDE010A |
Prepare specialised interpretive content on flora, fauna and landscape |
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SITTGDE011A |
Prepare specialised interpretive content on marine environments |
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SITTGDE012A |
Prepare specialised interpretive content on cultural and heritage environments |
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Human Resource Management |
|
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SITXHRM001A |
Coach others in job skills |
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Languages other than English |
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SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
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SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
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SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
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SITXLAN4__A |
Conduct complex workplace oral communication in a language other than English |
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SITXLAN5__A |
Read and write workplace information in a language other than English |
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SITXLAN6__A |
Read and write workplace documents in a language other than English |
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Merchandising |
|
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SIRXMER001A |
Merchandise products |
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Planning and Product Development |
|
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SITTPPD005A |
Plan and develop interpretive activities |
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Sales |
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SIRXSLS001A |
Sell products and services |
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SIRXSLS002A |
Advise on products and services |
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Tour Operations |
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SITTTOP002A |
Load touring equipment and conduct pre-departure checks |
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SITTTOP003B |
Operate and maintain a 4WD tour vehicle |
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SITTTOP004B |
Set up and operate a camp site |
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SITTTOP005A |
Provide camp site catering |
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TLIB307C |
Carry out vehicle servicing and maintenance |
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TLIC107C |
Drive vehicle |
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TLIC807C |
Drive coach/bus |
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Tourism Sales and Operations |
|
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SITTTSL001A |
Operate an online information system |
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SITTTSL002A |
Access and interpret product information |
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SITTTSL004A |
Source and provide Australian destination information and advice |
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SITTTSL005A |
Sell tourism products and services |
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Site guide at major city tourist attraction
SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments
SITTPPD005A Plan and develop interpretive activities
SITTTSL001A Operate an online information system
SITXLAN4__B Conduct complex workplace oral communication in a language other than English
Winery guide
SITHFAB325A Provide specialised advice on Australian wines
SITHFAB222A Conduct a product tasting for alcoholic beverages
SIRXSLS002A Advise on products and services
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
Nature -based site guide
SITTGDE008A Research and share general information on Australian Indigenous cultures
SITTGDE010A Prepare specialised interpretive content on flora, fauna and landscape
SITTPPD005A Plan and develop interpretive activities
SITTTSL001A Operate an online information system
