Qualification details

SIT30507 - Certificate III in Tourism (Guiding) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT30512 - Certificate III in GuidingReplaces and is equivalent to SIT30507 Certificate III in Tourism (Guiding). Intent of the qualification remains unchanged. Title of qualification simplified. Total number of units reduced by one. Core units reduced by 1 - SITTIND201A moved to electives. 17/Jan/2013
Is superseded by and equivalent to SIT30513 - Certificate III in GuidingThe SIT07 Tourism, Hospitality and Events Training Package and its component qualifications and units of competency were superseded by the release of the replacement SIT12 Tourism, Travel and Hospitality Training Package Version 1 on 18 January 2013. 17/Jan/2013
Supersedes THT30902 - Certificate III in Tourism (Guiding) 31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
HLTFA301B - Apply first aidApply first aid N/A
HLTFA302A - Provide first aid in remote situationProvide first aid in remote situation N/A
SIRXCCS001A - Apply point-of-sale handling proceduresApply point-of-sale handling procedures N/A
SIRXMER001A - Merchandise productsMerchandise products N/A
SIRXSLS001A - Sell products and servicesSell products and services N/A
SIRXSLS002A - Advise on products and servicesAdvise on products and services N/A
SITHFAB005A - Provide table service of alcoholic beveragesProvide table service of alcoholic beverages N/A
SITHFAB009A - Provide responsible service of alcoholProvide responsible service of alcohol N/A
SITHFAB222A - Conduct a product tasting for alcoholic beveragesConduct a product tasting for alcoholic beverages N/A
SITHFAB325A - Provide specialised advice on Australian winesProvide specialised advice on Australian wines N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451412 Tour Guide 
ASCO (occupation type) Identifier 6397-15 Tour Guide 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Maritime Operations,Road Transport,Tourism 
Taxonomy - Occupation N/A Tourism Deck Hand,Tourist Guide,On-board Marine Tourist Guide,Winery Guide,Coach Captain 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451412 Tour Guide 14/Dec/2009 
ASCO (occupation type) Identifier 6397-15 Tour Guide 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed guiding skills.

Work would be undertaken in the field where tourism products are delivered. The field includes any destination, local or regional area, tourist precinct, site or attraction.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for local tour operators, at cultural and heritage sites, and in marine and national parks or attractions. Guiding is an occupation that relies on a knowledge base and guides at this level may have a defined scope of knowledge that allows them to operate at particular destinations or sites. The depth of knowledge of a particular destination or site could however be substantial.

Possible job titles include:

  • tour guide
  • site guide
  • winery guide
  • nature-based site guide.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30507 Certificate III in Tourism  (Guiding )

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with tourism operator to determine specific needs of the customer group in order to deliver tailored information; interpreting verbal and written information on tour or activity requirements to ensure smooth logistical delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive tourism experience.

Teamwork 

Leading the tour or activity members as a team, providing instructions and building group cohesion; working with tourism operator as a team member and understanding own lead role in delivering the tour or activity and servicing the needs of group members; understanding the quality service goals of the tourism operator and working as a team member to deliver those goals.

Problem solving 

Anticipating problems that may arise with tour or activity logistics; mitigating problems by making acceptable adjustments to the tour or activity that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during the tour or activity, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to tour or activity delivery problems.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in delivering the tour or activity; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure smooth tour or activity delivery; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the tourism operator.

Planning and organising 

Collecting, analysing and organising customer and product information to allow for smooth logistical delivery of the tour or activity; collecting, analysing and selecting appropriate guiding information to meet the needs of the specific customer group, pacing the delivery of tour logistics and information to meet the operational and customer service requirements; participating in continuous improvement by reporting success or deficiencies of the tour or activity being delivered.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in delivering tours or activities; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering tours or activities; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of tour or activity participants.

Learning 

Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the guiding knowledge required; sharing information with colleagues.

Technology 

Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver tours or activities, e.g. computer systems to prepare tour or activity participant information, microphones, props, recreational and entertainment equipment.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Tourism (Guiding), 14 units must be completed:

  • all 10 core units
  • 4 elective units:
  • a minimum of 2 elective units must be selected from the list below
  • the remaining 2 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXOHS001B

Follow health, safety and security procedures

SITXOHS003B

Identify hazards, and assess and control safety risks

SITTIND001B

Develop and update tourism industry knowledge

SITTGDE001B

Work as a guide

SITTGDE006A

Prepare and present tour commentaries or activities

SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

SITTGDE004A

Lead tour groups

HLTFA301B

Apply first aid

ELECTIVE UNITS 

Client and Customer Service 

SIRXCCS001A

Apply point-of-sale handling procedures

Environmental Sustainability 

SITXENV002A

Implement and monitor environmentally sustainable work practices

Finance 

SITXFIN001A

Process financial transactions

First Aid 

HLTFA302A

Provide first aid in remote situation

Food and Beverage 

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB325A

Provide specialised advice on Australian wines

Guiding 

SITTGDE002A

Provide arrival and departure assistance

SITTGDE008A

Research and share general information on Australian Indigenous cultures

SITTGDE009A

Interpret aspects of local Australian Indigenous culture

SITTGDE010A

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE011A

Prepare specialised interpretive content on marine environments

SITTGDE012A

Prepare specialised interpretive content on cultural and heritage environments

Human Resource Management 

SITXHRM001A

Coach others in job skills

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN4__A

Conduct complex workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

SITXLAN6__A

Read and write workplace documents in a language other than English

Merchandising 

SIRXMER001A

Merchandise products

Planning and Product Development 

SITTPPD005A

Plan and develop interpretive activities

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tour Operations 

SITTTOP002A

Load touring equipment and conduct pre-departure checks

SITTTOP003B

Operate and maintain a 4WD tour vehicle

SITTTOP004B

Set up and operate a camp site

SITTTOP005A

Provide camp site catering

TLIB307C

Carry out vehicle servicing and maintenance

TLIC107C

Drive vehicle

TLIC807C

Drive coach/bus

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Site guide at major city tourist attraction 

SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments

SITTPPD005A Plan and develop interpretive activities

SITTTSL001A Operate an online information system

SITXLAN4__B Conduct complex workplace oral communication in a language other than English

Winery guide 

SITHFAB325A Provide specialised advice on Australian wines

SITHFAB222A Conduct a product tasting for alcoholic beverages

SIRXSLS002A Advise on products and services

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

Nature -based site guide 

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITTGDE010A Prepare specialised interpretive content on flora, fauna and landscape

SITTPPD005A Plan and develop interpretive activities

SITTTSL001A Operate an online information system

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