Qualification details

SIT30407 - Certificate III in Tourism (Visitor Information Services) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from SIT07 Tourism, Hospitality and Events Training Package17/Jan/2013
Supersedes and is equivalent to THT30602 - Certificate III in Tourism (Visitor Information Services)31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU302A - Create electronic presentationsCreate electronic presentations N/A
BSBITU305A - Conduct online transactionsConduct online transactions N/A
BSBITU306A - Design and produce business documentsDesign and produce business documents N/A
BSBITU309A - Produce desktop published documentsProduce desktop published documents N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451611 Tourist Information Officer 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Visitor Information Officer,Booking Agent 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451611 Tourist Information Officer 14/Dec/2009 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales and operational skills.

Work would be undertaken in a visitor information centre where information is provided and where some planning of customer's travel and touring arrangements may take place. Centres can be stand-alone shopfront and office environments or can be attached to another facility, such as a winery or coffee shop.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in the visitor information sector of the tourism industry or for destination marketing companies who fulfil dual information and sales functions for particular tourism destinations.

Possible job titles include:

  • information officer
  • booking agent
  • sales consultant.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30407 Certificate III in Tourism  (Visitor Information Services )

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues, customers and tourism product suppliers to provide local or regional visitor information; interpreting verbal and written information on tourism product conditions; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers and suppliers to ensure a positive tourism experience.

Teamwork 

Working as a team member, giving and receiving instructions and understanding own lead role in servicing information needs of the visitor and selling local or regional tourism products; supporting other team members in their role in providing quality information delivery and sales service; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of visitors to the local area or region.

Problem solving 

Anticipating problems that may arise with the customer's local or regional tourism experience; mitigating problems by providing tailored information that meets customer needs; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors and local tourism operators in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or supplier problems associated with the visitor's local or regional tourism experience.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in making tourism product sales, and providing local or regional information that meets or exceeds customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the visitor information centre.

Planning and organising 

Collecting, analysing and organising customer, product and supplier information to allow for efficient provision of tailored local or regional tourism information and effective selling and booking coordination; setting timelines, organising own work flow and using appropriate predetermined policies and procedures to guide the information provision, selling and booking processes.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in providing visitor information and selling tourism products; knowing own job role and responsibilities in providing visitor information, selling and coordinating bookings for tourism products; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively servicing the information and booking needs of visitor information centre customers.

Learning 

Knowing the structure of, networks within and sources of new information on the local or regional tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services and local tourism operators.

Technology 

Understanding the operating capability of, selecting and using computer systems, software and information networks that assist in providing visitor information, selling and coordinating bookings for local or regional tourism products.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Tourism (Visitor Information Services), 18 units must be completed:

  • all 13 core units
  • 5 elective units:
  • a minimum of 3 elective units must be selected from the list below
  • the remaining 2 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITXADM001A

Perform office procedures

SITXCCS001B

Provide visitor information

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXCOM004A

Communicate on the telephone

SITXOHS001B

Follow health, safety and security procedures

SITTIND001B

Develop and update tourism industry knowledge

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

BSBWOR204A

Use business technology

BSBITU306A

Design and produce business documents

ELECTIVE UNITS 

Administration 

SITXADM003A

Write business documents

Client and Customer Service 

SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM005A

Make presentations

SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management 

BSBITU309A

Produce desktop published documents

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU102A

Develop keyboard skills

BSBITU203A

Communicate electronically

E-Business 

BSBITU305A

Conduct online transactions

BSBEBU401A

Review and maintain a website

BSBCUS401A

Coordinate implementation of customer service strategies

Environmental Sustainability 

SITXENV002A

Implement and monitor environmentally sustainable work practices

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

BSBFIA303A

Process accounts payable and receivable

Food and Beverage 

SITHFAB003A

Serve food and beverage to customers

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB222A

Conduct a product tasting for alcoholic beverages

Human Resource Management 

SITXHRM001A

Coach others in job skills

Inventory 

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety 

SITXOHS003B

Identify hazards, and assess and control safety risks

Marketing and Public Relations 

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR002A

Create a promotional display or stand

SITXMPR004A

Coordinate marketing activities

Merchandising 

SIRXMER001A

Merchandise products

Planning and Product Development 

SITTPPD002A

Research tourism data

SITTPPD003B

Source and package tourism products

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tourism Sales and Operations 

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

SITTTSL011A

Maintain a product inventory

Venue and Facility Operations 

SITTVAF002A

Provide a briefing or scripted commentary

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Information officer 

SIRXMER001A Merchandise products

SIRXSLS001A Sell products and services

SITTTSL009B Process travel-related documentation

SITXFIN001A Process financial transactions

SITXMPR002A Create a promotional display or stand

Booking agent or sales consultant 

SITTTSL006B Prepare quotations

SITTTSL008B Book and coordinate supplier services

SITTTSL009B Process travel-related documentation

SITTTSL010B Control reservations or operations using a computerised system

SITXFIN002A Maintain financial records

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