Qualification details

SIT30307 - Certificate III in Tourism (Tour Wholesaling) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from SIT07 Tourism, Hospitality and Events Training Package17/Jan/2013
Supersedes THT30502 - Certificate III in Tourism (Tour Wholesaling)31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA302A - Process payrollProcess payroll N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITA401A - Design databasesDesign databases N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU302A - Create electronic presentationsCreate electronic presentations N/A
BSBITU305A - Conduct online transactionsConduct online transactions N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451600 Tourism And Travel Advisers 
ASCO (occupation type) Identifier 6397-11 Travel Agent 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Inbound Tour Co-ordinator,Wholesale Travel Consultant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451600 Tourism And Travel Advisers 14/Dec/2009 
ASCO (occupation type) Identifier 6397-11 Travel Agent 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales and operational skills.

Work would be undertaken in an office environment where the planning and sale of wholesale tourism products and services takes place. Some tour wholesaling personnel undertake guiding functions which would be undertaken in the field where tourism products are delivered.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in the tour wholesaling sector, covering all types of wholesalers, including inbound tour operators and outbound tour wholesalers.

Possible job titles include:

  • operations consultant
  • wholesale consultant
  • wholesale groups consultant
  • wholesale international consultant
  • reservations consultant
  • reservations sales agent
  • call centre sales agent
  • inbound tour coordinator
  • inbound travel consultant
  • inbound groups consultant
  • tour controller
  • tour finaliser
  • incentive coordinator
  • tour consultant
  • account manager.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30307 Certificate III in Tourism  (Tour Wholesaling )

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues and tourism agents to plan the customer's travel itinerary; interpreting verbal and written information on tourism suppliers' product conditions; determining and interpreting product preferences to sell proactively and persuasively to the agent and their customers; empathising and negotiating acceptable solutions to agent problems and complaints; providing clear and accurate verbal and written information to agents and suppliers to ensure a positive tourism experience.

Teamwork 

Working as a team member, giving and receiving clear operational instructions to and from other departments, and understanding own lead role in selling tourism products and servicing customer needs via their agent; supporting other departments in their role in providing quality tourism sales and service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers.

Problem solving 

Anticipating problems that may arise with the brochured or independently planned travel itinerary; mitigating problems by planning and booking appropriate travel itineraries that adhere to suppler conditions and agent requests; identifying and clarifying the extent of problems and requesting assistance from team members, other departments, supervisors and suppliers in solving operational or agent service issues; using predetermined policies and procedures to guide solutions to agent or supplier problems associated with the sale of wholesale tourism products.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in making wholesale tourism product sales, in coordinating own operational activities and providing service that meets or exceeds the agent's expectations; identifying and discussing better ways to coordinate wholesale tourism sales and operational activities.

Planning and organising 

Collecting, analysing and organising agent and customer, product and supplier information to allow for effective selling and efficient coordination of tourism product bookings; setting timelines, organising own work flow and using appropriate predetermined policies and procedures to guide the selling, quotation, booking and documentation process.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in selling tourism products; knowing own job role and responsibilities in selling and coordinating bookings for wholesale tourism products; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively servicing the needs of retail travel agents and their customers.

Learning 

Knowing the structure of, networks within and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services, suppliers and distribution agents.

Technology 

Understanding the operating capability of, selecting and using computer systems, software and information networks that assist in selling and coordinating bookings for wholesale tourism products.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Tourism (Tour Wholesaling), 19 units must be completed:

  • all 16 core units

plus

  • 3 elective units:
  • a minimum of 2 elective units must be selected from the list below
  • the remaining elective unit may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITTIND001B

Develop and update tourism industry knowledge

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

SITXADM001A

Perform office procedures

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXCOM004A

Communicate on the telephone

SITXOHS001B

Follow health, safety and security procedures

BSBWOR204A

Use business technology

BSBITU306A

Design and produce business documents

Plus

SITTTSL003A

Source and provide international destination information and advice

Or

SITTTSL004A

Source and provide Australian destination information and advice

ELECTIVE UNITS 

Administration 

SITXADM002A

Source and present information

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM005A

Make presentations

SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management 

BSBITU309A

Produce desktop published documents

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITA401A

Design databases

BSBITU402A

Develop and use complex spreadsheets

BSBITU102A

Develop keyboard skills

BSBITU203A

Communicate electronically

E-Business 

BSBITU305A

Conduct online transactions

BSBEBU401A

Review and maintain a website

BSBCUS401A

Coordinate implementation of customer service strategies

Environmental Sustainability 

SITXENV002A

Implement and monitor environmentally sustainable work practices

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

BSBFIA302A

Process payroll

BSBFIA303A

Process accounts payable and receivable

Human Resource Management 

SITXHRM001A

Coach others in job skills

Guiding 

SITTGDE002A

Provide arrival and departure assistance

SITTGDE004A

Lead tour groups

SITTGDE006A

Prepare and present tour commentaries or activities

SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Marketing and Public Relations 

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR002A

Create a promotional display or stand

SITXMPR003A

Plan and implement sales activities

SITXMPR004A

Coordinate marketing activities

Occupational Health and Safety 

SITXOHS003B

Identify hazards, and assess and control safety risks

Planning and Product Development 

SITTPPD002A

Research tourism data

SITTPPD003B

Source and package tourism products

Tourism Sales and Operations 

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL007B

Receive and process reservations

SITTTSL009B

Process travel-related documentation

SITTTSL011A

Maintain a product inventory

SITTTSL012B

Construct domestic airfares

SITTTSL013B

Construct normal international airfares

SITTTSL014B

Construct promotional international airfares

SITTTSL015B

Construct advanced international airfares

SITTTSL016B

Administer billing and settlement plan

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Reservations sales agent 

SITTTSL007B Receive and process reservations

SITTTSL009B Process travel-related documentation

SITXFIN002A Maintain financial records

Inbound tour coordinator 

SITTPPD003B Source and package tourism products

SITTTSL009B Process travel-related documentation

SITXLAN5__A Read and write workplace information in a language other than English

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