Modification History
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Release |
Comments |
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Release 2 |
Release 2 Supersedes and is equivalent to Release 1, minor correction to metadata. |
Qualification Description
This qualification reflects the role of individuals who use a range of travel sales, technical and operational skills to coordinate travel services. Using discretion and judgement and a knowledge of the industry, they work with some independence or under limited supervision to plan and book travel, using policies and procedures to guide work activities.
This qualification provides a pathway to work in the travel or tour wholesale sector for employers that specialise in leisure or corporate travel, event travel management, online travel agents and aggregators.
Work could be undertaken in an office, shopfront or online or mobile environment.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
17 units must be completed:
- 12 core units
- 5 elective units, consisting of:
- 3 units from the list below
- 2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
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Core units |
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SITTIND003 |
Source and use information on the tourism and travel industry |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL002 |
Provide advice on international destinations |
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SITTTVL003 |
Provide advice on Australian destinations |
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SITTTVL004 |
Sell tourism products or services |
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SITTTVL005 |
Prepare customer quotations |
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SITTTVL006 |
Book tourism products and process documentation |
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SITTTVL007 |
Use a computerised reservations or operations system |
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SITTTVL009 |
Construct international airfares |
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SITXCCS014 |
Provide service to customers |
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SITXCOM007 |
Show social and cultural sensitivity |
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SITXWHS005 |
Participate in safe work practices |
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Elective units |
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Communication and Teamwork |
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BSBTWK401 |
Build and maintain business relationships |
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BSBTWK201 |
Work effectively with others |
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SITXCOM006 |
Source and present information |
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Computer Operations and ICT Management |
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BSBTEC301 |
Design and produce business documents |
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BSBTEC302 |
Design and produce spreadsheets |
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BSBXCS302 |
Identify and report online security threats |
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BSBXCS402 |
Promote workplace cyber security awareness and best practices |
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E-Business |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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SIRXOSM003* |
Use social media and online tools |
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Environmental Sustainability |
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BSBSUS211 |
Participate in sustainable work practices |
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Finance |
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BSBFIN302 |
Maintain financial records |
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SITXFIN007 |
Process financial transactions |
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Human Resource Management |
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SITXHRM007 |
Coach others in job skills |
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Marketing and Public Relations |
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SITXMPR010 |
Create a promotional display or stand |
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Travel Sales and Operations |
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SITTTVL008 |
Source airfares and issue tickets for domestic flights |
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SITTTVL010* |
Construct advanced international airfares |
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SITTTVL011 |
Provide specialist advice on cruises |
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Work Health and Safety |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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SITXWHS006 |
Identify hazards, assess and control safety risks |
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Qualification Mapping Information
Supersedes and is not equivalent to SIT30216 Certificate III in Travel.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
