Modification History
Not applicable.
Qualification Description
This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.
Work could be undertaken in an office, shopfront, or online or mobile environment.
Possible job titles include:
- call centre sales agent
- corporate consultant
- cruise consultant
- customer service agent
- domestic travel consultant
- incentive coordinator
- international travel consultant
- mobile travel consultant
- online travel consultant
- reservations sales agent
- wholesale consultant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
17 units must be completed:
- 14 core units
- 3 elective units, consisting of:
- 1 unit from the list below
- 2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
|
|
SITTIND001 |
Source and use information on the tourism and travel industry |
|
SITTTSL002 |
Access and interpret product information |
|
SITTTSL003 |
Provide advice on international destinations |
|
SITTTSL004 |
Provide advice on Australian destinations |
|
SITTTSL005 |
Sell tourism products and services |
|
SITTTSL006 |
Prepare quotations |
|
SITTTSL008 |
Book supplier products and services |
|
SITTTSL009 |
Process travel-related documentation |
|
SITTTSL010 |
Use a computerised reservations or operations system |
|
SITTTSL012 |
Construct normal international airfares |
|
SITTTSL013 |
Construct promotional international airfares |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS001 |
Participate in safe work practices |
|
Elective units |
|
|
Communication and Teamwork |
|
|
BSBREL402 |
Build client relationships and business networks |
|
BSBWOR203 |
Work effectively with others |
|
Computer Operations and ICT Management |
|
|
BSBITU202 |
Create and use spreadsheets |
|
BSBITU301 |
Create and use databases |
|
BSBITU306 |
Design and produce business documents |
|
BSBWOR204 |
Use business technology |
|
E-Business |
|
|
SITXEBS001 |
Use social media in a business |
|
Environmental Sustainability |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
Finance |
|
|
BSBFIA301 |
Maintain financial records |
|
SITXFIN001 |
Process financial transactions |
|
Human Resource Management |
|
|
SITXHRM001 |
Coach others in job skills |
|
Languages other than English |
|
|
SITXLAN001 |
Conduct basic oral communication in a language other than English |
|
SITXLAN002 |
Conduct routine oral communication in a language other than English |
|
Tourism Sales and Operations |
|
|
SITTTSL007 |
Process reservations |
|
SITTTSL011 |
Source airfares for domestic flights |
|
SITTTSL014 |
Construct advanced international airfares |
|
SITTTSL015 |
Administer billing and settlement plans |
|
SITTTSL016 |
Provide specialist advice on cruises |
|
Work Health and Safety |
|
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
Qualification Mapping Information
SIT31312 Certificate III in Travel
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
