Qualification details

SIT30216 - Certificate III in Travel (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 03/Mar/2016

Usage recommendation:
Supersedes and is equivalent to SIT31312 - Certificate III in Travel• Equivalent 02/Mar/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBFIA301 - Maintain financial recordsMaintain financial records Elective
BSBITU202 - Create and use spreadsheetsCreate and use spreadsheets Elective
BSBITU301 - Create and use databasesCreate and use databases Elective
BSBITU306 - Design and produce business documentsDesign and produce business documents Elective
BSBREL402 - Build client relationships and business networksBuild client relationships and business networks Elective
BSBSUS201 - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practices Elective
BSBWOR203 - Work effectively with othersWork effectively with others Elective
BSBWOR204 - Use business technologyUse business technology Elective
SITTIND001 - Source and use information on the tourism and travel industrySource and use information on the tourism and travel industry Core
SITTTSL002 - Access and interpret product informationAccess and interpret product information Core
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 33


SchemeCodeClassification value
ANZSCO Identifier 451612 Travel Consultant 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Customer Service Officer,Travel Consultant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451612 Travel Consultant 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 09/Aug/2016 
Qualification/Course Level of Education Identifier 514 Certificate III 03/Mar/2016 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.

Work could be undertaken in an office, shopfront, or online or mobile environment.

Possible job titles include:

  • call centre sales agent
  • corporate consultant
  • cruise consultant
  • customer service agent
  • domestic travel consultant
  • incentive coordinator
  • international travel consultant
  • mobile travel consultant
  • online travel consultant
  • reservations sales agent
  • wholesale consultant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

17 units must be completed:

  • 14 core units
  • 3 elective units, consisting of:
  • 1 unit from the list below
  • 2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 


Source and use information on the tourism and travel industry


Access and interpret product information


Provide advice on international destinations


Provide advice on Australian destinations


Sell tourism products and services


Prepare quotations


Book supplier products and services


Process travel-related documentation


Use a computerised reservations or operations system


Construct normal international airfares


Construct promotional international airfares


Provide service to customers


Show social and cultural sensitivity


Participate in safe work practices

Elective units 

Communication and Teamwork 


Build client relationships and business networks


Work effectively with others

Computer Operations and ICT Management 


Create and use spreadsheets


Create and use databases


Design and produce business documents


Use business technology



Use social media in a business

Environmental Sustainability 


Participate in environmentally sustainable work practices



Maintain financial records


Process financial transactions

Human Resource Management 


Coach others in job skills

Languages other than English 


Conduct basic oral communication in a language other than English


Conduct routine oral communication in a language other than English

Tourism Sales and Operations 


Process reservations


Source airfares for domestic flights


Construct advanced international airfares


Administer billing and settlement plans


Provide specialist advice on cruises

Work Health and Safety 


Identify hazards, assess and control safety risks

Qualification Mapping Information

SIT31312 Certificate III in Travel


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components


- Qualification details
- Qualification components

Accredited courses

- Accredited course details


- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.