Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.
Work would be undertaken in a retail office or shopfront environment where the planning of customer's travel and touring arrangements takes place.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
Individuals with this qualification are able to work in the retail travel sector, covering all types of retailers, including those that cover or specialise in leisure, corporate, domestic and international sales. At this level, retail travel personnel can operate in domestic or international sales and this qualification allows for both.
Possible job titles include:
- travel consultant
- tour desk consultant
- international travel consultant
- leisure consultant
- corporate leisure consultant
- corporate consultant
- international corporate consultant
- online consultant
- mobile travel consultant.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT30207 Certificate III in Tourism (Retail Travel Sales )
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Communicating with colleagues, customers and tourism product suppliers to plan the customer's travel itinerary; interpreting verbal and written information on tourism product conditions; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers and suppliers to ensure a positive tourism experience. |
|
Teamwork |
Working as a team member, giving and receiving instructions and understanding own lead role in selling tourism products and servicing the needs of the retail travel customer; supporting other team members in their role in providing quality sales and service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of retail travel customers. |
|
Problem solving |
Anticipating problems that may arise with the customer's travel arrangements; mitigating problems by planning and booking appropriate travel itineraries that adhere to suppler conditions and customer requests; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors and suppliers in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or supplier problems associated with the sale of retail travel products. |
|
Initiative and enterprise |
Showing independence and initiative required to take a lead role in making travel sales and providing service that meets or exceeds customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the retail travel agency. |
|
Planning and organising |
Collecting, analysing and organising customer, product and supplier information to allow for effective selling and efficient coordination of tourism product bookings; setting timelines, organising own work flow and using appropriate predetermined policies and procedures to guide the selling and booking processes. |
|
Self-management |
Understanding and complying with the legal responsibilities that apply to own role in selling tourism products; knowing own job role and responsibilities in selling and coordinating bookings for tourism products; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively servicing the sales needs of retail travel customers. |
|
Learning |
Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services and suppliers. |
|
Technology |
Understanding the operating capability of, selecting and using computer systems, software and information networks that assist in selling and coordinating bookings for tourism products. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate III in Tourism (Retail Travel Sales), 22 units must be completed:
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
|
CORE UNITS |
|
|
SITTIND001B |
Develop and update tourism industry knowledge |
|
SITTTSL001A |
Operate an online information system |
|
SITTTSL002A |
Access and interpret product information |
|
SITTTSL003A |
Source and provide international destination information and advice |
|
SITTTSL004A |
Source and provide Australian destination information and advice |
|
SITTTSL005A |
Sell tourism products and services |
|
SITTTSL006B |
Prepare quotations |
|
SITTTSL008B |
Book and coordinate supplier services |
|
SITTTSL009B |
Process travel-related documentation |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
SITTTSL013B |
Construct normal international airfares |
|
SITTTSL014B |
Construct promotional international airfares |
|
SITXCOM001A |
Work with colleagues and customers |
|
SITXCOM002A |
Work in a socially diverse environment |
|
SITXOHS001B |
Follow health, safety and security procedures |
|
GENERAL ELECTIVE UNITS |
|
|
Administration |
|
|
SITXADM001A |
Perform office procedures |
|
Communication and Teamwork |
|
|
SITXCOM003A |
Deal with conflict situations |
|
SITXCOM004A |
Communicate on the telephone |
|
SITXCOM005A |
Make presentations |
|
Computer Operations and ICT Management |
|
|
BSBITU309A |
Produce desktop published documents |
|
BSBITU301A |
Create and use databases |
|
BSBITU302A |
Create electronic presentations |
|
BSBITA401A |
Design databases |
|
BSBITU102A |
Develop keyboard skills |
|
BSBITU203A |
Communicate electronically |
|
BSBITU306A |
Design and produce business documents |
|
BSBWOR204A |
Use business technology |
|
E-Business |
|
|
BSBITU305A |
Conduct online transactions |
|
BSBEBU401A |
Review and maintain a website |
|
BSBCUS401A |
Coordinate implementation of customer service strategies |
|
Environmental Sustainability |
|
|
SITXENV002A |
Implement and monitor environmentally sustainable work practices |
|
Events |
|
|
SITXEVT001B |
Develop and update event industry knowledge |
|
SITXEVT002B |
Provide event staging support |
|
SITXEVT003B |
Process and monitor event registrations |
|
SITXEVT004B |
Coordinate on-site event registrations |
|
Finance |
|
|
SITXFIN001A |
Process financial transactions |
|
SITXFIN002A |
Maintain financial records |
|
SITXFIN003A |
Interpret financial information |
|
BSBFIA303A |
Process accounts payable and receivable |
|
Human Resource Management |
|
|
SITXHRM001A |
Coach others in job skills |
|
Languages other than English |
|
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
|
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
|
SITXLAN3__A |
Conduct workplace oral communication in a language other than English |
|
SITXLAN5__A |
Read and write workplace information in a language other than English |
|
Marketing and Public Relations |
|
|
SITXMPR001A |
Coordinate production of brochures and marketing materials |
|
SITXMPR002A |
Create a promotional display or stand |
|
SITXMPR004A |
Coordinate marketing activities |
|
Occupational Health and Safety |
|
|
SITXOHS003B |
Identify hazards, and assess and control safety risks |
|
Planning and Product Development |
|
|
SITTPPD002A |
Research tourism data |
|
SITTPPD003B |
Source and package tourism products |
|
Tourism Sales and Operations |
|
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL011A |
Maintain a product inventory |
|
SITTTSL012B |
Construct domestic airfares |
|
SITTTSL015B |
Construct advanced international airfares |
|
SITTTSL016B |
Administer billing and settlement plan |
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
International travel consultant - corporate , leisure mobile or online
BSBITU301A Create and use databases
SITTTSL003A Source and provide international destination information and advice
SITTTSL013B Construct normal international airfares
SITTTSL014B Construct promotional international airfares
SITTTSL016B Administer billing and settlement plan
SITXFIN002A Maintain financial records
