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Qualification details

SIT30207 - Certificate III in Tourism (Retail Travel Sales) (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT30212 - Certificate III in TravelNSSC endorsement of the change to the SIT30207 qualification title to Certificate III in Travel, generating an update in the code to SIT30212. No change in qualification structure. 30/Apr/2012
Supersedes THT30202 - Certificate III in Tourism (Retail Travel Sales) 31/Dec/2010
Supersedes THT30302 - Certificate III in Tourism (International Retail Travel Sales) 31/Dec/2010

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 01/Jan/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITA401A - Design databasesDesign databases N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU302A - Create electronic presentationsCreate electronic presentations N/A
BSBITU305A - Conduct online transactionsConduct online transactions N/A
BSBITU306A - Design and produce business documentsDesign and produce business documents N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451612 Travel Consultant 
ASCO (occupation type) Identifier 6397-11 Travel Agent 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Travel Consultant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451612 Travel Consultant 14/Dec/2009 
ASCO (occupation type) Identifier 6397-11 Travel Agent 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.

Work would be undertaken in a retail office or shopfront environment where the planning of customer's travel and touring arrangements takes place.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in the retail travel sector, covering all types of retailers, including those that cover or specialise in leisure, corporate, domestic and international sales. At this level, retail travel personnel can operate in domestic or international sales and this qualification allows for both.

Possible job titles include:

  • travel consultant
  • tour desk consultant
  • international travel consultant
  • leisure consultant
  • corporate leisure consultant
  • corporate consultant
  • international corporate consultant
  • online consultant
  • mobile travel consultant.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30207 Certificate III in Tourism  (Retail Travel Sales )

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues, customers and tourism product suppliers to plan the customer's travel itinerary; interpreting verbal and written information on tourism product conditions; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers and suppliers to ensure a positive tourism experience.

Teamwork 

Working as a team member, giving and receiving instructions and understanding own lead role in selling tourism products and servicing the needs of the retail travel customer; supporting other team members in their role in providing quality sales and service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of retail travel customers.

Problem solving 

Anticipating problems that may arise with the customer's travel arrangements; mitigating problems by planning and booking appropriate travel itineraries that adhere to suppler conditions and customer requests; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors and suppliers in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or supplier problems associated with the sale of retail travel products.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in making travel sales and providing service that meets or exceeds customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the retail travel agency.

Planning and organising 

Collecting, analysing and organising customer, product and supplier information to allow for effective selling and efficient coordination of tourism product bookings; setting timelines, organising own work flow and using appropriate predetermined policies and procedures to guide the selling and booking processes.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in selling tourism products; knowing own job role and responsibilities in selling and coordinating bookings for tourism products; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively servicing the sales needs of retail travel customers.

Learning 

Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services and suppliers.

Technology 

Understanding the operating capability of, selecting and using computer systems, software and information networks that assist in selling and coordinating bookings for tourism products.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Tourism (Retail Travel Sales), 22 units must be completed:

  • all 15 core units
  • 7 elective units:
  • a minimum of 3 elective units must be selected from the general electives listed below
  • the remaining elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITTIND001B

Develop and update tourism industry knowledge

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

SITTTSL013B

Construct normal international airfares

SITTTSL014B

Construct promotional international airfares

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXOHS001B

Follow health, safety and security procedures

GENERAL ELECTIVE UNITS 

Administration 

SITXADM001A

Perform office procedures

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

SITXCOM005A

Make presentations

Computer Operations and ICT Management 

BSBITU309A

Produce desktop published documents

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITA401A

Design databases

BSBITU102A

Develop keyboard skills

BSBITU203A

Communicate electronically

BSBITU306A

Design and produce business documents

BSBWOR204A

Use business technology

E-Business 

BSBITU305A

Conduct online transactions

BSBEBU401A

Review and maintain a website

BSBCUS401A

Coordinate implementation of customer service strategies

Environmental Sustainability 

SITXENV002A

Implement and monitor environmentally sustainable work practices

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

BSBFIA303A

Process accounts payable and receivable

Human Resource Management 

SITXHRM001A

Coach others in job skills

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Marketing and Public Relations 

SITXMPR001A

Coordinate production of brochures and marketing materials

SITXMPR002A

Create a promotional display or stand

SITXMPR004A

Coordinate marketing activities

Occupational Health and Safety 

SITXOHS003B

Identify hazards, and assess and control safety risks

Planning and Product Development 

SITTPPD002A

Research tourism data

SITTPPD003B

Source and package tourism products

Tourism Sales and Operations 

SITTTSL007B

Receive and process reservations

SITTTSL011A

Maintain a product inventory

SITTTSL012B

Construct domestic airfares

SITTTSL015B

Construct advanced international airfares

SITTTSL016B

Administer billing and settlement plan

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

International travel consultant  - corporate , leisure mobile or online 

BSBITU301A Create and use databases

SITTTSL003A Source and provide international destination information and advice

SITTTSL013B Construct normal international airfares

SITTTSL014B Construct promotional international airfares

SITTTSL016B Administer billing and settlement plan

SITXFIN002A Maintain financial records