Modification History
Not applicable.
Qualification Description
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
15 units must be completed:
- 4 core units
- 11 elective units, consisting of:
- 5 units from Group A
- OR
- 6 units from Group B
- OR
- at least 3 units from Group C
- OR
- 6 units from Group D
The remaining units may be selected from any elective group below, elsewhere in the SIT Training Package, or any current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of the Certificate III in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
Packaging for specialisations:
At least three units from Group C must be selected for award of the Certificate III in Tourism (Marine Tourism).
At least six units from Group D must be selected for award of the Certificate III in Tourism (Holiday Parks and Resorts), one of which must be SITTIND004 Source and use information on the holiday park and resort industry.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
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Core units |
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SITTIND003 |
Source and use information on the tourism and travel industry |
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SITXCCS014 |
Provide service to customers |
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SITXCOM007 |
Show social and cultural sensitivity |
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SITXWHS005 |
Participate in safe work practices |
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Elective units |
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Group A - Tourism Operations |
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SITTTOP006 |
Load touring equipment and supplies |
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SITTTOP007* |
Provide outdoor catering |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL003 |
Provide advice on Australian destinations |
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SITTTVL004 |
Sell tourism products or services |
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SITTTVL005 |
Prepare customer quotations |
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SITTTVL006 |
Book tourism products and process documentation |
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SITTTVL007 |
Use a computerised reservations or operations system |
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SITXCCS010 |
Provide visitor information |
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Group B - Tourism Delivery |
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CPPSEC2110 |
Monitor and control individual and crowd behaviour to maintain security |
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SITTGDE013 |
Interpret aspects of local Australian Indigenous culture |
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SITTGDE016 |
Lead tour groups |
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SITTGDE017 |
Prepare and present tour commentaries or activities |
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SITTGDE018 |
Develop and maintain the general and regional knowledge required by guides |
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SITTGDE019 |
Research and share information on Australian Indigenous cultures |
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SITTGDE020 |
Prepare specialised interpretive content on flora, fauna and landscape |
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SITTGDE021 |
Prepare specialised interpretive content on marine environments |
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SITTGDE022 |
Prepare specialised interpretive content on cultural and heritage environments |
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SITXCCS009 |
Provide customer information and assistance |
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SITXCCS010 |
Provide visitor information |
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SITXCCS012 |
Provide lost and found services |
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SITXCOM008 |
Provide a briefing or scripted commentary |
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SITTVAF006 |
Load and unload a ride |
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SITTVAF007 |
Operate a ride location |
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SITTVAF008 |
Operate a games location |
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SITXWHS006 |
Identify hazards, assess and control safety risks |
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TLIC0023 |
Operate four wheel drive vehicle |
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TLIC1051 |
Operate commercial vehicle |
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TLIC3042 |
Operate coach/bus |
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Group C - Marine Tourism |
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MARF027 |
Apply basic survival skills in the event of vessel abandonment |
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MARF043 |
Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) |
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SISOSCB001 |
SCUBA dive in open water to a maximum depth of 18 metres |
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SISOSCB006 |
Perform diver rescues |
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SISOSCB010 |
Lead SCUBA diving activities |
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SITTGDE017 |
Prepare and present tour commentaries or activities |
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SITTGDE021 |
Prepare specialised interpretive content on marine environments |
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Group D – Holiday Parks and Resorts |
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AHCIRG338 |
Troubleshoot irrigation systems |
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AHCLSC207 |
Construct low-profile timber or modular retaining walls |
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AHCLSC209 |
Lay paving |
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AHCLSC311 |
Set out site for construction works |
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AHCLSC317 |
Construct landscape features using concrete |
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AHCPGD209 |
Prune shrubs and small trees |
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AHCPGD308 |
Plan and maintain plant displays |
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CPPCLO3100 |
Maintain cleaning storage areas |
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CPPCLO3101 |
Clean carpeted floors |
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CPPCLO3102 |
Clean hard floors |
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CPPCLO3103 |
Clean and maintain amenities |
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CPPCLO3105 |
Clean glass surfaces |
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CPPCLO3108 |
Clean window coverings |
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CPPCLO3111 |
Clean rooms, furniture and fittings |
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CPPCLO3112 |
Clean walls, ceilings and fittings |
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RIISAM203E |
Use hand and power tools |
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RIISAM204E |
Operate small plant and equipment |
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SIFCBGM001 |
Provide general grounds care |
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SIFCBGM002 |
Maintain property and structures |
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SISCAQU001 |
Test pool water quality |
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SISCAQU003 |
Maintain aquatic facility plant and equipment |
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SISCAQU004 |
Develop and implement pool water maintenance procedures |
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SITHACS009 |
Clean premises and equipment |
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SITHACS010 |
Provide housekeeping services to guests |
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SITHACS011 |
Prepare rooms for guests |
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SITHACS016 |
Provide accommodation reception services |
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SITTIND004 |
Source and use information on the holiday park and resort industry |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL004 |
Sell tourism products or services |
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SITTVAF009 |
Tow and site recreational vehicles |
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SITTVAF010 |
Fill LPG gas cylinders |
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SITXCCS017 |
Use a computerised booking system |
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SITXCCS018 |
Make bookings and process documentation |
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SITXCCS019 |
Prepare quotations |
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Group E - General electives |
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Administration |
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BSBPEF202 |
Plan and apply time management |
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Client and Customer Service, and Sales |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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SIRXPDK001 |
Advise on products and services |
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SIRXSLS001 |
Sell to the retail customer |
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SITXCRI003 |
Respond to a customer in crisis |
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Communication and Teamwork |
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BSBTWK201 |
Work effectively with others |
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SITXCOM006 |
Source and present information |
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SITXCOM009 |
Address protocol requirements |
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Computer Operations and ICT Management |
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BSBTEC201 |
Use business software applications |
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BSBTEC301 |
Design and produce business documents |
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BSBTEC302 |
Design and produce spreadsheets |
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E-Business |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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SIRXOSM003* |
Use social media and online tools |
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Environmental Sustainability |
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BSBSUS211 |
Participate in sustainable work practices |
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Events |
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SITEEVT021 |
Administer event registrations |
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SITEEVT022 |
Provide event production support |
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Finance |
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BSBFIN302 |
Maintain financial records |
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SITXFIN007 |
Process financial transactions |
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First Aid |
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HLTAID011 |
Provide First Aid |
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HLTAID013 |
Provide First Aid in remote or isolated site |
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Food and Beverage, Food Safety |
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SITHFAB021 |
Provide responsible service of alcohol |
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SITHFAB024* |
Prepare and serve non-alcoholic beverages |
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SITHFAB025* |
Prepare and serve espresso coffee |
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SITHFAB027* |
Serve food and beverage |
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SITHFAB029* |
Conduct a product tasting for alcoholic beverage |
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SITHIND005 |
Use hygienic practices for hospitality service |
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SITXFSA005 |
Use hygienic practices for food safety |
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Gaming |
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SITHGAM022 |
Provide responsible gambling services |
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SITHGAM023* |
Attend gaming machines |
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SITHGAM034* |
Attend casino gaming machines |
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Human Resource Management |
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SITXHRM007 |
Coach others in job skills |
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Inventory |
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SITXINV006* |
Receive, store and maintain stock |
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SITXINV007 |
Purchase goods |
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Languages other than English |
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SITXLAN007 |
Conduct basic oral communication in a language other than English |
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SITXLAN008 |
Conduct oral communication in a language other than English |
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Qualification Mapping Information
Supersedes and is not equivalent to SIT30116 Certificate III in Tourism.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
