^

 
 

Qualification details

SIT30122 - Certificate III in Tourism (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SIT30116 - Certificate III in TourismChanges to packaging rules, addition of holiday parks and resorts specialisation. Elective list updated. 09/Jun/2022

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 10/Jun/2022


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
SITHIND005 - Use hygienic practices for hospitality serviceUse hygienic practices for hospitality serviceCurrentElective
CPPCLO3111 - Clean rooms, furniture and fittingsClean rooms, furniture and fittingsCurrentElective
AHCIRG338 - Troubleshoot irrigation systemsTroubleshoot irrigation systemsCurrentElective
BSBPEF202 - Plan and apply time managementPlan and apply time managementCurrentElective
SITXWHS006 - Identify hazards, assess and control safety risksIdentify hazards, assess and control safety risksCurrentElective
SITHFAB021 - Provide responsible service of alcoholProvide responsible service of alcoholCurrentElective
SITXCOM006 - Source and present informationSource and present informationCurrentElective
BSBTWK201 - Work effectively with othersWork effectively with othersCurrentElective
SITHFAB024 - Prepare and serve non-alcoholic beveragesPrepare and serve non-alcoholic beveragesCurrentElective
SITXCCS010 - Provide visitor informationProvide visitor informationCurrentElective
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 104

Classifications

SchemeCodeClassification value
ANZSCO Identifier 451611 Tourist Information Officer 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Customer Service Officer,Inbound Tour Co-ordinator,Cellar Door Salesperson/Attendants,Indigenous Cultural Centre Guide,Theme Park Ride Operator,Adventure Tour Guide,Museum Attendant,Winery Guide,Booking Agent,Visitor Information Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451611 Tourist Information Officer 04/Aug/2022 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 04/Aug/2022 
Qualification/Course Level of Education Identifier 514 Certificate III 10/Jun/2022 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

  • 4 core units
  • 11 elective units, consisting of:
  • 5 units from Group A
  • OR
  • 6 units from Group B
  • OR
  • at least 3 units from Group C
  • OR
  • 6 units from Group D

The remaining units may be selected from any elective group below, elsewhere in the SIT Training Package, or any current Training Package or accredited course.

Any combination of electives that meets the above rules can be selected for the award of the Certificate III in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.

Packaging for specialisations: 

At least three units from Group C must be selected for award of the Certificate III in Tourism (Marine Tourism).

At least six units from Group D must be selected for award of the Certificate III in Tourism (Holiday Parks and Resorts), one of which must be SITTIND004 Source and use information on the holiday park and resort industry.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core units 

SITTIND003

Source and use information on the tourism and travel industry

SITXCCS014

Provide service to customers

SITXCOM007

Show social and cultural sensitivity

SITXWHS005

Participate in safe work practices

Elective units 

Group A - Tourism Operations 

SITTTOP006

Load touring equipment and supplies

SITTTOP007*

Provide outdoor catering

SITTTVL001

Access and interpret product information

SITTTVL003

Provide advice on Australian destinations

SITTTVL004

Sell tourism products or services

SITTTVL005

Prepare customer quotations

SITTTVL006

Book tourism products and process documentation

SITTTVL007

Use a computerised reservations or operations system

SITXCCS010

Provide visitor information

Group B - Tourism Delivery 

CPPSEC2110

Monitor and control individual and crowd behaviour to maintain security

SITTGDE013

Interpret aspects of local Australian Indigenous culture

SITTGDE016

Lead tour groups

SITTGDE017

Prepare and present tour commentaries or activities

SITTGDE018

Develop and maintain the general and regional knowledge required by guides

SITTGDE019

Research and share information on Australian Indigenous cultures

SITTGDE020

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE021

Prepare specialised interpretive content on marine environments

SITTGDE022

Prepare specialised interpretive content on cultural and heritage environments

SITXCCS009

Provide customer information and assistance

SITXCCS010

Provide visitor information

SITXCCS012

Provide lost and found services

SITXCOM008

Provide a briefing or scripted commentary

SITTVAF006

Load and unload a ride

SITTVAF007

Operate a ride location

SITTVAF008

Operate a games location

SITXWHS006

Identify hazards, assess and control safety risks

TLIC0023

Operate four wheel drive vehicle

TLIC1051

Operate commercial vehicle

TLIC3042

Operate coach/bus

Group C - Marine Tourism 

MARF027

Apply basic survival skills in the event of vessel abandonment

MARF043

Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)

SISOSCB001

SCUBA dive in open water to a maximum depth of 18 metres

SISOSCB006

Perform diver rescues

SISOSCB010

Lead SCUBA diving activities

SITTGDE017

Prepare and present tour commentaries or activities

SITTGDE021

Prepare specialised interpretive content on marine environments

Group D – Holiday Parks and Resorts 

AHCIRG338

Troubleshoot irrigation systems

AHCLSC207

Construct low-profile timber or modular retaining walls

AHCLSC209

Lay paving

AHCLSC311

Set out site for construction works

AHCLSC317

Construct landscape features using concrete

AHCPGD209

Prune shrubs and small trees

AHCPGD308

Plan and maintain plant displays

CPPCLO3100

Maintain cleaning storage areas

CPPCLO3101

Clean carpeted floors

CPPCLO3102

Clean hard floors

CPPCLO3103

Clean and maintain amenities

CPPCLO3105

Clean glass surfaces

CPPCLO3108

Clean window coverings

CPPCLO3111

Clean rooms, furniture and fittings

CPPCLO3112

Clean walls, ceilings and fittings

RIISAM203E

Use hand and power tools

RIISAM204E

Operate small plant and equipment

SIFCBGM001

Provide general grounds care

SIFCBGM002

Maintain property and structures

SISCAQU001

Test pool water quality

SISCAQU003

Maintain aquatic facility plant and equipment

SISCAQU004

Develop and implement pool water maintenance procedures

SITHACS009

Clean premises and equipment

SITHACS010

Provide housekeeping services to guests

SITHACS011

Prepare rooms for guests

SITHACS016

Provide accommodation reception services

SITTIND004

Source and use information on the holiday park and resort industry

SITTTVL001

Access and interpret product information

SITTTVL004

Sell tourism products or services

SITTVAF009

Tow and site recreational vehicles

SITTVAF010

Fill LPG gas cylinders

SITXCCS017

Use a computerised booking system

SITXCCS018

Make bookings and process documentation

SITXCCS019

Prepare quotations

Group E - General electives 

Administration 

BSBPEF202

Plan and apply time management

Client and Customer Service, and Sales 

SIRXCEG008

Manage disrespectful, aggressive or abusive customers

SIRXPDK001

Advise on products and services

SIRXSLS001

Sell to the retail customer

SITXCRI003

Respond to a customer in crisis

Communication and Teamwork 

BSBTWK201

Work effectively with others

SITXCOM006

Source and present information

SITXCOM009

Address protocol requirements

Computer Operations and ICT Management 

BSBTEC201

Use business software applications

BSBTEC301

Design and produce business documents

BSBTEC302

Design and produce spreadsheets

E-Business 

SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

SIRXOSM003*

Use social media and online tools

Environmental Sustainability 

BSBSUS211

Participate in sustainable work practices

Events 

SITEEVT021

Administer event registrations

SITEEVT022

Provide event production support

Finance 

BSBFIN302

Maintain financial records

SITXFIN007

Process financial transactions

First Aid 

HLTAID011

Provide First Aid

HLTAID013

Provide First Aid in remote or isolated site

Food and Beverage, Food Safety 

SITHFAB021

Provide responsible service of alcohol

SITHFAB024*

Prepare and serve non-alcoholic beverages

SITHFAB025*

Prepare and serve espresso coffee

SITHFAB027*

Serve food and beverage

SITHFAB029*

Conduct a product tasting for alcoholic beverage

SITHIND005

Use hygienic practices for hospitality service

SITXFSA005

Use hygienic practices for food safety

Gaming 

SITHGAM022

Provide responsible gambling services

SITHGAM023*

Attend gaming machines

SITHGAM034*

Attend casino gaming machines

Human Resource Management 

SITXHRM007

Coach others in job skills

Inventory 

SITXINV006*

Receive, store and maintain stock

SITXINV007

Purchase goods

Languages other than English 

SITXLAN007

Conduct basic oral communication in a language other than English

SITXLAN008

Conduct oral communication in a language other than English

Qualification Mapping Information

Supersedes and is not equivalent to SIT30116 Certificate III in Tourism.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694