Qualification details

SIT30107 - Certificate III in Tourism (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT30112 - Certificate III in TourismOverall intent of the qualification remains unchanged. Covers the outcomes of previous qualification SIT30407 Certificate III in tourism (Visitor Information Services). Note the Visitor Information Services outcome was always possible in the previous version of this qualification. Some changes to packaging rules to ensure tourism specific outcomes. Slightly more flexible with core units reduced by 1 and electives increased by 1. 17/Jan/2013
Supersedes THT31002 - Certificate III in Tourism (Operations) 31/Dec/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS401A - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies N/A
BSBEBU401A - Review and maintain a websiteReview and maintain a website N/A
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBITU203A - Communicate electronicallyCommunicate electronically N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU302A - Create electronic presentationsCreate electronic presentations N/A
BSBITU305A - Conduct online transactionsConduct online transactions N/A
BSBITU306A - Design and produce business documentsDesign and produce business documents N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451611 Tourist Information Officer 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Museums,Wine Production,Tourism 
Taxonomy - Occupation N/A Theme Park Ride Operator,Cellar Door Salesperson,Tourism Office Operator,Indigenous Cultural Centre Guide,Theme Park Attendant,Museum Attendant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451611 Tourist Information Officer 14/Dec/2009 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Possible job titles include:

  • guide and salesperson in an Indigenous cultural centre
  • cellar door salesperson and guide in a winery
  • attendant and guide in a museum
  • attendant in an attraction or theme park
  • senior ride operator in an attraction or theme park
  • operations consultant for a tour operator
  • reservation sales agent for a tour operator.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30107 Certificate III in Tourism 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues, other tourism suppliers and agents to plan and deliver the customer's tourism experience; understanding verbal and written information on tourism products to be delivered; determining and interpreting customer requirements; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers, suppliers and agents in a culturally appropriate manner to ensure a positive tourism experience.

Teamwork 

Working as a team member, giving and receiving instructions and understanding own lead role in servicing the needs of the tourism customer; supporting other team members in their role in providing quality tourism service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers.

Problem solving 

Anticipating problems that may arise with tourism product delivery; mitigating problems by operational planning of all tourism product delivery details; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers or agents in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems associated with delivering the tourism product.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service delivery.

Planning and organising 

Collecting, analysing and organising customer, product and supplier or agent information to allow for efficient planning and delivery of tourism products and services; setting timelines and organising own work flow to coordinate the delivery of tourism experiences; using appropriate predetermined policies and procedures to guide the planning and delivery of tourism products.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in servicing the tourism customer; knowing own job role and responsibilities in planning and delivering the tourism product; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively planning and delivering tourism activities.

Learning 

Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism activities and information for customers.

Technology 

Understanding the operating capability of, selecting and using technologies that assist in planning and delivering tourism products such as computer systems and software, microphones, vehicles, navigation equipment, and recreational and entertainment equipment; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Tourism, 15 units must be completed:

  • all 5 core units
  • 10 elective units:
  • a minimum of 6 elective units must be selected from the list below
  • the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITTIND001B

Develop and update tourism industry knowledge

SITXCCS001B

Provide visitor information

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXOHS001B

Follow health, safety and security procedures

ELECTIVE UNITS 

Accommodation Services 

SITHACS006B

Clean premises and equipment

Administration 

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

BSBRES401A

Analyse and present research information

Client and Customer Service 

SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

Computer Operations and ICT Management 

BSBITU309A

Produce desktop published documents

BSBITU301A

Create and use databases

BSBITU302A

Create electronic presentations

BSBITU102A

Develop keyboard skills

BSBWOR204A

Use business technology

BSBITU201A

Produce simple word processed documents

BSBITU306A

Design and produce business documents

BSBITU203A

Communicate electronically

E-Business 

BSBITU305A

Conduct online transactions

BSBEBU401A

Review and maintain a website

BSBCUS401A

Coordinate implementation of customer service strategies

Environmental Sustainability 

SITXENV002A

Implement and monitor environmentally sustainable work practices

Events 

SITXEVT001B

Develop and update event industry knowledge

SITXEVT002B

Provide event staging support

SITXEVT003B

Process and monitor event registrations

SITXEVT004B

Coordinate on-site event registrations

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

BSBFIA303A

Process accounts payable and receivable

First Aid 

HLTFA301B

Apply first aid

HLTFA302A

Provide first aid in remote situation

Food and Beverage 

SITHFAB003A

Serve food and beverage to customers

SITHFAB004A

Provide food and beverage service

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB222A

Conduct a product tasting for alcoholic beverages

Guiding 

SITTGDE001B

Work as a guide

SITTGDE002A

Provide arrival and departure assistance

SITTGDE004A

Lead tour groups

SITTGDE006A

Prepare and present tour commentaries or activities

SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

SITTGDE008A

Research and share general information on Australian Indigenous cultures

SITTGDE009A

Interpret aspects of local Australian Indigenous culture

SITTGDE010A

Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE011A

Prepare specialised interpretive content on marine environments

SITTGDE012A

Prepare specialised interpretive content on cultural and heritage environments

Human Resource Management 

SITXHRM001A

Coach others in job skills

Inventory 

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Merchandising 

SIRXMER001A

Merchandise products

Occupational Health and Safety 

SITXOHS002A

Follow workplace hygiene procedures

SITXOHS003B

Identify hazards, and assess and control safety risks

Planning and Product Development 

SITTPPD005A

Plan and develop interpretive activities

Risk Management and Security 

CPPSEC2012A

Monitor and control individual and crowd behaviour

SIRXRSK001A

Minimise theft

SITXCCS305A

Provide lost and found facility

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tour Operations 

SITTTOP002A

Load touring equipment and conduct pre-departure checks

SITTTOP003B

Operate and maintain a 4WD tour vehicle

SITTTOP005A

Provide camp site catering

TLIB307C

Carry out vehicle servicing and maintenance

TLIC107C

Drive vehicle

TLIC807C

Drive coach/bus

Tourism Sales and Office Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL005A

Sell tourism products and services

SITTTSL006B

Prepare quotations

SITTTSL007B

Receive and process reservations

SITTTSL008B

Book and coordinate supplier services

SITTTSL009B

Process travel-related documentation

SITTTSL010B

Control reservations or operations using a computerised system

SITTTSL011A

Maintain a product inventory

Venue and Facility Operations 

SITTVAF002A

Provide a briefing or scripted commentary

SITTVAF003A

Operate a ride location

SITTVAF004A

Load and unload a ride

SITTVAF005B

Operate a games location

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Guide and salesperson in an Indigenous cultural centre 

CUVPRP03A Develop and apply knowledge of Aboriginal or Torres Strait Islander cultural arts

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft

SIRXSLS001A Sell products and services

SIRXSLS002A Advise on products and services

SITTGDE001B Work as a guide

SITTGDE007A Develop and maintain the general and regional knowledge required by guides

SITTGDE008A Research and share general information on Australian Indigenous cultures

SITXADM001A Perform office procedures

SITXINV001A Receive and store stock

Cellar door sales person and guide in a winery 

SITHFAB222A Conduct a product tasting for alcoholic beverages

SITXCCS001B Provide visitor information

SIRXCCS001A Apply point-of-sale handling procedures

SIRXSLS001A Sell products and services

SIRXSLS002A Advise on products and services

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITTGDE001B Work as a guide

SITTGDE006A Prepare and present tour commentaries or activities

SITXINV001A Receive and store stock

Attendant and guide in a museum 

CULMS201B Develop and apply knowledge of the museum industry

CULMS205B Observe and report basic condition of collection

CULMS207B Assist with the presentation of public activities and events

CULMS412B Record and maintain collection information

SIRXCCS001A Apply point-of-sale handling procedures

SIRXSLS001A Sell products and services

SIRXSLS002A Advise on products and services

SITTGDE001B Work as a guide

SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments

SITTVAF002A Provide a briefing or scripted commentary

Attendant in an attraction or theme park 

HLTFA301B Apply first aid

SIRXCCS001A Apply point-of-sale handling procedures

SIRXSLS001A Sell products and services

SITHACS006B Clean premises and equipment

SITHFAB003A Serve food and beverage to customers

SITHFAB010C Prepare and serve non-alcoholic beverages

SITTVAF002A Provide a briefing or scripted commentary

SITTVAF003A Operate a ride location

SITTVAF004A Load and unload a ride

SITXLAN1__A Conduct basic workplace oral communication in a language other than English

Reservation sales agent for a tour operator 

BSBITU203A Communicate electronically

SITTTOP002A Load touring equipment and conduct pre-departure checks

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL005A Sell tourism products and services

SITTTSL006B Prepare quotations

SITTTSL007B Receive and process reservations

SITTTSL009B Process travel-related documentation

SITTTSL010B Control reservations or operations using a computerised system

SITXADM001A Perform office procedures

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