Qualification details

SIT20509 - Certificate II in Holiday Parks and Resorts (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT20512 - Certificate II in Holiday Parks and ResortsReplaces and is equivalent to SIT20509 Certificate II in Holiday Parks and Resorts. Intent of the qualification remains unchanged. Minor updates only. 17/Jan/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBWOR204A - Use business technologyUse business technology N/A
HLTFA301B - Apply first aidApply first aid N/A
MEM18001C - Use hand toolsUse hand tools N/A
MEM18002B - Use power tools/hand held operationsUse power tools/hand held operations N/A
RIISAM204A - Operate small plant and equipmentOperate small plant and equipment N/A
SIFBGM001A - Provide general grounds careProvide general grounds care N/A
SIFBGM002A - Maintain property and structuresMaintain property and structures N/A
SIRXCCS001A - Apply point-of-sale handling proceduresApply point-of-sale handling procedures N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 899111 Caretaker 
ASCO (occupation type) Identifier 8314-11 Caretaker 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Accommodation 
Taxonomy - Occupation N/A Holiday Park Housekeeping Assistant,Holiday Park Office Assistant,Holiday Park Grounds and Maintenance Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 899111 Caretaker 14/Dec/2009 
ASCO (occupation type) Identifier 8314-11 Caretaker 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 14/Dec/2009 
Qualification/Course Level of Education Identifier 521 Certificate II 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a defined range of technical skills. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.

The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision. For example, an individual might be required to:

  • perform basic office duties such as collating, filing, photocopying or delivering messages
  • perform general clerical duties such as typing, basic data entry, calculation functions and accounting
  • take reservations or action as a receptionist and cashier
  • service and clean accommodation
  • perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson)

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

This qualification is very flexible and is designed to support a broad range of job roles in holiday parks.

Possible job titles include:

  • Office assistant
  • Housekeeping assistant
  • Junior handyperson

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT20509 Certificate II in Holiday Parks and Resorts 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues, supervisors and suppliers in a courteous manner; interacting with customers in a positive way; interpreting verbal and written information on customer requirements or technical work requirements; providing clear and accurate verbal and written information to others.

Teamwork 

Working as a team member, taking instructions from others and understanding own role in servicing the needs of the customer; supporting other team members in work activities.

Problem solving 

Identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, or others in solving operational details; using predetermined policies and procedures to guide solutions to customer or operational problems.

Initiative and enterprise 

Identifying and discussing better ways of doing things.

Planning and organising 

Organising day to day work activities; collecting and organising information to assist with work activities coordination of sales and operational activities; using appropriate predetermined policies and procedures to guide work activities.

Self-management 

Understanding and complying with the legal responsibilities that applies to own work role; knowing own job role and responsibilities; seeking feedback and guidance from supervisors on success in coordinating activities.

Learning 

Knowing the structure of networks within and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues.

Technology 

Understanding the operating capability of, selecting and using work technologies; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate II in Holiday Parks and Resorts, 11 units must be completed:

  • all 4 core units
  • 7 elective units:
  • a minimum of 5 elective units must be selected from the list below
  • the remaining 2 elective units may be selected from this or another endorsed Training Package or accredited course.

In all cases, electives must be relevant to the job outcome, local industry requirements and the qualification level.

CORE UNITS 

SITTHPR301B

Plan and organise daily work

SITXCOM001A

Work with colleagues and customers

SITXOHS001B

Follow health safety and security procedures

Plus

SITHIND001B

Develop and update hospitality industry knowledge

Or

SITTIND001B

Develop and update tourism industry knowledge

Or

SITTIND202B

Develop and update caravan industry knowledge

ELECTIVE UNITS 

Accommodation Services 

SITHACS001B

Provide accommodation reception services

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

Administration 

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

Building and Grounds Maintenance 

MEM18001C

Use hand tools

MEM18002B

Use power tools/hand held operations

RIISAM204A

Operate small plant and equipment

SIFBGM001A

Provide general grounds care

SIFBGM002A

Maintain property and structures

SRCAQU001B

Monitor pool water quality

Client and Customer Service 

SITXCCS001B

Provide visitor information

SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork 

SITXCOM002A

Work in a socially diverse environment

Computer Operations and ICT Management 

BSBITU102A

Develop keyboard skills

BSBITU201A

Produce simple word processed documents

BSBWOR204A

Use business technology

Environmental Sustainability 

SITXENV001A

Participate in environmentally sustainable work practices

Finance 

SITXFIN001A

Process financial transactions

First Aid 

HLTFA301B

Apply first aid

Food and Beverage 

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

Inventory 

SITXINV001A

Receive and store stock

Occupational Health and Safety 

SITXOHS002A

Follow workplace hygiene procedures

Risk Management and Security 

SIRXRSK001A

Minimise theft

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL007B

Receive and process reservations

SITTTSL009B

Process travel-related documentation

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office 

BSBITU102A Develop keyboard skills

BSBITU201A Produce simple word processed documents

BSBWOR204A Use business technology

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft

SITHACS001B Provide accommodation reception services

SITTTSL001A Operate an online information system

SITTTSL002A Access and interpret product information

SITTTSL004A Source and provide Australian destination information and advice

SITTTSL007B Receive and process reservations

SITTTSL009B Process travel-related documentation

SITXCOM004A Communicate on the telephone

SITXADM001A Perform office procedures

SITXADM002A Source and present information

SITXCCS001B Provide visitor information

SITXCOM002A Work in a socially diverse environment

SITXENV001A Participate in environmentally sustainable work practices

SITXFIN001A Process financial transactions

SITXINV001A Receive and store stock

Housekeeping 

HLTFA301B Apply first aid

SITHACS004B Provide housekeeping services to guests

SITHACS005B Prepare rooms for guests

SITHACS006B Clean premises and equipment

SITXCOM002A Work in a socially diverse environment

SITXENV001A Participate in environmentally sustainable work practices

SITXINV001A Receive and store stock

SITXOHS002A Follow workplace hygiene procedures

Grounds Maintenance 

HLTFA301B Apply first aid 

MEM18001C Use hand tools 

MEM18002B Use power tools /hand held operations 

RIISAM204A Operate small plant and equipment 

SIFBGM001A Provide general grounds care 

SIFBGM002A Maintain property and structures 

SITXENV001A Participate in environmentally sustainable work practices

SRCAQU001B Monitor pool water quality 

TLIB307C Carry out vehicle servicing and maintenance 

Users may select electives from any of the three areas and other training packages to create a multi-skilled outcome.

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