Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in a defined context. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals may work with some autonomy or in a team but usually under close supervision.
The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.
Job roles
Individuals with this qualification are able to perform roles such as:
- undertaking mise en place prior to service
- serving food and beverage to tables
- preparing and serving drinks at a bar
- selling beverages in a retail liquor outlet
- attending gaming machines
- providing housekeeping services
- providing reception or front desk services
- providing assistance in a catering operation.
Possible job titles include:
- bar attendant
- bottle shop attendant
- catering assistant
- food and beverage attendant
- housekeeping attendant
- porter
- receptionist or front office assistant
- gaming attendant.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIT20207 Certificate II in Hospitality
The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Communicating with colleagues and customers to assist with the coordination of customer's hospitality experience; interpreting verbal and written information on hospitality products and customer requirements; providing clear and accurate verbal and written information to customers and colleagues in a culturally appropriate manner to ensure a positive hospitality experience. |
|
Teamwork |
Working as a team member, taking instructions from others and understanding own role in servicing the needs of the hospitality customer; supporting other team members to coordinate hospitality sales and operational activities to achieve quality service delivery of the hospitality product; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of hospitality customers. |
|
Problem solving |
Thinking about problems that relate to own role in hospitality sales and operational activities; avoiding problems by planning own day-to-day operational activities; clarifying the extent of problems and requesting assistance from team members and supervisors in resolving operational details; using predetermined policies and procedures to guide solutions to customer or operational problems associated with hospitality sales and service. |
|
Initiative and enterprise |
Identifying and discussing better ways to coordinate hospitality sales and operational activities and to manage safety risks by participating in group risk assessment activities. |
|
Planning and organising |
Collecting, analysing and organising information to allow for efficient coordination of hospitality sales and operational activities; using appropriate predetermined policies and procedures to guide hospitality selling and operational activities. |
|
Self-management |
Understanding and complying with the legal responsibilities that apply to own role in servicing the hospitality customer; knowing own job role and responsibilities in hospitality sales and operational activities; seeking feedback and guidance from supervisors on success in hospitality sales and operational activities. |
|
Learning |
Knowing the structure of networks within and sources of new information on the hospitality industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new hospitality products and services. |
|
Technology |
Understanding the operating capability of and selecting and using technology that assists in hospitality sales and operational activities; correctly using equipment to ensure personal safety in the workplace. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate II in Hospitality, 12 units must be completed:
For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome, as follows. Specialisations :
Multi-skilling :
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification. |
|
CORE UNITS |
|
|
SITHIND001B |
Develop and update hospitality industry knowledge |
|
SITXCOM001A |
Work with colleagues and customers |
|
SITXCOM002A |
Work in a socially diverse environment |
|
SITXOHS001B |
Follow health, safety and security procedures |
|
SITXOHS002A |
Follow workplace hygiene procedures |
|
Plus one of the following : |
|
|
SITHFAB020A |
Apply food and beverage skills in the workplace* |
|
SITHIND002A |
Apply hospitality skills in the workplace** |
* For candidates completing a Food and Beverage specialisation, SITHFAB020A Apply food and beverage skills in the workplace must be completed.
** For candidates NOT completing a Food and Beverage specialisation, SITHIND002A Apply hospitality skills in the workplace must be completed.
|
ELECTIVE GROUP A - FOOD AND BEVERAGE |
|
|
Food and Beverage |
|
|
SITHFAB001C |
Clean and tidy bar areas |
|
SITHFAB002C |
Operate a bar |
|
SITHFAB003A |
Serve food and beverage to customers |
|
SITHFAB004A |
Provide food and beverage service |
|
SITHFAB005A |
Provide table service of alcoholic beverages |
|
SITHFAB007A |
Complete retail liquor sales |
|
SITHFAB008A |
Provide room service |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
|
SITHFAB011A |
Develop and update food and beverage knowledge |
|
SITHFAB012B |
Prepare and serve espresso coffee |
|
SITHFAB227A |
Operate and monitor cellar systems |
|
ELECTIVE GROUP B - ACCOMMODATION SERVICES |
|
|
Accommodation Services |
|
|
SITHACS001B |
Provide accommodation reception services |
|
SITHACS003A |
Provide porter services |
|
SITHACS004B |
Provide housekeeping services to guests |
|
SITHACS005B |
Prepare rooms for guests |
|
SITHACS006B |
Clean premises and equipment |
|
SITHACS007B |
Launder linen and guest clothes |
|
Client and Customer Service |
|
|
SITXCCS001B |
Provide visitor information |
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
Tourism Sales and Operations |
|
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
GENERAL ELECTIVE UNITS |
|
|
Accommodation Services |
|
|
SITHACS001B |
Provide accommodation reception services |
|
SITHACS003A |
Provide porter services |
|
SITHACS004B |
Provide housekeeping services to guests |
|
SITHACS005B |
Prepare rooms for guests |
|
SITHACS006B |
Clean premises and equipment |
|
SITHACS007B |
Launder linen and guest clothes |
|
Administration |
|
|
SITXADM001A |
Perform office procedures |
|
Client and Customer Service |
|
|
SITXCCS001B |
Provide visitor information |
|
SITXCCS002A |
Provide quality customer service |
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SITXCCS004A |
Provide club reception services |
|
Commercial Cookery and Catering |
|
|
SITHCCC001B |
Organise and prepare food |
|
SITHCCC002A |
Present food |
|
SITHCCC003B |
Receive and store kitchen supplies |
|
SITHCCC004B |
Clean and maintain kitchen premises |
|
SITHCCC006A |
Prepare appetisers and salads |
|
SITHCCC007A |
Prepare sandwiches |
|
SITHCCC030A |
Package prepared foodstuffs |
|
SITHCCC031A |
Operate a fast food outlet |
|
Finance |
|
|
SITXFIN001A |
Process financial transactions |
|
SITXFIN002A |
Maintain financial records |
|
Food and Beverage |
|
|
SITHFAB001C |
Clean and tidy bar areas |
|
SITHFAB002C |
Operate a bar |
|
SITHFAB003A |
Serve food and beverage to customers |
|
SITHFAB004A |
Provide food and beverage service |
|
SITHFAB005A |
Provide table service of alcoholic beverages |
|
SITHFAB007A |
Complete retail liquor sales |
|
SITHFAB008A |
Provide room service |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010C |
Prepare and serve non-alcoholic beverages |
|
SITHFAB011A |
Develop and update food and beverage knowledge |
|
SITHFAB012B |
Prepare and serve espresso coffee |
|
SITHFAB020A |
Apply food and beverage skills in the workplace |
|
SITHFAB227A |
Operate and monitor cellar systems |
|
Food Safety |
|
|
SITXFSA003A |
Transport and store food in a safe and hygienic manner |
|
Gaming |
|
|
SITHGAM001A |
Attend gaming machines |
|
SITHGAM002A |
Operate a TAB outlet |
|
SITHGAM003A |
Conduct a Keno game |
|
SITHGAM006A |
Provide responsible gambling services |
|
Inventory |
|
|
SITXINV001A |
Receive and store stock |
|
Languages other than English |
|
|
SITXLAN1__A |
Conduct basic workplace oral communication in a language other than English |
|
SITXLAN2__A |
Conduct routine workplace oral communication in a language other than English |
|
Tourism Sales and Operations |
|
|
SITTTSL007B |
Receive and process reservations |
|
SITTTSL010B |
Control reservations or operations using a computerised system |
|
Working in Industry - Tourism |
|
|
SITTIND001B |
Develop and update tourism industry knowledge |
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Bar attendant in a club or hotel (Food and Beverage specialisation )
SITHFAB001C Clean and tidy bar areas
SITHFAB002C Operate a bar
SITHFAB227A Operate and monitor cellar systems
SITHFAB009A Provide responsible service of alcohol
SITHGAM006A Provide responsible gambling services
SITXFIN001A Process financial transactions
Retail liquor outlet attendant (Food and Beverage specialisation )
SITHFAB002C Operate a bar
SITHFAB227A Operate and monitor cellar systems
SITHFAB007A Complete retail liquor sales
SITHFAB009A Provide responsible service of alcohol
SITXFIN001A Process financial transactions
SITXINV001A Receive and store stock
Catering assistant (Multi -skilling )
SIRXCCS001A Apply point-of-sale handling procedures
SITHACS006B Clean premises and equipment
SITHCCC030A Package prepared foodstuffs
SITHFAB003A Serve food and beverage to customers
SITXFSA003A Transport and store food in a safe and hygienic manner
SITXINV001A Receive and store stock
Food and beverage attendant in a cafe (Multi -skilling )
SIRXCCS001A Apply point-of-sale handling procedures
SITHACS006B Clean premises and equipment
SITHCCC007A Prepare sandwiches
SITHFAB003A Serve food and beverage to customers
SITHFAB010C Prepare and serve non-alcoholic beverages
SITHFAB012B Prepare and serve espresso coffee
Waiter in a hotel restaurant (Food and Beverage specialisation )
SITHFAB004A Provide food and beverage service
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB012B Prepare and serve espresso coffee
SITXFIN001A Process financial transactions
Housekeeping attendant (Accommodation Services specialisation )
SITHACS004B Provide housekeeping services to guests
SITHACS005B Prepare rooms for guests
SITHACS006B Clean premises and equipment
SITHACS007B Launder linen and guest clothes
SITXCCS001B Provide visitor information
SITXINV001A Receive and store stock
Porter (Multi -skilling )
SITHACS003A Provide porter services
SITTIND001B Develop and update tourism industry knowledge
SITXCCS001B Provide visitor information
SITXCCS002A Provide quality customer service
SITXLAN1__A Conduct basic workplace oral communication in a language other than English
Receptionist in a motel (Accommodation Services specialisation )
SITHACS001B Provide accommodation reception services
SITTTSL007B Receive and process reservations
SITTTSL010B Control reservations or operations using a computerised system
SITXADM001A Perform office procedures
SITXCCS001B Provide visitor information
SITXFIN002A Maintain financial records
Gaming attendant in a club or hotel (Multi -skilling )
SITHFAB003A Serve food and beverage to customers
SITHGAM001A Attend gaming machines
SITHGAM002A Operate a TAB outlet
SITHGAM003A Conduct a Keno game
SITHGAM006A Provide responsible gambling services
SITXFIN001A Process financial transactions
