Modification History
Not applicable.
Qualification Description
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
11 units must be completed:
- 5 core units
- 6 elective units, consisting of:
- 3 units from Group A
- 3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of the Certificate II in Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
Packaging for specialisation:
For the award of the Certificate II in Tourism (Holiday Parks and Resorts), the following packaging rules apply:
- 5 core units
- 6 elective units, consisting of:
- 2 units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
- 4 units from the list below, or any current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
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Core units |
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SITTIND003 |
Source and use information on the tourism and travel industry |
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SITXCCS009 |
Provide customer information and assistance |
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SITXCCS011 |
Interact with customers |
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SITXCOM007 |
Show social and cultural sensitivity |
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SITXWHS005 |
Participate in safe work practices |
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Elective units |
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Group A - Tourism |
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Client and Customer Service, and Sales |
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SIRXPDK001 |
Advise on products and services |
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SIRXSLS001 |
Sell to the retail customer |
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SITXCCS010 |
Provide visitor information |
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Creative Services |
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CUACNM211 |
Monitor collections for changes in condition |
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CUAEVP211 |
Assist with the staging of public activities or events |
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Tourism Delivery |
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SITTGDE013 |
Interpret aspects of local Australian Indigenous culture |
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SITTGDE015 |
Provide arrival and departure assistance |
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SITTVAF006 |
Load and unload a ride |
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SITTVAF007 |
Operate a ride location |
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SITXCOM008 |
Provide a briefing or scripted commentary |
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TLIC1051 |
Operate commercial vehicle |
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Tourism Sales and Operations |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL006 |
Book tourism products and process documentation |
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Group B – Holiday Parks and Resorts |
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CPPCLO3100 |
Maintain cleaning storage areas |
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CPPCLO3101 |
Clean carpeted floors |
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CPPCLO3102 |
Clean hard floors |
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CPPCLO3103 |
Clean and maintain amenities |
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CPPCLO3105 |
Clean glass surfaces |
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CPPCLO3112 |
Clean walls, ceilings and fittings |
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RIISAM203E |
Use hand and power tools |
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RIISAM204E |
Operate small plant and equipment |
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SIFCBGM001 |
Provide general grounds care |
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SIFCBGM002 |
Maintain property and structures |
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SISCAQU001 |
Test pool water quality |
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SITHACS009 |
Clean premises and equipment |
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SITHACS010 |
Provide housekeeping services to guests |
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SITHACS011 |
Prepare rooms for guests |
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SITHACS016 |
Provide accommodation reception services |
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SITTIND004 |
Source and use information on the holiday park and resort industry |
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Group C – General electives |
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Administration |
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BSBPEF202 |
Plan and apply time management |
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Communication and Teamwork |
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BSBCMM211 |
Apply communication skills |
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BSBTWK201 |
Work effectively with others |
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SITXCOM006 |
Source and present information |
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Computer Operations and ICT Management |
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BSBTEC201 |
Use business software applications |
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FSKDIG001 |
Use digital technology for short and basic workplace tasks |
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Customer Service |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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E-business |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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Environmental Sustainability |
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BSBSUS211 |
Participate in sustainable work practices |
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Finance |
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SITXFIN007 |
Process financial transactions |
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First Aid |
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HLTAID011 |
Provide First Aid |
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Food and Beverage, Food Safety |
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SITHFAB021 |
Provide responsible service of alcohol |
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SITHFAB024* |
Prepare and serve non-alcoholic beverages |
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SITHFAB025* |
Prepare and serve espresso coffee |
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SITXFSA005 |
Use hygienic practices for food safety |
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Inventory |
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SITXINV006* |
Receive, store and maintain stock |
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Languages other than English |
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SITXLAN007 |
Conduct basic oral communication in a language other than English |
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SITXLAN008 |
Conduct oral communication in a language other than English |
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Qualification Mapping Information
Supersedes and is not equivalent to SIT20116 Certificate II in Tourism.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
