Qualification details
SIT20116 - Certificate II in Tourism (Release 2)
Summary
Training packages that include this qualification
Units of competency
Classifications
Classification history
Content
Modification History
|
Release |
Comments |
|
Release 2 |
Updated superseded SIR units |
Qualification Description
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Possible job titles include:
- documentation clerk for a tour wholesaler or travel agency
- museum attendant
- office assistant for a tour operator
- receptionist and office assistant for a professional conference organiser or event management business
- receptionist and office assistant in a travel agency
- retail sales assistant in an attraction
- ride attendant in an attraction.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
11 units must be completed:
- 4 core units
- 7 elective units, consisting of:
- 3 units from the list below
- 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
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SITTIND001 |
Source and use information on the tourism and travel industry |
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SITXCCS003 |
Interact with customers |
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SITXCOM002 |
Show social and cultural sensitivity |
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SITXWHS001 |
Participate in safe work practices |
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Elective units |
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|
Cleaning |
|
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SITHACS001 |
Clean premises and equipment |
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Client and Customer Service, and Sales |
|
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SIRXSLS001 |
Sell to the retail customer |
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SIRXPDK001 |
Advise on products and services |
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SITXCCS001 |
Provide customer information and assistance |
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SITXCCS002 |
Provide visitor information |
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Cultural Services |
|
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CUACNM201 |
Monitor collections for changes in condition |
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CUAEVP201 |
Assist with the staging of public activities and events |
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CUAIND202 |
Develop and apply knowledge of information and cultural services organisations |
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Communication and Teamwork |
|
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BSBCMM201 |
Communicate in the workplace |
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BSBWOR203 |
Work effectively with others |
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SITXCOM001 |
Source and present information |
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Computer Operations and ICT Management |
|
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BSBITU201 |
Produce simple word processed documents |
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BSBITU202 |
Create and use spreadsheets |
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Environmental Sustainability |
|
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BSBSUS201 |
Participate in environmentally sustainable work practices |
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Finance |
|
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SITXFIN001 |
Process financial transactions |
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First Aid |
|
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HLTAID003 |
Provide first aid |
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Food and Beverage, Food Safety |
|
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SITHFAB002 |
Provide responsible service of alcohol |
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SITHFAB004 |
Prepare and serve non-alcoholic beverages |
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SITHFAB005 |
Prepare and serve espresso coffee |
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SITXFSA001 |
Use hygienic practices for food safety |
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Inventory |
|
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SITXINV001 |
Receive and store stock |
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Languages other than English |
|
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SITXLAN001 |
Conduct basic oral communication in a language other than English |
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SITXLAN002 |
Conduct routine oral communication in a language other than English |
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Tourism Delivery |
|
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SITXCOM003 |
Provide a briefing or scripted commentary |
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SITTGDE001 |
Interpret aspects of local Australian Indigenous culture |
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SITTVAF001 |
Load and unload a ride |
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SITTVAF002 |
Operate a ride location |
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TLIC1051 |
Operate commercial vehicle |
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Tourism Sales and Operations |
|
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SITTTSL001 |
Operate online information systems |
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SITTTSL002 |
Access and interpret product information |
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SITTTSL009 |
Process travel-related documentation |
Qualification Mapping Information
SIT20112 Certificate II in Tourism
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
