Qualification details

SIT20116 - Certificate II in Tourism (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 01/Apr/2016
(View details for release 1) Replaced03/Mar/2016

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to SIT20112 - Certificate II in Tourism• Equivalent 02/Mar/2016


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCMM201 - Communicate in the workplaceCommunicate in the workplace Elective
BSBITU201 - Produce simple word processed documentsProduce simple word processed documents Elective
BSBITU202 - Create and use spreadsheetsCreate and use spreadsheets Elective
BSBSUS201 - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practices Elective
BSBWOR203 - Work effectively with othersWork effectively with others Elective
CUACNM201 - Monitor collections for changes in conditionMonitor collections for changes in condition Elective
CUAEVP201 - Assist with the staging of public activities and eventsAssist with the staging of public activities and events Elective
CUAIND202 - Develop and apply knowledge of information and cultural services organisationsDevelop and apply knowledge of information and cultural services organisations Elective
HLTAID003 - Provide first aidProvide first aid Elective
SIRXPDK001 - Advise on products and servicesAdvise on products and services Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451600 Tourism And Travel Advisers 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Tourism 
Taxonomy - Occupation N/A Tourism Office Assistant,Museum Attendant,Retail Assistant (Tourism),Events Organiser Receptionist,Theme Park Ride Operator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451600 Tourism And Travel Advisers 09/Aug/2016 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 09/Aug/2016 
Qualification/Course Level of Education Identifier 521 Certificate II 03/Mar/2016 
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Modification History

Release   

Comments   

Release 2

Updated superseded SIR units

Qualification Description

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

Possible job titles include:

  • documentation clerk for a tour wholesaler or travel agency
  • museum attendant
  • office assistant for a tour operator
  • receptionist and office assistant for a professional conference organiser or event management business
  • receptionist and office assistant in a travel agency
  • retail sales assistant in an attraction
  • ride attendant in an attraction.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

11 units must be completed:

  • 4 core units
  • 7 elective units, consisting of:
  • 3 units from the list below
  • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS003

Interact with customers

SITXCOM002

Show social and cultural sensitivity

SITXWHS001

Participate in safe work practices

Elective units 

Cleaning  

SITHACS001

Clean premises and equipment

Client and Customer Service, and Sales 

SIRXSLS001

Sell to the retail customer

SIRXPDK001

Advise on products and services

SITXCCS001

Provide customer information and assistance

SITXCCS002

Provide visitor information

Cultural Services 

CUACNM201

Monitor collections for changes in condition

CUAEVP201

Assist with the staging of public activities and events

CUAIND202

Develop and apply knowledge of information and cultural services organisations

Communication and Teamwork 

BSBCMM201

Communicate in the workplace

BSBWOR203

Work effectively with others

SITXCOM001

Source and present information

Computer Operations and ICT Management 

BSBITU201

Produce simple word processed documents

BSBITU202

Create and use spreadsheets

Environmental Sustainability 

BSBSUS201

Participate in environmentally sustainable work practices

Finance 

SITXFIN001

Process financial transactions

First Aid 

HLTAID003

Provide first aid

Food and Beverage, Food Safety 

SITHFAB002

Provide responsible service of alcohol

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITXFSA001

Use hygienic practices for food safety

Inventory 

SITXINV001

Receive and store stock

Languages other than English 

SITXLAN001

Conduct basic oral communication in a language other than English

SITXLAN002

Conduct routine oral communication in a language other than English

Tourism Delivery 

SITXCOM003

Provide a briefing or scripted commentary

SITTGDE001

Interpret aspects of local Australian Indigenous culture

SITTVAF001

Load and unload a ride

SITTVAF002

Operate a ride location

TLIC1051

Operate commercial vehicle

Tourism Sales and Operations 

SITTTSL001

Operate online information systems

SITTTSL002

Access and interpret product information

SITTTSL009

Process travel-related documentation

Qualification Mapping Information

SIT20112 Certificate II in Tourism

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694

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