^

 
 

Qualification details

SIT20107 - Certificate II in Tourism (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT20112 - Certificate II in TourismReplaces and is equivalent to SIT20107 Certificate II in Tourism.Intent of the qualification remains unchanged. Minor updates only. 17/Jan/2013
Supersedes and is equivalent to THT20502 - Certificate II in Tourism (Operations) 31/Dec/2010

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 01/Jan/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBITU202A - Create and use spreadsheetsCreate and use spreadsheets N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBWOR204A - Use business technologyUse business technology N/A
HLTFA301B - Apply first aidApply first aid N/A
SIRXCCS001A - Apply point-of-sale handling proceduresApply point-of-sale handling procedures N/A
SIRXRSK001A - Minimise theftMinimise theft N/A
SIRXSLS001A - Sell products and servicesSell products and services N/A
SIRXSLS002A - Advise on products and servicesAdvise on products and services N/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 42

Classifications

SchemeCodeClassification value
ANZSCO Identifier 451600 Tourism And Travel Advisers 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Events,Museums,Tourism,Accommodation 
Taxonomy - Occupation N/A Events Organiser Receptionist,Museum Attendant,Tourism Office Assistant,Retail Assistant (Tourism),Meet and Greet Guide 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451600 Tourism And Travel Advisers 14/Dec/2009 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 14/Dec/2009 
Qualification/Course Level of Education Identifier 521 Certificate II 14/Dec/2009 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision.

The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.

Job roles 

Individuals with this qualification are able to work in many tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of basic tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include retail travel agencies of any sort, tour wholesalers, tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

In some sectors of the industry there are no job outcomes at Certificate II level. Specialist Certificate III qualifications should be selected for the appropriate job outcome, e.g. guiding, travel consultancy or tour coordination.

Possible job titles include:

  • office assistant for a small tour operator
  • documentation clerk for a tour wholesaler
  • receptionist and office assistant in a professional conference organiser
  • receptionist and office assistant in a retail travel agency
  • retail sales assistant in an attraction
  • museum attendant.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT20107 Certificate II in Tourism 

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues, supervisors and suppliers or agents to assist with the coordination of customer's tourism experience; interpreting verbal and written information on tourism product conditions and customer requirements; providing clear and accurate verbal and written information to customers and suppliers or agents in a culturally appropriate manner to ensure a positive tourism experience.

Teamwork 

Working as a team member, taking instructions from others and understanding own role in servicing the needs of the tourism customer; supporting other team members to coordinate tourism sales and operational activities to achieve quality service delivery of the tourism product; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers.

Problem solving 

Thinking about problems that relate to own role in tourism sales and operational activities; avoiding problems by planning own day-to-day operational activities; clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers or agents in solving operational details; using predetermined policies and procedures to guide solutions to customer or operational problems associated with tourism products.

Initiative and enterprise 

Identifying and discussing better ways to coordinate tourism sales and operational activities and to manage safety risks by participating in group risk assessment activities.

Planning and organising 

Collecting, analysing and organising customer, product and supplier or agent information to allow for efficient coordination of tourism sales and operational activities; using appropriate predetermined policies and procedures to guide tourism selling and operational activities.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in servicing the tourism customer; knowing own job role and responsibilities in tourism sales and operational activities; seeking feedback and guidance from supervisors on success in coordinating tourism activities.

Learning 

Knowing the structure of, networks within and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services and suppliers or agents.

Technology 

Understanding the operating capability of, selecting and using computer systems and software that assist in tourism sales and operational activities; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate II in Tourism, 11 units must be completed:

  • all 4 core units
  • 7 elective units:
  • a minimum of 3 elective units must be selected from the list below
  • the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITTIND001B

Develop and update tourism industry knowledge

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXOHS001B

Follow health, safety and security procedures

ELECTIVE UNITS 

Accommodation Services 

SITHACS006B

Clean premises and equipment

Administration 

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

Client and Customer Service 

SITXCCS001B

Provide visitor information

SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork 

SITXCOM004A

Communicate on the telephone

Computer Operations and ICT Management 

BSBITU301A

Create and use databases

BSBITU102A

Develop keyboard skills

BSBWOR204A

Use business technology

BSBITU201A

Produce simple word processed documents

BSBITU202A

Create and use spreadsheets

Environmental Sustainability 

SITXENV001A

Participate in environmentally sustainable work practices

Events 

SITXEVT003B

Process and monitor event registrations

Finance 

SITXFIN001A

Process financial transactions

First Aid 

HLTFA301B

Apply first aid

Food and Beverage 

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB222A

Conduct a product tasting for alcoholic beverages

Guiding 

SITTGDE008A

Research and share general information on Australian Indigenous cultures

SITTGDE009A

Interpret aspects of local Australian Indigenous culture

Inventory 

SITXINV001A

Receive and store stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

Occupational Health and Safety 

SITXOHS002A

Follow workplace hygiene procedures

Risk Management and Security 

SIRXRSK001A

Minimise theft

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tour Operations 

SITTTOP002A

Load touring equipment and conduct pre-departure checks

TLIC107C

Drive vehicle

Tourism Sales and Operations 

SITTTSL001A

Operate an online information system

SITTTSL002A

Access and interpret product information

SITTTSL003A

Source and provide international destination information and advice

SITTTSL004A

Source and provide Australian destination information and advice

SITTTSL007B

Receive and process reservations

SITTTSL009B

Process travel-related documentation

Venue and Facility Operations 

SITTVAF002A

Provide a briefing or scripted commentary

SITTVAF004A

Load and unload a ride

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Office assistant for a small tour operator 

BSBITU102A Develop keyboard skills

BSBWOR204A Use business technology

BSBITU201A Produce simple word processed documents

SITTTSL007B Receive and process reservations

SITTTSL009B Process travel-related documentation

SITXADM001A Perform office procedures

SITXCOM004A Communicate on the telephone

Retail sales assistant in an attraction 

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft

SIRXSLS001A Sell products and services

SIRXSLS002A Advise on products and services

SITHFAB010C Prepare and serve non-alcoholic beverages

SITXCCS001B Provide visitor information

SITXLAN1__A Conduct basic workplace oral communication in a language other than English

Museum attendant 

CULMS201B Develop and apply knowledge of the museum industry

CULMS205B Observe and report basic condition of collection

CULMS207B Assist with the presentation of public activities and events

SIRXCCS001A Apply point-of-sale handling procedures

SIRXSLS001A Sell products and services

SITTVAF002A Provide a briefing or scripted commentary

SITXCCS001B Provide visitor information