Unit Of competency
Modification History
Not applicable.
Application
This unit of competency covers the skills and knowledge required to identify and respond to interpersonal conflict situations in the workplace.
This unit of competency applies to individuals working in a diverse range of industries where they are responsible for dealing with interpersonal conflict. This includes, but is not limited to, coaches and officials working in the Australian sport industry.
No licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Ni
Competency Field
Working in Industry
Unit Sector
Cross-Sector
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prevent interpersonal conflict situations. |
1.1. Establish and maintain positive working relationships with others to minimise risk of conflict situations. 1.2. Recognise and monitor interpersonal conflict triggers to identify interpersonal conflict risks. 1.3. Assess interpersonal conflict risks and implement risk control strategies to prevent interpersonal conflict situations. |
2. Respond to interpersonal conflict situations. |
2.1. Monitor interpersonal interactions to identify interpersonal conflict situations. 2.2. Recognise and report interpersonal conflict situations outside scope of responsibility. 2.3. Assess interpersonal conflict situations within scope of responsibility to identify and select interpersonal conflict resolution strategies. 2.4. Implement interpersonal conflict resolution strategies to defuse and resolve interpersonal conflict situations. |
3. Reflect on interpersonal conflict resolution, prevention and response. |
3.1. Seek feedback from others to identify areas to improve own interpersonal interactions and interpersonal conflict response. 3.2. Reflect on own interpersonal interactions and interpersonal conflict response to identify areas for improvement. 3.3. Analyse findings and incorporate learnings in future interpersonal interactions and interpersonal conflict response. |
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. |
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SKILLS |
DESCRIPTION |
Oral communication skills to: |
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Numeracy skills to: |
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Problem-solving skills to: |
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Teamwork skills to: |
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Self-management skills to: |
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Unit Mapping Information
No equivalent unit
Links
Companion Volume Implementation Guides - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=1ca50016-24d2-4161-a044-d3faa200268b